McDonald's, Ossining NY

Very nice staff. Seemed a little busy and short staffed but they made up for it in service.

I waited over 15 minutes for an online order yesterday afternoon. No one greeted me, not even one time. There was one black gentleman who was the ONLY employee being kind and apologizing for the ridiculous wait. There was a sea of employees and everyone in the restaurant was waiting forever. This location is grossly mismanagaed and poorly staffed. I grabbed the attention of two employees two separate times to inquire about my order and the order wasn't done. I had an ankle injury and after standing for twenty minutes I started making a fuss and was still ignored except for the manager with blond streaks in his hair who said a racially derogatory thing in Spanish which I caught. Because I was being ignored and receiving bad service I spoke up and said something to which this man goes "Negra" as if anyone familiar with any Romance language wouldn't be familiar with what he meant! As an American I am no longer surprised by this treatment by uneducated people but as a patron of a business I am shocked and disturbed

Shout out to Nelly the manager and Savior. The team accidentally forgot to give us our fries in the drive through (it happens). When I came inside to get them, Nelly and Savior were super nice. Thank you!

Las papas estaban frías y grasosas. El burger y el fish sandwich estaban frios.
Los empleados gritaban todo el tiempo unos con otros.

This mc Donald's was recently renovated. The food is what you would expect. The service is exceptional.

Nice employees but very slow moving drive thru for a fast food restaurant.

Couldn't take cash payment, but there was no signage saying that. Waited over 20 minutes for nothing.