Kinney Drugs, Watertown NY

I have been a customer of Kinney Drugs since I was an infant and continue to stay loyal to my hometown business. However, things have changed. It takes days to put up a simple prescription which is tolerable, but to think that you no longer have to answer your phone is inexcusable. I am all done trying to accommodate you, and will be going to your competitor. What a shame.

My family has used this Kinney since before I was even born. The drive through line is always cars and cars long. Never answer the phone. And normally the pharmacy phone people are rude. I use two other kinneys and I’ve never had this issue and all other kinneys are very professional, fast, and efficient. So I just see no reason why this one is so bad.

I generally give companies the benefit of the doubt and don’t leave bad reviews, but after my last trip to the pharmacy I can’t not leave my feelings. They usually don’t have your prescription ready and a lot of the time medicine is “being delivered later. ” I’ve dealt with that quite a few times, and although it’s a little irritating I’m ok with it. This last time was the last straw. The two pharmacy techs I dealt with were SOOO far beyond rude that I left and am switching to another pharmacy. So if you don’t mind having to make multiple trips to get your prescriptions and make sure you NEVER have questions then I’m sure you won’t have any issues with them. If you would like to be treated like a decent human being and get your prescriptions in a timely manner I suggest you have your medicine filled elsewhere.

The pharmacy staff are amazing here. Even when the place is packed, they are kind, helpful, and efficient. Over the years I've even seen them handle two medical emergencies with a calmness that was truly impressive, all while continuing to help customers who were sometimes less than understanding of the situation. These folks are awesome!

Extremely unprofessional workplace. Not very friendly uppermanagement I walked in and a young lady was helping me while tears were streaming down her face, I asked her what was wrong, and she said she was alright. However Mr. Jeff kirkby showed me very clearly why she was crying with his sour attitude that was directed towards the young girl. She looked like she was doing the best she could, and he was consistently on her case in the 10 minutes I was in that store. Do better, treat your employees better, and maybe don't treat your staff like that in front of customers or at all. Have some common decency and respect for others Mr. Kirkby. Or you'll lose your customers and respect from your staff.

Very friendly and the pharmacy tech was extremely helpful. She even pulled infant Tylenol off the shelf for my sick baby because she knew it was hard to come by nowadays.