Lucille Roberts - Kings Highway, Brooklyn NY

This place is just great. Being a woman, I’m very comfortable working out with all other ladies. Staff is amazing:) keep it up!

I used to go to this gym because I thought an all women’s gym would be an amazing place to jumpstart my weight loss, immediately after singing up I paid for the first months payment and soon after the annual fee not bad right … wrong after that I was constantly getting money taking out of my account from the gym sometimes it would be $20 and sometimes it would be $5 and when I check the app or called to ask why they wouldn’t give me a valid response and would say it’s part of your membership fees. I’m not the only one they’ve scammed everyone else I know that has came to this gym left not even 2 months later because of this reoccurring issue. Do better.

I have never dealt with this location and I had a horrible experience so be careful dealing with this club. Without any notification or agreement, they charged me annual fee with 2 months monthly fees (total $210) that I had requested and they refused to refund. It a clear fraud. I had to go out of my way to dispute the charge with my bank and it took a long time to have it resolved. I would not recommend this gym club to anyone, as I feel taken advantage of by them and their careless handling of my finances. Check your credit cards because they may charge you without any relationship with them. Their management is awful and very bad customer support.

My phone was stolen in the locker room. I left it on the bench for a second while I went to the bathroom. Be careful with your stuff. People are pushy and aggressive during classes, going in to your space.

Beware you will get your belongings stolen, the staff is super aggressive, terrible customer service, an all around mess

Beware of this fraudulent place, they will deduct amounts for no reason, and the staff there is not professional at all

The worst customer service I’ve ever experienced. Me and a friend went to ask the friend desk a question and immediately were met with hostility and before even leaving the building hear the woman say “beating a dead horse so annoying”. While we were still standing right in front of her. Genuinely astonished by that interaction given the amount of money paid to the gym in all kinds of fees.

Ovoid this place, they will deduct from your credit card for no reason, they charged my wife several amounts without right from my wife, even after she went to them and asked to cancel the subscription several times, and they customer service is terrible

Never ever give them your credit card information, otherwise you will regret it very much, and you will not be able to cancel the subscription in any way, and they will still deduct amounts from the card fraudulently

The gym has a reputation of a scamming and fraudulent activities. I’m sure I’m not the only one that has been overcharged for many months, even after the gym so called “cancelled” the membership. I have cancelled my membership months ago and yet I was still charged for the months that I have never even stepped a foot in the facility and recently the audacity of the management has reached a new level, even after cancelling my membership I was charged not just for a monthly payment but a personal trainer as well.

Absolutely horrible place. Extremely corrupt and fraudulent billing practices. RUN from this place. I was charged multiple times for the same month at full monthly fees even though my account was frozen. They charged me the annual fee even after I cancelled. Spoke to multiple managers including Jessica Maraldo and Leandra Faber, who said they would reverse the charge and fix the issue but never did. Then they stop responding to email when you follow up. This business should be investigated for criminal charges because they are running a scam.

It's not a happy place. No anthusiasic people work there. No anthusiasic women go to this gym.

If you like cardio this gym might be a great deal for you.there is not much of the heavy lifting machines to build muscle such as the smith machine etc.which sucks.but the great thing is it mostly empty most of the time.

HORRIBLE GYM HORRIBLE CUSTOMER SERVICE I tried so many times to cancel in December on the phone only for them to say cancel in person which I did in January but they still charged me going on 3 months after! Like parasites and they are so nasty! How many times can I call and ask them to confirm that my cancellation went through? Do not go to this scammy shady gym. Save yourself the headache please.

It's bad, that I can't put here negative 5 stars!
Total disaster! I came early morning for the trial class, I called the day before to be super sure that I can attend the class as a part of 5 days trial. The lady on the phone said, that sure, please come, just bring your id and vac card. After that, I've received sms, that I have a 5 days free trial in gym, including machines and classes.
When I came in, today at 10 am, lady on reception, who by the way, was not happy to see me or people at all, said that only members can attend the class. I said that I called yesterday, and lady said that I can come, she said - i don't to whom you spoke yesterday.
I said, ok, can I pay for the class, because I've already here, she said, no only members.
To sum up, she didn't suggested any work arounds, she didn't provide any help, nothing, and she is representative of the club.
Do not recommend!

During the summer I was attempting to check out of the gym in order to follow COVID rules, when I asked an employee who was standing around looking bored, to please check me out because supervisor KIRA had a customer. KIRA immediately jumped in and aggressively told me to wait while the other employee just stood by and did nothing to help. I asked her for her name and wrote to Lucille Roberts online and Jessica the GM responded. Jessica is the complete opposite of KIRA and was able to address the issue with me professionally. Because of Jessicas kindness I opted to keep my membership. On December 3rd I called to ask about charges for my account I was told would be frozen by another employee. KIRA answered the phone and became extremely annoyed when I tried to explain what the previous employee promised me. She continued to try to rush me off the phone as I continued to ask her probing questions. I asked to speak to her supervisor and she said she was the only one I could speak to. In favela articulation, she became irate and started raising her voice to me. I asked her to please calm down and she stated “Well now I’m
Mad so now I’m yelling…” I asked her again to be professional and she continued to be verbally aggressive and borderline abusive. The hung up on me. This is supposed to be a “safe”
Space for women, and I’m extremely disappointed that this gym would value an aggressive employee over a paying loyal customer. It’s extremely uncomfortable to continue my membership in Lucille Roberts with employees like KIRA. It’s doesn’t make for a comfortable space to work out in and frankly we don’t pay a monthly fee to be treated with such hostility. Because this is the second time time happens I will be reporting it to the Attorney General Office’s Division of Consumer Affairs. Extremely disappointed in Lucille Roberts and their selection of staff, especially the ones that are supposed to be leaders.

Love this place! Ot seems they have updated and it's great. Definitely have ro be vaccinated and times I went plenty of equipment available.

They are liars, even though you cancel your membership, they charge you. They are extremely rude, dishonest, disrespectful, especially manager Nunez Jillian insults the member if she requires explanation about the charge. Never and ever go to Lucille Roberts at Kings Highway, Brooklyn, NY.

Please avoid this establishment at all costs. They are not honest at all. Last year after gym reopened after the pandemic I went there and cancelled my membership. Lady gave me a paper receipt confirming that it was cancelled. I don't check my statements often which i should, so I noticed today they kept charging me every month 50$ for membership that i cancelled. I called the place and they have no records of me cancelling it. Now I can not prove it in any way, since I didn't think that i need to keep the receipt of the cancellation for over a year. So yes, avoid this place and if you ever deal with them make sure you keep all the receipts from them because they will screw you over