McDonald's, Auburn NY

This mcdonald’s says it’s supposed to be open 24 hours. We went around 1: 30am and the works were already leaving and told us they were closed. Please have better works for night shift.

I can't tell you the amount of times I have had a bad experience here, slow service, closed at random times even though they claim to be 24 hours, their "system is down" meaning they are cash only at the worst possible times. They ran out of fries at 6pm, I could go on and on. Its ridiculous, every time I have gone to this location in the last year something negative has happened. I just want to come here and have a quick cheap meal, the last three times I went they had some issue where I couldn't even get my food.

It was ok. I ordered a sundae because I just gotten dinner and wanted a nice treat after. Good prices, I loved the sundae. The prices was a bit high but that I can understand now due to what's going on now days. I would recommend going there for a quick stop for some good fast food.

Customer service is horrible. I got a mocha frappe not whipped cream they still put whipped cream on and when I asked for it to be re made they scooped off what they could and poured in new cup. You clearly could see the whipped cream in bottom the new cup.

This place like its twin on the other side of town gave me a burger missing 1 or more patties with the special instructions sticker on the box how do you screw that up? Also forget about ever getting a shake or frap cause there machines are forever not operating!

I only go here out of convenience getting meals for girls after gymnastics. I don't even know why they ask what sauce they want with the chicken nuggets. 9 out of 10 times we don't even get sauce.the other time we get the wrong one.

During the day A+ but late night, milkshake machine or frappe's always down, can't order quarter pounders, sucks for people who work overnight and it's the only place open.

I waited at the drive thru speaker for 20 mins, Noone even acknowledged I was there. The line had 6 cars in it, 3 customers left. It was not moving. I left to go inside to get my order as it was a mobile order, and when I tried the doors were locked. I had to go out of my way to call the store to tell then I placed a pick up order. I got my food at 808. This is very unsatisfactory. Mobile order is supposed to be the "quickiest" option. Let's mention on how everytime I go here the doors are almost always locked. You guys are known as a fast food chain, yet nothing is even remotely fast about it, and if it ever is, so many mistakes get made. Please learn how to train your people better to be fast and efficient.

Spent about 3.5 hours here believe it or not- took the kids because it was a rainy New York kind of day and they needed to get some energy out. The playground is completely new and there were a good amount of other kids there to play with, so I let mine play and play they did!

I hope management gets the crew more teammates.
There didn't seem to be enough employees to handle the customer load.
Three cars in front of us in drive thru left without getting food. We waited a while and then also left without being taken care of.

To to go inside to place a order everything was locked.drive threw was backed up to street not impressed McDonald lost my business

The food is way better than the McDonald's on Genesee St but the employees are rude. Told the manager nicely that I was missing my fries and she gave me the dirtiest look and straight up ignored me.

This one is getting better. The did a nice remodel but inside dining not open yet.
There main problem is they are short handed. Kids don't show up to work and they don't want to work. So you can't blame the staff for being slow, give them credit for doing what they can with the staff that shows up.

We ordered 2 Big Macs and when we got home found only one VERY small hamburger Patty on each sandwich! There was hardly any special sauce! Worst Big Mac I’ve ever had!

Just listened to employees complain about their job and speak about how they are going to quit for the last 15 minutes. The gossip was mildly entertaining as was the employee who dropped a blunt on the ground. The refurbished look at this location is strange to say the least.

I bought food on the app waited in spot 1 for 30 minutes. They took the money and marked delivered but never brought the food. Then I went to management to explain and ask for help and they treated me like a criminal and laughed at me for trying to get help with a refund or just getting the food I ordered. The apps actual screen receipt disappears after placing the order with no receipts on file so there's no proof in recent orders of your actual order. Will never purchase in app again. Shameful. Lost money and wasted my evening and went home hungry and disappointed.

Not happy today March 5 2022 we decided to eat at grant Ave McDonald's not only do we have to wait a hr in drive thru but they also mess up your order and they read order back to you so yes they no what is in the bag we ordered so we didn't check bag I didn't think we had to seeing they read it back to us ugh they didn't put our fries in back come on you got one job man you didn't mess up taking our money tho right if I could I'd give no star

Always get my order right and the food is always freshly cooked. Also, their coffee and ice cream machines are always in working order.