M Fine Lumber, Brooklyn NY

Had a great time visiting Merritt, Joe, Dena and the team. Absolutely great place for reclaimed lumber and eco-friendly interior design ideas.

Hell no! One day, the phone rings, and someone is asking if I'm -. No. You've called the wrong number.

I hang up the phone 2 minutes later, phone rings again, "is this-? " No. Wrong number.

Another 2 minutes later, phone rings, "is this -? " No. Stop calling here.the next day, the phone rings "is this-? " You called here yesterday.stop calling me.

You 2 minutes later, phone rings "is this-? "What's wrong with you? You called here yesterday and already today. Stop calling here. "

Another minute goes by and the phone rings again. My response "This isn't -, stop calling here. Can't be an clearer. " I hang up.

THIS GOES ON FOR 6 MONTHS!

They start calling leaving messages THREATENING TO KILL ME. One comment was "if you don't admit to being- we are going to find out who you are, where you live and take care of you. "

My immediate response was "You know who youre calling, correct? " "Yes. " "Well if you know who you're calling, why do you have to find out who you're calling? " "Um, uh, " *click*

I had to get a restraining order!

I went ballistic on them! I asked for someone's personal, private cell phone number, and they're response:

"why would I want you call me threatening to kill me? No way! " "Now you know how I feel! " And had to be restrained from assaulting them.

Is this the type of company you want to hire?

Are these the type of people you want in your home?

If I could give lower than a 1 star. I would. Let me start off by saying this company is FRAUDULENT! Do NOT order ANYTHING through them. Stay far away!

I ordered a beam for my house in March & I still do not have the beam, yet I am being charged for the full amount of $731.91! Wild right?

The story gets better. Ever since the day that my beam was promised to be delivered (March 14) I have been calling & emailing this company nonstop. The receptionist was the only one to answer. It was very funny that the owner, Merritt Fine, was never in office or available to speak or answer my emails. However, initially he was available to answer my calls/emails to take my credit card information. On the original receipt he gave me it does NOT say non refundable. Every single time my husband or I called, (which was multiple times) the lady at front desk kept apologizing giving me every excuse in the book. One phone call she told me her workers were not showing up to work due to COVID. The next phone call she told me they lost the beam. Another time, they found the beam but it wasn't finished. Then there weren’t any delivery guys working. She couldn't give me a day that the beam would be delivered. I called other lumber yards in Brooklyn and Queens and all were working and running with workers despite the lockdown. Anyway, after days/weeks of this I decided to cancel my order and order from another lumber yard who was up and running. The receptionist told me, "I understand, we are sorry. Because our company was unable to fulfill your order we will refund you the full amount. " Well, funny because they decided to still charge us for a product I never received. Once I realized this I called my credit card company and M Fine Lumbers nonstop to dispute this. My credit card company showed me the credit card receipt that M Fine Lumbers put in to dispute and they submitted false documents to my credit card company. The receipt they submitted has a different name on the original receipt, different date of purchase and a much higher price. I have called them multiple times and left multiple emails to Merritt. Still nothing. Recently, the receptionist told me Merritt is busy and can't speak with you but I am refunding you the full amount. More than 10 days passed and I never received the refund on my credit card.

Thankfully, I have a good credit card company that disputed this for the second time. In conclusion, stay far away from this company! They are SO unprofessional and fraudulent! This entire situation is unbelievable, but sadly true.

I've had the pleasure of working with the wonderful people at M. Fine for a decade. They've been rockstars helping with all of my bizarre and complicated requests as a bar/restaurant designer in Brooklyn. I cannot recommend them enough.

Went here in search of reclaimed lumber to make shelves for my apt. Couldn’t have asked for nicer people to help me find the perfect planks. Joe is a gem of a human being! Amazing selection and great prices. Thank you guys!

Asked for straight, planed and sized pieces of wood for built structures and they ship the pieces in pictures. Went at the shop asking my Money back and they didn’t give my money back! Such a shame, worst experience of my life! Order of 40 pcs paid $700!