Lowe's Home Improvement, Saratoga Springs NY

I love shopping here, There's always a lot to look at. Get ideas for upcoming projects, Always looking to fix up my home. And the staff is very helpful when I can't find something.

Very helpful staff. If you can't find it in small business, as good as a big box can be.

These are the most polite employees of any Lowe's or home Depot. Plenty of stock, appliances, windows, lumber etc. Very good big box store when needed.

Extremely frustrating to get a hold of anyone to get a question answered. No one answers the phone. Not even in customer service.

Brad Dunkin refused a refund with a receipt within 90 days. On top of that the evergreen I bought has a full 1 year warranty. Brad states "we don't accept dead plants". Brad was trying to give me store credit when I had a receipt and it was purchased within 90 days! Brad told me store policy was store credit and NOT a refund. It is clearly stated under returns for plants the word "refund" is CLEARLY stated. Corporate also disagreed with Brad and customer service gave me a full refund. Brad has poor customer service skills should not be assistant manager. God help any future patrons wanting a refund. PLEASE hire a new assistant manager. Brad is not the right one for your store.

Dave in painting has always been helpful each time I go there. I often forget to leave a review but he's always gone above and beyond.

I'm not sure what's going on here anymore. And neither do the employees. It's horrible. Simple fence order turned into a disaster spread out over 5 or 6 different stops there and I still don't have everything I need to install it.phone is a infinite hold that ended with being hung up on to "make the noise go away". There totally not what they were even 2 years ago. Employees move slowly if at all, phone calls are a nightmare. Don't go here

Ordered a fridge. Waited around all day, missing a day of work, in order to receive delivery. The only place I went all day was to the bathroom. Delivery driver claims that they attempted delivery. They did not. It took 2 hours and 15 minutes of being on hold before someone could confirm that the driver moved on with his life while my food defrosted on the counter. Corporate transferred me to this store, as the shipping store. This store informed me that they use a 3rd party for deliveries and that they have no control over their actions. I was informed that they best they could do was delivery on Monday, which will cause me to lose another day of work. I would crawl across broken glass to avoid ever dealing with Lowes again, and specifically this store and their delivery service. If I could give negative stars, I would.

Just asking a man about a spark plug. He emeditly became rude and unhelpful. I responded that I needed information on a lawnmower and the mobile steps where in the way.
Edit: there was women employee helping an elderly man with his heavy bags into his vehicle, I thanked her for helping him.

The employees are great to deal with the store was clean and well organized and customer service was very pleasant. The missing star is due solely to cooperate eliminating store delivery by there own employed and outsourcing it. Wouldn't want a contractor giving my business a bad rep because they decided to cancel last minute on 5 scheduled deliveries.

I spent several thousand dollars on a new front door (including installation). The installation went well but did not include screw covers that probably cost one dollar. The installer said it wasn't his problem because the store didn't send him. Andy from the store, who was quick to sell me the door, stopped responding to my emails. I've spoken to probably 5 separate individuals thereafter and was twice sent the wrong item. I'm going to the store next because nobody can resolve this. Very disappointed. If I could give zero stars, I would.

Had a difficult time finding mini blinds. Discovered Lowes had the color and size in stock. Ordered 4 online and picked up at customer service. Even got a small discount for my online order. As an aside, even without the discount, these very high quality blinds were less expensive than Job Lot.

If you're looking for a job that'd be a good place to go, some of them definitely need to learn customer service, but they're fully stocked

Great place for all your home improvement needs! A wide variety of items available! Their prices are reasonable! I would recommend it for sure!

I go here if Home depot doesn't have anything, I'm sorry, but when I do go here, they always have what home depot doesn't, so I think its a good balance, clean, stocked and friendly workers

Every Lowe’s store in the entire Capital District of NYS has few employees.t
Lowe’s ripped us off for a large monetary expense not delivering fencing we paid for. When we called the store and followed up in person with our receipt in hand, the manager and corporation passed the buck back-and-forth between each other failing to address where the Fencing was. They couldn’t even find their copy of receipt. We called constantly with no corrective action or accountability. Then it went into the next yr, and they said it was too late for a refund. We are taking legal action with the Attorney General and reporting to Better Business Bureau. Fraud, theft of services. Since that time, we give all our business to Home Depot. We suggest you avoid this store and support other local stores as well.

