Lakeside Quality Building Products, Inc., Ontario NY

People at Lakeside go above and beyond for there customers. It's the little things that make just "shopping for price" that sets them apart.

We are adding an addition to our home and our GC went into Lakeside to get an estimate for our front entry door. Our GC and a Lakeside rep built what they felt I wanted together and my GC brought that 'draft' along with Lakesides vendor catalog and website to review. I liked what they built but used their website to build something closer to my vision. I went into Lakeside personally the next day and said I want what I had pictured on my phone. The same rep 'built' that for me but it was over $2,000 more expensive than what my GC had specked out. I spent almost 2 hours in store calling our GC, my husband, family to get insight on what door to order. When my GC finally realized the Lakeside rep was adding a factory finish to the door, that wasn't needed and wasn't on the one they had built together the day prior. After figuring this out, the rep said they built the door I wanted. They emailed me an estimate which I approved, assuming it was the door I asked for and spent hours building with Lakeside. The photo within that estimate was tiny and black and white, but looked like what I had asked to be built. The door arrived, and the Lakeside rep had simply ordered the original door he and my GC built together. He did NOT order the door I thought I had approved. He claimed because I approved the order, there was nothing to be done unless I wanted to pay another $1,300 on top of the $3,000+ we'd already spent for a replacement door. He tried to blame the fact that I 'himmed and hawed' over factory finishes for the mistake, saying I messed with the order. This is patently false, as once I realized HE had tried to upsell me on a factory finish I didn't need, I had asked for my door to built as pictured from my phone, from what I built from their vendor website. This company should absolutely NOT offer custom doors that are thousands of dollars, if their representatives are not capable of ordering the correct doors clients ask for. To claim that a client should understand an estimate with over 50 line items to configure, with a TINY black and white photo is unfair and we feel completely robbed.

Worked with this company a lot of the years. Never had a problem. I will continue to do business with lakeside.

The team at Lakeside Construction has been wonderful to work with. From the Sale process thru to the Delivery process, everything was top notch.

I am a technology teacher in a local school district, we had a need for foundation vents for a sustainable greenhouse project. I reached out to Lakeside for assistance. Brad Burns worked with his vendor to get us the materials we needed, and offered to deliver them to us. They went above and beyond my expectations of a company helping out. Thanks so much

Clean business. Friendly and helpful staff. Had exactly the items I needed to remove some damaged siding and purchase a piece to replace it.

Last year we had the windows in our entire house replaced. The salesman at Lakeside that helped use with them was very helpful and knowledgeable about replaces. He also recommended a contractor to do the windows and we have been very satisfied with the results. The house has less drafts and the glass is not foggy at all. Thank you Lakeside for the wonderful job.

They installed new roofing and had to repair a 4’ by 4’ piece of my roof without an issue. The installers were fast and curtsies. The salesman was very knowable on what needed to be ordered and was very friendly.

I have been purchasing roofing, siding and decking materials for years from Lakeside. The materials are always high quality and the prices are great. We recently rented a roll off and once again the customer service was outstanding. I highly recommend this company!