LensCrafters, Rochester NY

Dan's customer service and product knowledge is second to none. He always goes above and beyond when either myself or my family come in to look at new glasses or need adjustments.

Sandra was awesome helpful picking out my glasses. I feel grateful for her! She made my visit so enjoyable!

Walk in and I immediately was greeted by someone put new nose pad on my glasses This was done at no charge Excellent service

Had a noon appointment and it was clearly told to me that I needed to be early to fill out paperwork or they would have to reschedule. I can respect that. I was 15 minutes early, filled everything out and watched a woman come in and say she's here for her 11am appointment. They took her anyways without a fuss and I didn't get seen until 12: 40. I told them I only had limited time until I had to work which is why the appointment originally fit great into my schedule but due to the previous customer I would have to reschedule. I was told "I should've planned accordingly, appointments take longer than 15 minutes. " Very rude and condescending staff will not recommend or go back.

Extremely malfunctioning front desk never responding to calls and wanted to reschedule me for a different appointment without an apparent reason.

Everytime i go here it's like no one wants to help. Already a second visit within a week and no one wants to sell me glasses! Im an easy customer already know what i want and need but nope these people who work here just absolutely stink!

The manager Theresa is very rude and unprofessional. She acted like it was a real annoyance to help customers instead of it being her JOB. How does the business expect to keep customers when the manager drives them away with her poor attitude.

Unbelievably rude and unprofessional. Gave me attitude about my insuarance. Acted like I couldn't get my contacts because of my insurance. When I asked to pay out of pocket, she looked at me like I had three heads. Completely ignorant and beyond unhelpful. If I could give NO stars I would.

I have never had a better experience purchasing glasses! Dan was helpful, knowledgeable and kind. He provided me a kindness reserved for family and friends, making my experience the best! I love my new glasses and my vision is the terrific! Thank you Dan and the staff at GreeceRidge LensCrafters for the best buying experience!

The last four times in as many years that I have visited this location the service is horriable the staff is unhelpful and snotie, and twice of the four times they have built my glasses wrong. Don't waste your time and just go to another eye care professional because these jokers don't love eyes that's for sure.

Back in november of 2014 i had a terrible experience at the greece ridge mall location.
Now months later in june of 2015 I went back to same location for a problem with my glasses, I was more than satisfied with the way i was treated by Todd one of the floor managers, He did go above and beyond all expectations and i will definitely be going back to visit and purchase.
I would recommend anyone needing glasses to do the same.

Eye exams as well as contacts and prescription eyewear. You can order and pick up in the same day. I always see Nicole, she is exceptional in her customer service.

I was told the services would cost a certain amount ($30) at the beginning and then at the end was told that they made a mistake and it was actually $120! Nice trick.