Mac's Auto Service II, Rochester NY

I’m always worried with trying a new mechanic, but Mac’s alleviated all my concerns. They quickly diagnosed an issue with my car that hadn’t been diagnosed by previous mechanics. They were super understanding of my position with insurance, and worked to get a win-win solution. Also their turnaround was very fast, especially at a time when other mechanics are very backed up. Extremely professional operation.

Long time customer. They do fantastic body work. Excellent customer service, fast repairs. Highly recommended.

Great place. My car's ac was not working and went to two other places before coming to Mac's. Neither could found out the problem. Mac's did their examination and found that it was a electric problem. Solved it and let me have my car back within the day. Highly recommend.

Getting in a car accident is an unwanted hassle for anyone. After my accident I called a few auto body shops and was told I'd have to wait weeks to just get an appraisal. That's when I talked to Bruce at Mac's Auto Service. Not only did he get me in for an estimate the next day, he also scheduled the repair much more quickly than any of his competitors were able to. He helped set me up with a rental car and kept me informed every step of the way regarding my car's repairs. It could not have been a more seamless process. 10/10 would recommend this place.

Bruce and his team did an amazing job repairing damage to my vehicle from an accident. He was extremely helpful in guiding me through the insurance process and getting the repairs done in a timely fashion. Really glad to have chosen them to repair my vehicle!

Asked for an NY State Inspection on a Friday. Vehicle had gas cap fitment issue that caused the check engine light to go off, which I already knew and told the service representative. They told me later that this won't pass inspection, and they need to perform some kind of comprehensive check on the engine (or maybe I misunderstood what that is, but the representative described in very fancy terms). I asked to fix the gas cap first and then see whether additional service needs to be performed. They pushed back, telling me that their procedure is standard. They performed it the next Monday and found that (1) the gas cap is not fitted correctly, (2) the carbon canister has a leak, (3) there's a crack on one of the turn signals. At that point, cost already incurred was $21 for inspection and $122 for the performed checks. The proposed repairs would have cost around $450 for the carbon canister, $170 for the turn signal (they propose used parts, while allowing me to use new parts that have a longer lead time), and $60 for fixing the gas cap. The reader of this article could Google what these parts cost for a Jeep JK. I declined the proposed repair. And when I picked up the vehicle, I asked "did you find anything else wrong on the engine" and was told "you didn't ask us to perform an engine check. " In conclusion, the one-star rating is given to the non-transparent price estimates (including their high labor cost and big parts premium) and the forceful sales person (in pushing back what the customer would like to do, without a clear and transparent explanation).

Very good experience. I stopped by for an estimate on repairs to my Lexus. I am confident everything will be done right.

Went in to get brakes checked out. Asked for an estimate to replace brake pads. Was told by the gentlemen at front desk you HAVE TO replace all rotors and pads because its "the only way to do it" which is a flat out lie. Anyone who has basic knowledge of how brakes work in an automobile can confirm this. This is all before they even inspected them! Brake pads and rotors are two separate parts and do not wear at the same rate. He then proceeded to tell me it would cost $850! Went to a qualified mechanic who found the rear pads were worn, one rear rotor was bad, but the others were all in great shape including the front brake pads. Bought my own platinum pads from advance auto parts for $53 with 18% discount and paid $127 for a new rotor and labor to replace the rear pads. Front pads are hardly worn at all. Brakes are working great. Be sure to get a second opinion if you get a quote that doesn't sound right. Don't let them fix it if it aint broke! Unless you want to be broke too. It's a shame places like this act this unprofessional.

I trust the people here to take care of my vehicle and they have never disappointed. Been going here since 2007 and will continue to do so.

I have used Mac II for all my car work for more that 35 years. The reasons I go there are many. They do the job right and on the rare occasions when it isn't right, they fix it immediately. They are trustworthy and never try to push a repair that isn't necessary. They may be a bit expensive, but in the long term it pays off in reliability, convenience, and avoidance of bad repairs. In short they do what they say they will do and when they said it will be done. And they will drive you and pick you up anywhere you need to go.

Yesterday I was reminded of all this. I was coming into Rochester for the day for some appointments and heard a ratting sound from my car. This was a problem for me because I needed to return to the North Country in the afternoon and couldn't be stranded somewhere on I-81. I called Macs and asked (Walter) if they could take a look at my car. Despite the fact they they were fully booked, they made time, fixed the broken exhaust bracket, and refused to accept any payment.

This is why I go back, even while living out of town. This is the way a business should be run.

Amazing customer service. Trustworthy experienced people. Great waiting room. Quick shuttle. Took my car there several times, it is now mechanic of choice.

Only place I can trust to take my car. They don't force you to fix anything you don't need. Just gental reminders to get things fixed. Plus free shuttle service.

I have used Macs II for auto body work on a number of occasions over the years. Their services are the best of any business I've ever dealt with. Their body work is done with the most punctilious perfection. Your car comes back to you looking better than before the fender-bender that sent you to them. The advice and help from their knowledgeable staff is up to the same standard of perfection. In this regard I single out for special praise Bruce, manager of their collisions operations. They are very smart people who know their stuff and whose insight has helped me get the best possible result. Their work is prompt, their interaction with the insurance companies is seamless, their responsiveness to their customers is exemplary. So is the timeliness of their responses. If anything can take the sting out of having your car hit, it's being able to work with people like those at Macs II to get it fixed. From start to finish, and point-for-point, Macs II is the very best. I wouldn't think of taking my car anywhere else. And for the record, I have no relationship with Macs II, its staff or owners other than that of a very happy and satisfied customer.

I had never needed collision work before and I was very happy I went here. They took care of the car rental and stuck to the time line they laid out. Car turned out great and I can't say enough positive things about the people who work here.