Lash Volkswagen of White Plains

Easily the best car buying experience of my life. My wife and I stopped by with mere interest in a new Atlas and left 3 short hours later with exactly that. I have never seen a more efficient or diligent sales staff working together. No silly sales bravado, just down to earth people that obviously enjoy what they’re doing and care about making lasting relationships with customers. The entire staff was amazing from top to bottom. The owner, Tony, was personally training our new salesmen and it’s obvious that he cares about his employees in a way that demonstrates leadership and integrity. I would submit that they’re redefining the car buying experience and I would suggest giving them your business. The dealership Itself is spotless, bright and has a very modern aesthetic. Did we just become White Plains VW customers for life? I believe we did.

VERY RECOMENDABLE!

Very appreciative of Wendy she is very sweet and professional and also Thomas very helpful And willing to work w costumers
Not only were they professional but also quick and love how they all work together as a well oil machine

Thank you guys

Very very nice place my experience was great they would not stop until you are satisfied and comfortable with your purchase big shout out to Mike Chavez he's very professional and puts off the vibe as if he's know you for awhile if anybody wants to get a car from volkswagen I would highly recommend

Malik was extremely patient and a pleasure to work with! We appreciate all of his help throughout the process.

Shop here if you want to work with a salesman/ manager who cannot answer a single question about their cars. Also, if you’d like to be quoted 50% more than other dealerships for the same car this is your place!

I have been looking at the atlas for about a week and doing my research. I decided to come in to get some quotes for a lease. Vw has a current special of 0 down, 0 apr and no first month or security deposit. I was quoted 3000 down, 620 per month in addition to taxes and fees for a 12k mile lease. I went to pleasantville for the same car with the same specs and was quoted 0 down (aside from taxes and fees) and 469 a month.

I guess they saw a 30 year old woman come in and thought they could get away with this nonsense. Stay away from these crooks

I am physically sick from my experience at White Plains VW under Tony, general manager. I spoke with him at 11: 30 am. He told me I had to be there by 3: 30 pm that day to pay $3100 down and $269/month to lease a 2021 Tiguan S. I asked for another day and he declined. Obviously he didn't want me to think about it or have time to do a test drive. He was in a hurry to get the deal done improperly for no legitimate reason. The car I was going to lease was not available for a test drive when I arrived as it was at a different location. I was told to take a seat in front of a silent TV and when he got off the phone I was ushered to a new sales consultant to start the paperwork and then to a financial person to sign the contract, still having no opportunity to test drive the car. Only after the paperwork was all signed did I drive the car. Driving home I noticed how loud the engine is. It sounds like a truck when accelerating. My 2018 Tiguan didn't sound that loud even after 2 years and 10 months when the brakes started making noise. Normal for VW's is very quiet and smooth. I commented to my sales agent when I got back. I said I hoped it would get quiet. It didn't. I got an irregular one. I sat forward driving back from the dealer the whole time, having no chance to test the comfort of the seats. I simply assumed they'd be as comfortable for me as my 2018 Tiguan and I read of no changes to the seats and inquired of another VW and was told no changes were made. I was on the drive back trying to get the radio presets to work and was focused on the other controls as I didn't have the proper introduction to the car and there were changes. The sales agent I had didn't know the changes or the car. He worked there only 3 weeks. The car was parked for 9 days after returning from the dealer. No mileage added and then I tested it for a 20 minute ride on March 18. The seat back and seat are intolerable for my spinal condition. Both are softer and the angle between the seat and seat back is different. I spent the 20 minutes trying to adjust with my back stretcher and a seat cushion. There are few chairs I can sit in because of my spinal stenosis. I picked this model only because of the extra firm seat back and seat and lack of pain it causes. My particular purpose for selecting the car was negated. I called Tony to request an exchange. Then I offered to go to a higher trim and pay more. He, after improperly inducing contract under pressure and failing to do the normal routine of starting with a test drive, would like me to be crippled with this car. He refused to make any accommodation. Contract formation requires mutual consent. I never consented to the PARTICULAR VEHICLE. It is unconscionable how he does business, giving only a few hours, denying an opportunity to consider the deal. It is bad faith dealing. He lies, too. He said I could have test driven the car instead of sitting in front of the TV when I was sitting there only because the car was not there and he was on the phone and no sales consultant was yet assigned. I was working with the sales consultant the whole time who needed me there to give him information and work with my insurance company. Tony and his underling Tom are100% disingenuous and indifferent to the customer experience. I've spoken to all area VW dealers and VW and they all say White Plains VW has to do something. It's for Tony to make good. They all condemn his pressured approach to making sales. The first step before any paperwork is done is a test drive. There are many VW dealers. Stay away from this BAD FAITH dealer whose approach is pressure and lies. I will be leaving the car at his dealership. He is as unscrupulous as they come in the car industry.

