Mansour Jewelers, Ithaca NY

Michael is competent, knowledgeable, and friendly. What initially made us loyal customers of his business is not only his beautiful jewelry, but his willingness and ability to listen not only to what we envisioned but also working within our budgets. We have experienced being repeatedly shown engagement rings beyond our budget at other establishments. Michael worked with us to find something with us that was within our budget and absolutely stunning. Another example is that I fell in love with a pair of earrings that matched my engagement ring except they were in yellow gold and my ring was platinum. While remaking the earrings in platinum they were way beyond my budget, Michael searched for similar earrings in platinum. Unfortunately none were as appealing as the first. He then suggested I wear white gold earrings for a couple weeks to see if I would have a reaction, and if not I could purchase those earrings in white gold. Which worked out stunningly and I will always treasure these earrings.

Mansour is truly the only place I will go to either purchase jewelry or get my jewelry cleaned/repaired (and I’m not even local anymore)! While my family has been going here for years, my most recent experience only validated how wonderful of a business it is. In preparation for my wedding, I went in to the store to pick up something I purchased for my now husband. In the process, I mentioned how it’d be nice to get my ring cleaned before the big day. Not only was Michael willing to clean it on the spot but when his team noticed a broken prong they assured me they could clean it, polish it, and most importantly repair the ring all before my rehearsal dinner (the next day). Everyone is efficient, incredibly accommodating, and beyond friendly and caring. Could not recommend more!

The team at Mansour has helped me special order a necklace and adjust a watch band. Both times they have been efficient and informative. I really appreciate the reliable help and service.

Unmatched customer service! They made a process I knew nothing about easy, fun, and very clear. Couldn’t recommend them enough!

Michael (and the whole Mansour team) is outstanding. He special ordered pear cut sapphires in my favorite color and designed an incredible wedding band to match my family heirloom engagement ring. He was communicative and prompt from start to finish and made sure the rings fit together perfectly. I’ve also had wonderful experiences here having things sized and appraised. This is a great family run business and I can’t recommend them highly enough!

Excellent work beginning to end. My fiancé is incredibly happy with the ring and everyone I worked with had incredible attention to detail and knowledge. At the end of the day, everyone who is in that kind of business needs to make sales, but the jeweler I worked with, Michael, seemed like less of a salesman than someone who genuinely cared about getting the details right. Couldn’t recommend more

I cannot say enough good things about Mansours! They were welcoming and accommodating every step of the way. Super inclusive environment and never once did I feel pressured to choose something I wasn't totally in love with. My fiancée and I love our engagement rings and Mike was there for it all.

Amazing customer service! Michael is such a knowledgeable guy and does whatever he can to give you the best experience possible.

Michael was extremely pleasant to work with and very easy going with every aspect of the design process. He did a great job with the ring my fiancé absolutely loved every part of it. He was always extremely timely with everything. We have been going to Mansour’s for many years and plan to continue for all of our jewelry!

Mike is the best! He's helped me countless times with my jewelry wants and needs and really knows what he's doing! He provides great service, so if you're looking for a jeweler, I highly recommend Mike! He's the best in town!

This is a gem of a store! My fiance and I worked with Michael to design the perfect engagement ring, from finding a setting, to the selecting the stones. Micheal was knowledgeable and explained things very well. He was also responsive to messages. I would highly recommend working with him. My fiance and I will be returning to Mansour Jewelers for our wedding bands.

Michael helped us design a wonderful ring. He did fantastic work, and offered many helpful suggestions along the way. Everyone we interacted with at Mansour Jewelers was friendly and helpful, and we’ll definitely be going back.

First time jewelry buyer here! The jewelers at Mansours design the perfect ring for my fiancée. I went in knowing very little about what I wanted and the available options. They were patient and kind with me every step of the way.

Michael in particular took extra time to learn what my fiancée liked, and made a series of recommendations that lead to the most beautiful emerald ring. He sent me a 3D mock up of the ring before it went into production, and he finished it well before we left town for our vacation (I planned to ask her while we were away).

When we came back with the good news, they resized it for us in just 30 minutes free of charge.

"Masterpiece Mike" knocked it out of the park for us! I highly recommend him and the friendly folks at Mansours.

I had a wonderful experience at Mansour’s! Michael worked with me to restore two pieces of family jewelry. Everything turned out beautifully! Throughout the process, I had lots of questions, and Michael and the team at Mansour’s provided detailed information to all of my inquiries. They gave me much time, care, and consideration and went the extra mile to ensure I was happy with the gemstones and repair process. I am thrilled! All the stars!

Can't say enough good things about the experience of finding the perfect engagement ring at Mansours. I walked in with an idea, not knowing a thing about rings or diamonds. They drew up the perfect ring and made it a reality, educating me along the way. Thank you again! The ring turned out amazing and you made the whole process easy.