Lowe's Home Improvement, Staten Island NY

Untrained staff. Needed a half inch pipe threaded 30 3/4" he cut it 31 1/4". Re cut another threaded it didn't return threads so nothing will thread on to it. A $4000 pipe threader and no clue how to use it.

My go to place for home improvement and lighting stuff, I usually have to find someone to help cause I can never a hang of this place, and you will definitely find a staff to help.

The customer service for the delivery department is horrific! I have been been placed on hold for hours and hung up on. This store is abysmal!

Poor service with bad manners don't know how to be respectful with customers had to call for help twice and still came after there sweet time and then when arrived I asked if he can help us.he started helping other customers who came after me and totally ignored me and I'm the 1 who called for customer service. And the name of that person name is (Winston) older aged.

It went very well. This is one of the stores that you can buy stuff for your home improvement needs. It is worth the time of shopping at.

Ordered a refrigerator & stove on labor day weekend & still haven't received the merchandise after being promised it would arrive in a week. Called and they have no idea when it will arrive but have to pay a bill.

Shelves not stocked, though I can see full boxes up above. Employees do not want to engage with contractors just answer silly questions from home owners. Website said they had 1 piece of trex when I go there they have 138 pieces.

Got paint here the other day and Ebeneeza (Hope I’m spelling it right) was so helpful. Answered all the questions we had about painting and was super friendly. Employees are Sooo much better at lowes then Home Depot!

Horrible store. Terrible customer service. Associates have no knowledge of job. Hire from least qualified available and all have a bad attitude. Go anywhere else it will be better

Employees need to really get it together at this establishment. I've been trying to get help in the appliance section for weeks and there's never anyone there! I go up to customer service and they call and say "they will be right with you go back to appliances" and still they never come. I call them throughout the day almost everyday and still no answer! Or they pick up the phone the hang it up on me. I took video if the Managers would like to challenge me on this. Staff is a waste at this establishment all you see them do is look at their phone when they walk by you.

So came here after going to Home Depot
Pretty much the same
Had to go hunting for help
The employees here seem to be friendly and helpful but need some more product knowledge
Maybe new hires for the Fall?
Had a better selection or more items on stock
But still wasn't able to pick up everything that I needed.

Bought a dryer here paid for installation and I just have dryer sitting in middle of my living room. Tried to call the store nobody picks up, called customer service they just transfer me to the store still nobody picks up. Home Depot needed to wait a week extra for delivery, should’ve just bought it there it would’ve been faster.

Very difficult to find prices for items and frustrating to have to keep finding someone to ask, feels bothersome, and i hope they can fix this issue. Incredibly rude employee telling people to back up and get out of the way in the worst manner possible. Incedibly dismissive when requesting gelp to find a product. DO NOT SHOP HERE.

They make you feel u stole something and that's very uncomfortable and always watching every move u make I rather shop at home depot plus everything is cheaper than lows very unprofessional

Standard Lowe’s but they do not have enough cashiers/operational self service check-outs available. Not one cashier working and only two of the four self-service registers working. Long lines with practically nobody on the store.

I had ordered a grill online and received an email this morning that it was ready for pick up waited a while they couldn't find my order so disorganized. We weren't the only ones waiting. Asked for a refund. Very disappointed and still waiting for my refund. Manager was no help.

Not really feeling the employees there. Seems everybody's doing something I don't really have time help out the customers. But there was one employee who truly helped me with what I needed.

Do NOT buy major appliance here! Go elsewhere! I purchased a fridge with a service contract and even though I had my receipt and email showing I purchased a service contract. THEY LOST IT! It was for 5 years, year 3 I need servicing and this company is so disorganized they "claimed" it was 1. Not registered properly 2. Couldn't locate it 3. Have not records of it at all.

DO NOT PURCHASE anything more than a plant from this company!

I needed assistance to find a product, but found it more difficult to find an employee for help. I finally found the product.

My experience with Lowes has been Aweful. I have been waiting over a month for an order on a fridge. They took the money delayed my purchase over a month and i got nothing besides them holding my money. On all changed days they said it would deleiver between 8am to 8pm i called out of work for NOTHInG the last delayed delievery date i got nothing called (over three hours each time 4out of the 7 time was over a 3 hour hold). Just to be told they sold my order to someone else. They took my money had me wait over a month just to end up with nothing with over a 1000$ purchase. Horrible Horrible horrible