Marcella's Appliance Center, Clifton Park NY

Alex gave us outstanding customer service purchasing our refrigerator and washer. Very informative, courteous, and patient with us as we had a lot of questions, he was able to answer all of them.

I was looking to purchase a dishwasher and have it installed in a rental unit.

I called and spoke to Alex, an associate in sales, and asked him when their next available install appointment was. He told me that he did not know but could help me pick out a model.

It seemed lost on him that it would be a waste of time to explore purchase options if the next install date wasn’t going to line up with our tenants move in date.

When I told him I would rather know when the install could be performed, before wasting his time and mine discussing a purchase that may not actually happen, he told me he “doesn’t have that information” and would have to transfer me to customer service. He transferred me, and as another reviewer pointed out, customer service does not always answer their calls, and I was transferred into a voicemail.

I called back a little bit later and a different rep answered the call. She was slightly more helpful, asked where the appliance was being delivered to and if she could put me on hold for a moment. She ended up accidentally hanging up on me. I called back, and she took my name and phone number and told me that the employee that could answer my question is currently working with someone else and would call me back quickly.

I am dumbfounded at how nobody working in sales has any clue what as to what the service/install schedule looks like. I wasn’t looking for an exact answer, if they said “about a week” or “about two weeks” that would have been more than sufficient.

The disconnect between sales and service is a bit concerning, and then reading the other horror stories on here (an installer couldn’t remove a stripped screw, really?) I will definitely not be ordering any appliances from this business.

I only called Marcella’s after speaking with two reps at Earl B. Feiden, both of whom told me, without hesitation, that their next install date was 12 days from today.

Marcella’s - it would be helpful for your customers if your employees selling your products could communicate approximately when appliances can be installed.

Probably one of the worst ever experiences I’ve had purchasing and installing new appliances. Once they received the final check and made delivery of the appliances only two of the appliances were installed and the only one installed correctly, the refrigerator. Washer and dryer were installed backwards but the rude sales manager stated she would fix them and switch the washing machine and dryer doors around for me. After dealing with the sales rep then waiting for customer service to call for three days I was put in touch with a customer service manager who then passed me to a sales manager who was very rude and backed his salesforce up impeccably. After paying for installation fees and told our stove would be equipped with a converter for propane which never was put on the stove we still don’t have our dishwasher hooked up as the installer didn’t have the right parts to install it correctly. The installer which came up also couldn’t even take the old microwave out with the tools he had in his truck and our electrician gave him the proper tools to take out the old microwave. Paid full price for installation and one thing was installed properly, the refrigerator. We purchased a refrigerator, microwave, gas stove, dishwasher, washing machine and dryer. I would not and will never recommend this company as their customer service is the worst I’ve ever experienced, you are passed along once your money is paid and according to their sales manager his sales team could not get anything wrong but they did with our order. Stay away you will definitely have a better experience with Home Depot or Lowe’s

Recently purchased a new refrigerator from Marcella's Clifton Park location.
We worked with Mr. Ryan Caruso who was absolutely fantastic! Mr. Caruso was very professional and patient. This recommendation was inspired directly from our interaction with him. He helped us out when our old unit died during a weekend and on top of that, during the supply shortage. Found a unit remaining in stock in Schenectady. Ryan and the Marcell's team had it delivered and set-up by Monday. I give Ryan and Marcella's Appliances my highest recommendation. Thank you Ryan.