It was well stocked, friendly staff, some nice decor items, and open an hour later than Home Depot. But I can say across the board everything from shims to spray paint was consistently higher prices than Home Depot and Walmart. Their stock of spray paint was awful, not one can of flat white? Is this America? Smart Home products are severely lacking as well as trained staff when I was looking for a motion detector. (But likely the same knowledge level you will find at most anywhere). The thing that irked me and makes the star level so low is 2 items I bought were completely mislabeled in their price - 4 tiny wood appliques in the clearance section were labeled 39 cents came out to be $6.99 and a drop cloth with MANY price labels under $10 (which was the only reason I picked it up) turned out to be like $24, so my bill was twice what I thought it would be. When I saw this I said "wait, this isn't right, these are labeled. " And in target they would either fix the price right at the register or take it off the bill and let you leave without purchase. I had to go to customer service and process a return. They do have some beautiful stuff, it is pleasant inside, but I think they could work on that checkout process. Maybe allow people to return things at the register if they labeled the price incorrectly (or the "bulk price" was the only price I saw because it was grossly overwhelmed with the bulk price) maybe it was just a tired cashier. Tired of dealing with people who mistake the bulk price for the actual price prolly hah

We ordered a Bosch dishwasher from Lowe's in November 2021. The installation experience has been a nightmare. We have dealt with the installation company, Lowe's Corporate, and the folks at the Lowe's store in Saratoga Springs. We have been extremely patient, and while I do not doubt that the folks we have been dealing with have been trying in good faith to resolve our issues, at the end everything is a mess of finger pointing and no one taking responsibility. We started this journey with an aging but functional dishwasher, but have now paid for 2 dishwashers plus installation and only have a damaged dishwasher and new damage to our cabinets and granite countertops. More details below, but the upshot is to AVOID USING LOWES AT ALL COSTS FOR YOUR HOME IMPROVEMENT/APPLIANCE INSTALLATION PROJECT.

We purchased a Bosch dishwasher in November, and paid a couple hundred dollars extra for installation. In early December, the installation company arrived at our house with the new dishwasher, disposed of our old dishwasher, and installed the new one. The next day, I noticed some unusual scratches on the top control panel (particularly near the start button) and noticed that the start button did not work consistently. Pictures of the scratches are attached (Image 1 and 2).

I looked at the installation manual and realized that the dishwasher had been improperly installed. The manual (see Image 3) makes clear that the dishwasher should not top mounted into granite countertops - side mounts should be used (our old dishwasher was side mounted). By installing the top mount screws into the granite counters, the screws dug into the control panel and damaged the buttons. I learned that granite counters do not like to be drilled into so there may be damage when the screws are removed.

Lowe's corporate said a new dishwasher would be provided. A few weeks later we received an appointment from the installation company. It was during the week around the time my kids get home from school, so we made arrangements to have the kids out of the house (this was around the time the Omicron covid variant was running rampant in late December). The installers were supposed to arrive between 2 and 5, but 7pm rolled around and they never showed.

A few weeks later we received another appointment. Thinking we would be receiving our working dishwasher we cleared our schedule. The installers showed up (no call), looked at the dishwasher, then left.

Lowe's corporate contacted us again and told us the dishwasher was unavailable and we would need to contact our local Lowe's store to select a replacement. I called the store and explained that the reason we went with Lowe's in the first place was because they had this particular Bosch dishwasher, and they indicated it would be a couple of months before they could obtain a replacement. Working through the appliance lead Steve and managers Michelle, Becky, and Billie, we agreed to wait for the new dishwasher to become available.

The installers randomly showed up at our door again a few weeks later unannounced at 8am on a Saturday morning, wanting to take yet another look at the dishwasher. We did not let them in the house.

A few weeks later, Steve called and indicated that the dishwasher was back in stock, but that we would need to place a new order on our credit card, but that the original order would be refunded when the installation was complete, so we placed the order. We received an appointment from the installers for March 5. It seemed like the end was in sight at last.

March 5th was today. The installers called last night indicating they would be here between 2 and 5. At 5: 15, I called the dispatcher asking for an updated ETA - they were unable to reach the installers or provide an ETA. At 8pm, during my family movie night, the installers rang our doorbell without calling first. They did not have a replacement dishwasher, but wanted to take pictures. It seems we are no closer to a resolution. This has been a nightmare, and it seems like no one at Lowe's gives a rip.