McDonald's, Albany NY

Long story short; my experience was terrible. WORST McDonalds I’ve ever been.

As I pulled into the parking lot I noticed the drive thru was full, a huge line that wrapped around the parking lot. -but it didn’t take long for it to thin out as cars were pulling away and leaving. As I inched closer to the menu, I noticed that cars were not getting served. They were leaving without being helped. I eventually got the chance to listen to the music through the speaker playing at the drive thru. I followed everyone else out and noticed that their wasn’t anyone working the drive thru. With complete shock, and not being from this area, I had to go inside to find out what was going on.

I walked in (barely) and was stopped at the door waiting in line. As I peaked in, looking over the counter I noticed that their was only two employees working. One was taking an order, the other was moping the floor. I was so frustrated (as everyone else in line).
The cashier was more focused on me and other customers bashing this location than taking other peoples orders. She misunderstood many meals and did not care how long everyone waited.

Eventually an employee came from the back but he wasn’t much better. He was very polite but wasn’t speeding up the pace. The lady in front of me complained that her order was incorrect but the employees didn’t seem to fix the order in a reasonable time so she told them to forget it. I ordered a happy meal for my daughter, they got that wrong, and forgot my meal entirely.

I was probably in this restaurant for about 45 minutes. It took them 45 MINUTES for a happy meal WHICH THEY GOT WRONG!

McDonalds employees don’t deserve $15 an hour for this reason too.

This was my favorite location in the capital region… AND IT SUCKS THAT ALEXA if that’s
5/17/23 even her real name has TOTALLY RUINED that for me! Not only did she over charge me, but then when I addressed her and asked for the manager SHE SCREAMED “I AM THE MANAGER, and it’s YOUR FAULT…. ” overall a simple fixed turned into me not getting my breakfast, my day being ruined and me not wanting to go back there again! She’s not a good representation for such a good location, and not considerate and valuing of Good Customer Service! I get it, it’s not Chick-Fil-A but they were really good at having the basics down until I met her! Such a bad taste in my mouth, and overall experience smh!

Like most McDonald's are happy with mediocre service they continue to get your order wrong and have attitudes toward their customers as if we made their food wrong. And get the darn shake machine fixed all you McDonald's everybody's food should be free if you shake machine is down it's not rocket science team

This location is freaking great. I'm not good with using the kiosk and most of the other locations have a sink or swim policy where i force someone under 20 to place my order on the but screen for me.but the minute I walked in the door an employee immediately made eye contact with me and took my order without acting like end times were near and his day was ruined. No fistfights like at the Lower Central Ave location. No bums outside trying to get my change or spare body parts I might want to be liberated of. I didn't stick to the floor at the drink station or have to wait for a lid that fit my cup. I also didn't need a 6 digit code, a key on a deflated tire or a Girl Scout badge of Honor as promise i wouldn't overdose in the bathroom. Seats and tables weren't covered in syrup or suspicious looking funk. The best was when my food was ready it was placed on the counter. Placed. Gently. Other locations seem to be so bothered they dramatically drop-scoot your $8 sandwiches and run.forget about asking for any sauces-your order is complete. I also didn't hear any drama from the back of house. No one screaming or complaining or shenanigans-it was like my order mattered. My order wasn't taken with attitude, I wasn't rushed and I didn't feel labeled for having to use the bathroom. I will return to Wolf Road before I go to any other location-even if it is outta my way a bit. Nicely done crew-you should be proud for keeping a high standard and a positive experience even during busy breakfast hours on the weekend. If only other locations paid attention to individual customer needs and left personal baggage at home.

McDonalds is not normally a place I eat at or want to support but I ended up here today (11am, Wed Mar 15) and the staff here really caught me off guard. SUPER accommodating and friendly people. You all deserve the world for your kindness and smiles.

Every once in a while I crave a McDonald's breakfast. The employees at this spot on Wolf Rd gets it done, fast and w/quality. My breakfast was cooked perfectly, the inside was spotless and the service was very friendly. You know what you get when stopping for fast food. Here you get a lil bit more.

Worst service ever, made me pull over to wait 15 minutes and then didn't bring out drink with order. Get down the road and open bag and wrong order is in bag. Don't even bother trying to call them, they don't answer the phone.

02/4/23 8: 15pm: Slow through drive through, employees cursing at each other, throwing water bottles on the floor, and other unprofessional behavior. I waited 10+ minutes for a burger (not even a whole meal). Completely rude staff too; no apology whatsoever.

Britney the "manager" is a complete disgrace. Verbally assaultive and a vile person. Will be contacting corporate

Not always but lately there seems to be a disconnect from what is advertised by the ordering speaker to the person taking the order. If you would not eat it yourself don't serve it. No one wants to pay $17 for your suggested add on items when what you actually receive is not worth looking at; less alone eatable.

It’s the worst McDonald’s ever…. The place was empty and dirty. A lot of employees was there but no one to clean. All tables were dirties. Same with the bathrooms. They need a lot of improvement. Food was ok but not great,