Macy's, Albany NY

The young lady that was working in the men's department (Polo) was angry not friendly or helpful at all, she gave me a tiny bag and my items could hardly fit in the bag. I walked a few steps and the bag fell apart, I like shopping in person after this experience I see way people shop online. I will not let this experience at Macy's change my mind about shopping in person.

Macy's was great! My boyfriend and I were here and he bought a really nice black coat which he loves! He was quite successful and very pleased!

Seems like this location is going out of business. Bearly any clothes to choose from. Fitting rooms had glitter and garbage on floors. Was told to not leave clothes in the fitting room but every room had clothes left inside

Ordered my bed frame beautiful upholstered headboard side rails and footboard extremely lucky an order just came in so only two wks till delivery

It's great but there isn't enough signs to let you know where certain things in the store is located like bathroom fitting room and elevator I had to search for an employee just to find these things

Looked like it was going out of business. Next to no inventory. Store was dirty and outdated. I will not shop here again. Total toilet.

I was looking for a red dress shirt. I am a weight lifter so very difficul hshirts that fit properly. Usually very expensive too.
I found one that fit and I bought it. Thank you.

Went there and purchased Net Boy Parfume Set for men. It smells so good the $ was so right. Beverly the perfumes was so Awsome. I will go back and see her!

Not a pleasurable trip. I am 82 yrs old and have use Lanacome for over 30 yrs. The quality of the Lanacome has always been excellent. Macys located i Crossgates could us a customer / friendly over hall

I am a Macy's fan but today I was hoping for more cocktail dress selections. They were probably picked over due to Prom season. My poor timing.

I have always enjoyed shopping at Macy's but sorry to see low amount of inventory on the floor (it felt like January after the Xmas rush). Macy's will always be my go to brick and mortar retail place.

The Macy's at crossgates is my favorite Macy's. The store has a lively feel and it was great to see a department store actually have some good sales. They have a pretty good inventory of items too. The staff seems friendlier at this location as well.

Enjoyed our shopping experience. We had a young man totaling our items at the register that was very friendly and helpful I'm sorry can't remember his name but he was very polite you don't see that a lot these days

To keep it real with whomever is going to read this post: Macy's is a bit pricy, but the selection is authentic, no knock-off items, you'll get good quality stuff. The place is very cool, there's a good vibe to the place and you'll enjoy yourself as you're shopping.

Yeah again at Macy's had to do another return why because they send me two of the same thing and they're not afraid to charge you either when I only ordered one pair of sneakers and to top it off they don't even have a sneaker Department it looks like a rummage store at crossgates

Macy's is a good store but it used to be better before Coleman I used to love going to the makeup counter and the cosmetics now it's much different and I really do miss it

The woman who helped my husband and I in the men's depth, was exceptional. I didn't get her name, but we shopped the afternoon of 3/30/21. A great help, and we found everything we needed, and more. Best service I've received in a dept.store!

Its okay no longer sells coach handbags and clothes are pretty plain for what I remember of Macys proably be back to normal next year

Very pleasant staff! Prices were amazing! Literally compared to Amazon while in store and they beat them by 50$ on perfume!

My husband and I went to Macy’s to pick up my ring that was being fixed and on the way out decided to check out the fragrance section. One of the employees Lisa was the BEST! She went ABOVE AND BEYOND to help us and to go into detail of the fragrances that we were looking at. If your ever looking at fragrances ask for Lisa!