Lowe's Home Improvement, Syracuse NY

It very said that you have someone call for someone to help you and no one comes and you had to call for management to to only find that What they have junk. Very poor help. In that store DeWitt

I usually stay away from Lowe's because there's never anyone willing to help us, so my go to is usually Home Depot. However, my last couple of trips were different. We were shopping for a specific range and Lowe's was the only store willing to special order it for us. All other stores just said out of stock. The young lady put in a lot of time helping us, answering all of our questions. I would definitely be willing to visit them again.

Inasmuch as traditional hardware stores are a thing of the past, Lowe's will have to do. Staff is knowledgeable, items are easily found.

The people are great, they are always willing to help. Most of them have knowledge about what they sell,

We have had very friendly workers help us. The lady in the carpet explained everything at a good pace that we could understand the process. The store was clean, the one guy walked us to the tubs aisle. We purchased our closet and a few other things. We will be back in the future.

Kudos to Ivan in plumbing & Ambreu (?) in gardening (Sat.), for their friendly assistance & useful advice. Will look for them next time, as well.

3 cashiers, no self check out, one has An issue where they have to call the lowes credit company and the other 2 cashiers stop helping customers to go help the one who's on the phone. The line grows to 12 people. I saw someone sitting in the security office near the registers and asked if they might be able to call any additional cashiers because the line was getting really crazy. The guy replied "we're not in the cashier business". Well, when you have People waiting for 10 minutes and all of your cashiers are hanging out at 1 register, you're really failing. Not even going to get into how some people think unskilled labor deserves $15 an hour.

I was looking for a new exterior door and found it there they'd have to order it was excited to find it

Great store but some in demand and important stuff is unavailable at Syracuse Lowe's, and available at other locations. It could be helpful to ship it from other store so that we'd not have to spend heavy delivery charges

Friendly return desk staff.the gentleman in the key center made some questionable comments however overall was a pleasant visit.

If you’re thinking of doing any kind of home improvement through this location- reconsider and head my warning. These guys are totally incompetent and unprofessional, both their service providers and those that work in the store. Very disappointed and dissatisfied, but they refuse to take responsibility and give you the run around. No one returns your calls if you have any concerns. They say they warranty the work and the results, it’s a total lie. Not to mention all the time effort and energy I wasted trying to get someone to fix the issues- at least ten visits to the store and easily twenty phone calls - and imagine this- NOT A SINGLE PHONE CALL BACK - just promises over and over again. Absolutely disgraceful service. STAY AWAY! Denise the department “manager” wa who I have opportunity after another to follow through- but you can’t even get a phone call for them to say “we aren’t doing anything for you”. On top of that- I was lied to by the last “manager” I spoke with before asking to speak to the store manager and being hung up on. Total amateurs that perform the work and unknowledgeable staffing at the store. No one can help
You before or after the job. You will be disappointed and you will just be stuck w the results or go mad trying to get anyone to help you. Avoid!

Adrian the cashier was great and I recommend all my family and friends go to this Lowe's to shop

Great places, clean, friendly, and we enjoy it. But some of the staff is very under qualified or lack knowledge

They were very good to me i bought 3 doors last fall and we didnt get to put the screen door up until spring this year well it turned out to be the wrong door my pitbulls would of ran right through the screen door it had the screen on the bottom well they ended up refunding me the door when they delivered 2 new security doors that i love and picked up the old door and Melinda did are return that was a bit complex because it was purchased so long ago but she was great and got it all done and she really knew what she was doing and i hope they know how lucky they are to have a employee like her and the Manager Chris was alot of help aswell bith very friendly and understanding of are problem and fixed it thank you to lowes in Eastwood SYRACUSE N. Y

‍️ Tyler in the Pro Source Department Was A Great Help, He went above & beyond in assisting me with my Backyard Jacuzzi/deck Project ‍️

Always can find what we need. Our inner lock mechanism broke on our door. Thought we'd might have to buy a whole new doorknob. But Lowes had the inner mechanism we needed. Thanks

While we got everything we needed the staff were less than ideal. The staff in the paint department were very helpful but the cashier were very very rude. They were talking about customers to other customers and makeing more than a few people uncomfortable. Also much of the store was a mess with things put back in the wrong places and on the ground.

Organization of the store is rather haphazard. Even the worker who helped us was confused as to the numbering system of the aisles

That is the most wonderful store. The employees are so helpful. Two employees that helped us was Gene yesterday and Patrick today. Excellent service!

Leon in lawn equipment went above and beyond in helping me solve a repair problem on my Husqvarna lawnmower!