La Gladys, Ossining NY

Placed an order way ahead of time to be picked up at 1: 00. I specifically asked for no crab in the dish. I was there at 12: 50 only to find out they forgot to make my order. I reiterated my no crab request but I don’t think they understood as no one there speaks English. I know their main clientele is Spanish speaking but they should have someone you has a basic understanding of the English language for other customers. Needless to say my dish had crab.

Their customer service is terrible. I got a spoiled dessert a few days ago I called back to complain. This is the second time it happens. They refuse to refund my money instead they promise to give one for “free” next time since I paid already for it. I called to place an order today and requested my free dessert they said there is no record of it. And on top of all they yelled at me. Not buying anymore from them. Customers should be treated with respect. They should train their employees better.

My family usually gets good from this place every Friday and despite that more often than not their tres leches is expired and they still send it with our order, we were loyal customers up until today. One of my family members called to place an order like any other day and was kind to the woman who answered the phone at the Ossining location. Upon informing the lady that they owed us a tres leches from the last time they sent a spoiled one (the manager in charge said they would send it next time we ordered) the woman on the phone became very aggressive and rude for ABSOLUTELY no reason. She had no manners and incredibly poor customer service. It’s Safe to say we will not be ordering food here again and we will be making sure to let our friends and family know not to order from here either. I hope whoever owns the restaurant has a serious talk with this woman about her customer service.

They've gone downhill. The chaufa con camarones was greasy with poor quality rice. The Jaleah Familiar had no shrimp and was swimming in grease and my favorite ceviche was rubbery squid and was warm. I used to love this place. Terrible now.

Food was delicious, portions were very reasonable, and not too expensive. Friendly staff. I would say the closest to Peruvian food in the area. Highly recommend A+.

I wish I could give 0 stars, I've given this restaurant many chances but it always ends up disappointing. From the customer service to the food, it's just not a good place. Save yourself a headache and don't go here.

Tamal was horrible, chicharrón is NOT chicharrón! Sweet potatoes were hard. And finally alfajores were salty instead of sweet. I'm Peruvian and this is a bad representation of our food.