KoscoHeritage Energy, Kingston NY

The polite, professional, caring associates go up and above to answer your question and take it to the next level to help you out! NEVER a wait or HOLD on the line! ALWAYS answer in a timely manner! These are real people working to help real people!

Debbie, customer service re: payments was knowledgeable and supportive as we remedied the problem.

Very helpful woman on phone today
She answered all my questions so I could make a good decision on my service plan
Thank you

Had a few billing questions and concerns, Kathy was incredibly helpful and helped clear everything up and even assist with other items. Excellent customer service!

Great service! Even acknowledged my non verbal son and let him watch while he cleaned our unit.

Just finished a call with Debbie at customer service and Kim in accounting.
Not only were they helpful but incredibly efficient and pleasant to deal with.
What a breath of fresh air!

Debbie at Kosco was terrific in helping me today navigate next year's oil usage contract. Very professional.very user friendly.
Thank you Debbie!

Service person called to solve a fluctuating hot water issue in the shower. Problem was solved.
Very professional

Have been a Kosco customer for a number of years. This year I was confused by a couple of issues. I would like to thank Jeanie in the customer service office for helping to clarify the problems and being very helpful and patient.

Called to schedule the annual cleaning of the furnace. He was very efficient checked to make sure all my information was correct then scheduled an appointment Told me I was right on time because I thought I was late. Very pleasant and efficient.

Many thanks to Debbie in helping me set up my mother-in-law’s price protection renewal plan. She was very courteous, professional, and was willing to help with anything I needed.

My wife spoke to your employee Debbie and found her to be a very pleasant person to deal with. She is an ideal representative for your business in our opinion.

Called to schedule a routine service. Representative Debbie was extremely helpful, efficient & knowledgeable. She took the time to ensure records were accurate and was very kind and pleasant to deal with. Would recommend. Thank you.

I spoke with Kathy today. She was extremely helpful and resolved the issue I called about and helped me schedule our yearly maintenance appointment too.

I just had my annual inspection. The person doing the work was very professional and courteous. I was very pleased with the experience.

Called first thing this morning and service tech showed up right at the time that they had told me. Kostco Service Techs are always very knowledgable and friendly and fixee our problem quickly. Thank you.

I first had communications with Ms. Brenda at Kosco at the end of May '21.
The courtesy, care, and genuine interest in addressing my problem could be heard in her voice and by the thoughtful questions she asked. Basically, I was considering changing this old house from oil to gas. I'm back on oil now, in no small part that she and Nick (?) field advisor, made the decision a no-brainer. There's allot of research to do if one wants to convert, it does take time. Ms. Brenda called several times on her own to see if I was having any luck in researching gas situation, her calls were always welcome and very helpful in what I can ultimately do.

That is real customer service and so welcome after the draught of humans and phones following the internet "miracle". She took her own time to think about and call a long time customer.that quality is unheard of in today's workforce. I appreciate her help tremendously!

Enrique

I had a question about oil delivery scheduling and received helpful information. Plus was offered a service call if I felt my oil tank gauge was not working properly. Friendly, efficient, professional!

Just had service done Monday night and again today. The service techs were very friendly
And knowledgeable. Needed a second call due to a defective part. Would recommend
Kosco, always had a good experience