Lucky Waite and White Plains VW are the best. I went in hoping to trade down to lower my lease. Lucky completely understood my goals, gave me an honest (and smart) opinion on what I had thought was my best choice, and then gave me an option I hadn’t even thought of. The only thing better than Lucky and the team is my GTI.

Worst dealership experience I have EVER had. Please don’t waste your time here. Extremely unprofessional. They made me Zelle my deposit and the recipient came up as TONY. I have tried contacting them to get a refund and they have not responded. I will be contacting Volkswagen to see if they allow money sent to personal accounts.

Eric was incredibly helpful and made the whole experience really easy. Great guy- totally recommend him

Got my new 'used' car in less than an hour. These guys are great, Sean and Omar hooked me up. Excellent customer service, and they keep their word!

Go see a lovely fellow by the name of Lucky Waite — I promise you will be in great hands.
Along with Tom, manager of the dealership-
They made the process easy, honest and enjoyable. My new Jetta actually has all the bells and whistles of the Lincoln MKZ I just turned in. My new ride was the smartest thing - especially because it is so smart:)

Waste of time. Took sales person 25 minutes to find the keys to one of the cars which he clearly was not knowledgeable about. Also not sure how you can show a car that has a completely flat tire with a nail in it lol. Buy online or go to Volkswagen Manahawkin instead.

My experience from start to finish was remarkable at Volkswagen of White Plains. We have been a VW / Audi customer for over 12 years and had four different leases thru the years. Yanilsha, our sale rep made the entire process easy, pleasant, and fast, from finding the car online to driving it out from the dealership. Eric, the manager, gave us quality service, very knowledgeable and worked out a good deal. I would highly recommend Lash Volkswagen of white plains.

A pretty straightforward delearship, right from price negotiation to financing and contract signing.

I went to their service center 410 sawmill to repair my Blind Spot Monitoring Sensor Lights. They order new mirror glass and fix it within a day. I pick up my car next day. Amazing. Orien, that gentleman was awesome.
Don’t go to Teddy Volkswagen, they’re doing damage rather good service. Come to Lash VW Service Center.

Of all the dealer's I've been to, Lash is by far the best. Lucky and Eric worked with me to find the perfect car for the perfect price. I really felt like they were looking out for me. Everything was upfront and clear. I would absolutely recommend Lash, Eric, and Lucky to everyone who is looking for their dream VW.

We had a wonderful experience at Lash Volkswagen and specifically with Edwin Sanchez. The process was straightforward, transparent and smooth. Edwin listened to us and didn’t try to sell us anything we didn’t need. He was honest and a pleasure to work with. We walked out with a deal we were very happy with and a car we love. I’d highly recommend this dealership and Edwin in particular!

Lash VW in White Plains awesome experience! They were kind understanding and of course willing to negotiate. Eric set up a deal that worked for my budget and Michael finalized the sale. Very happy with the service. This time around the VW teddy in the bronx seemed non interested and not willing to negotiate.manager very stiff.

I’ve called SEVERAL times. Gotten hung up on two days in a row, MULTIPLE times both days. What kind of business is this when you hang up on customers who want to buy cars from you? WHERE IS THE OWNER? DOES HE KNOW WHAT IS HAPPENING AT HIS DEALERSHIP?

I’d love to get a car but either no one picks up the phone, or when they do they hang up on me.

What a GREAT experience we had.
Coming off of a VW lease and we had the best and easiest experience ever at a car dealer!
Love Eric the sales manager,
and Lucky the salesman
What genuine great guys!
Will totally refer anyone to them
No pressure
Nice guys!
Thank you so much for the best experience ever!