Lincare, Orchard Park NY

Lincare is synonymous with incompetence, my goodness the levels of dysfunction on display here is astonishing, yet we wonder why our healthcare is in shambles, because of lincare.the one good review is obviously an employee ffs

Just stopped using this company after years of them being my only option (insurance). Expect multiple calls per week for CPAP supplies. Phone reps must be paid on commission as they calls were always very aggressive. I asked them to stop calling every time for years, after a while I could see the area code and knew not to answer unless I actually needed supplies.

I have been dealing with Lin Care almost 1 year and I have never had any issues that were negative. They are always pleasant and helpful

My mother had to come home with oxygen. We were told to call when we got home. We did that at 1pm. It is now 6: 49pm and no representative has shown up. Her "travel" tank ran out about 90 minutes ago. Luckily her levels were and are not catastrophic. We have called three times. The last time we were told that the driver would call us with an ETA. That was over an hour ago. This company should not be in the healthcare business if it takes you almost six hours to reach a patient. I feel bad for patients who really, truly need care.

When I first got set up with them, they failed to bring the water bottle, and never sent one as promised. At one point they left me stuck in the house for almost a week because I had run out of portable tanks. They told me the 8+ lb POC was the smallest made, then it was "I can order you the smaller POC, but it will take at least a year to get it because they are back ordered". When they got notified that I was changing supply companies, I got a call and a promise that if I stayed with them, I would have my POC within the month. Needless to say that was 8 months ago, still don't have it, but lucky for them I had healed enough from surgery that I no longer need oxygen during the day. This past month I was having issues with water in my oxygen hose to the point it would start to "rain" on my face. Lincare had absolutely no idea why. They did change my machine, but said it that didn't do it, they had no idea. The tech also brought me a few of the soft canulas, but told me he brought me the last ones they had in stock. (Apparently, I am too stupid to realize that they can order more any time they need them). I am changing companies next week.

Horrible pushy customer service. Insists on coming to check equipment when you're not home. I guess I should quit my job so I can be available 24/7. They are not even aware an appointment was made later in the week. No communication with each other at all. They drop the ball and you have to pick it up. Oh, and if they are not in "your" area and you need equipment. Forget about it you're not getting it till they are. Unprofessional.

I wished that I could leave a -10! The woman that I was dealing with will NOT return your calls, won’t give you the paperwork when you ask for it, and says it would be weeks before she can get you your machine. I told her that I could come out there, and low and behold. I can come get right away! I have to have a new type of mask and the one time she did let the secretary put me through, she said she would call me back. I’m still waiting! HORRIBLE Lincare office! I asked to have my information transferred to another office! Don’t waist your time by dealing with this office. They SHOULD NOT Be allowed to be in service!