Manhattan Mini Storage, New York NY

Love the storage place it's very quiet very. It's a good place to store things. I enjoy very much thank you.

Up until the change of owner/managers STORAGE MART is parent company? (not sure which) MMS was an extended family-they cared about us & when something went wrong always accommodated our needs. There was no such thing as fees for insurance under Manhattan Mini Storage but since Storage Mart took over they did so, started it without my permission (Customers were forced to accept this if we were renters) which is excessive as nothing in my storage is valuable. I contest, fought with no change & worst of all STORAGE MART don't advise in writing, text or phone call when they increase rent-it's automatically deducted payments from customer banks to them! Now, I find that a highly disturbing trend. Hardship post covid made it hard enough but to raise it from 16 to a now whopping 53 per month in less than 16 months is abusive policy. I plan to leave Storage Mart now using MMS good name & earned reputation (5) units due to the careless attitude where we are not valued as these people have towards their loyal customers (10 yrs so far). Storage Mart (MMS) offer no more deals or rewards, nothing. Just another profit before people company. I can only imagine the people who still work there how Storage Mart must treat them if we are so replaceable.

Good choice if you need anytime access. Well lit at all times. Combined with a 24 hour parking facility. Office is open 8AM-8PM

I have been a current customer at the E 110th street facility in Manhattan. I have been storing my belongings for 15 plus years, and have multiple units currently. Since I have many items of diffrent shapes and sizes. I treat the facility like a second home. The building is run efficiently, starting at the top with the store manager (Chris) along with his customer sevice /sales team which inlucdes Troy, Jessica, Mark, CJ, and Juan. The staff is well trained, and are very professional when it comes to providing you with a space to meet your needs. If you have alot of belongings they do there best to find a unit to accomodate everything you need to store. Short or long term. Facility is immaculate, maintained at a high standard. Rental units, hallways, and entore facility is in great shape. Loading dock makes managing my Buisiness a breeze. Long access hours, and package acceptance help my business run smoothly. Could not have asked for anything more. If I could have added 10 stars I would have. I have also been to other facilities throughout my years including 62nd street, as well as 43rd street, as a former Pharma rep, every facility I have been to has been to the same standard. Highly recommend.

They are now Storage-Mart. Buyer Beware: Unexplained Price Increases. They get you with an introductory rate and then once you're there, they start giving you these increases. I joined late December 2022 and by March 2023 (3 months later), I get a notice stating that my 4th month will be increased. I called them and was told that the lease says they have the right to increase it at any time, but that typically it is after 4 months. Then after 11 months they will increase again. It does not make sense when we are not getting anymore space out of it. Storage Mart executives know how hard it is for people to spend time, money and muscle to move their items out and that most won’t want to do that, so they go along with the price increases. This is NOT right, and no business should be allowed to take advantage of people like this. There are currently NO state laws capping these rate increases, so storage facilities can raise their rents however much they want. At the very least a customer should be able to lock in a fixed rate for a minimum of a year, and not have surprise rate increases after a mere 4-months.

Great staff over here! Always accommodating with whatever I need as an outside vendor doing repairs on various types of mechanical systems in the buildings. Thank you for all you do!

Autumn provided excellent customer service. Was able to complete purchase quickly and effectively.

I like my storage unit, but very disappointed that I get locked out the 2nd day of I can't pay my bill on the 1st of the month. I don't think it's a good idea to be locked out. I think only late fee should be charged after one week and lock out should occur before next month comes in.

Laianna was patient, cheerful and helped to make my online experience a breeze instead of a chore! Thank you! Customer service give the young lady some money!

Hands down the best customer service I’ve ever experienced in my life! I never do these but Autumn was the most helpful and polite person I’ve ever interacted with and it made me happy about choosing you guys to store my stuff.

My customer service representative named Autumn just helped me with arranging to rent the most affordable space unit ever and she was patient and took care of answering all my concerns and was extremely polite.

My helper Tim was wonderful! He set me up with a unit quickly and thoroughly! Lovely experience!

Great fast service doesn't accept cash payments so make shore u have a card other then that clean private curious friendly servies

Super helpful staff! Had to switch to a larger room and they worked with my budget and also helped me move my things up, would highly recommend to anyone looking to put things in storage in the East Harlem / UES area!

They stolen my property and they don’t return my phone calls. This storage company doesn’t care about losing your property or finding out what happened to your property.

Well i really needed help with the truck maybe that was an issue but i really use their service again if i will need

My only issue is that during Registration, staff didn't mention that MMS would add a MONTHLY $20.00 Insurance charge! Annoying!

Since the changeover to a new entity prior to original ownership of this facility, customer complaints have risen as well as vacancies. The new policies put in place only burden those who have tried to readjust to payment deadlines which drastically changed payment options for customers.

Kathy was amazing and got straight to the point. She was funny and paid attention to detail. Amazing! ️️