Michael Phelps Swimming, Amherst NY

When I walked in there for a quick tour, people were cleaning every single chair by hands and that gave me a good first impression. They maintain the entire place super clean and organized, all staff are very nice. They have 8 private shower rooms (golden fish does not have any, and their floor is always messy and dirty)
They also have great instructors who are very patient and attentive.
I highly recommend this place.

We have been at Michael Phelps swim for 6+ years- between 2 children. We started with the mommy & me, then utilized group swim lesson, semi private and private lessons as well as camps. The staff has always been professional and supportive of our kids skill levels. They helped each of them grow and develop. Our oldest is now part of a swim team in which she excels and we attribute some of her success to the strong ground work they helped her lay. The cost is comparable to other swim programs in the area. The pool and areas in the swim school are clean and well maintained. We highly recommend them and love supporting a local small business.

We have attended Michael Phelps Swim School since August 2020. My boys have advanced five swim groups and are now perfecting their freestyle, backstroke, and learning the butterfly stroke. I don’t even know how to swim butterfly stroke myself! They are confident in the water and enjoy going to their weekly lesson. Thank you Michael Phelps Swim School for teaching my children to swim and for giving them the basic skills of water safety.

Worst Swim school ever, this is my experience today. I show up on time making all arrangements and get my 4 year old for the swim lesson. They make me wait for 10 minutes and says the instructor assigned to my son (they never had a single instructor for my son ever as it keeps changing which i was ignoring so far) hasn't shown up. They ask me to wait if i want to don't know till when or go back and do a make up (which by the way you never get to schedule, reason there is no one picking your phone or at front desk). I have decided to cancel the enrollment and ignore the 3 make up lessons i have. I had left a voicemail (oh yeah, what else when no one ever attends) as well sent an email to Andy. I will be surprised if somebody call me back. I will post here if i was able to successfully cancel my enrollment. If you are thinking of taking your kids here and looks at the reviews that say Professionalism, dont be misguided. I haven't seen that at all. Only reason i have been continuing so far was being empathetic towards their situation due to COVID; however today it surpassed the limit. I will never recommend this place to anyone.

In times of covid (and the internet) it should be easy to cancel membership if you need to. I have called multiple times, left messages and keep getting charged when my son hasn’t swam there in over a month and a half! I would give a much higher rating if this didn’t feel like an overcrowded money-grabbing scheme. I have put my kids in plenty of other classes where it was not such an ordeal to cancel if need be. For the record it makes people less likely to want to return for classes at your establishment.

When we first signed up we put my daughter in group lessons but I did not feel like she got enough out of it so we switched to private lessons. I think it is a little pricey, but she is definitely making more improvements. So far she really likes all of the coaches she has had. Also making up swim classes is easy, which is greatly appreciated.

DISAPPOINTED BEYOND BELIEF! Do not sign a cancellation form without knowing THEIR intention. We signed my sons up for a semi-private lesson and was asked to complete a cancellation form in case we decided to end the lessons. I was told they need one month prior notice. That is fair and acceptable. After our first month they cancelled us WITHOUT our approval and said we knew about it. FALSE! We discussed with the owners son that we would be there for months until the boys were ready for swim team. When discussing our side of the story (our truth) the owners son kept looking through paper work to prove me wrong. I was mortified standing in front of others in the lobby as they watched on. A really nice lady came up to me and assured me she believed me and shared her frustration with getting a make-up class. She has been waiting over 1.5 months to get her son a make-up class. The problem now is that all the classes we can resign up for are during school. Completely impossible for us to attend. The swimming classes are excellent and I have no problem with the instruction. There has been a lot of turn around with the instructors. I don't know the reason why. Every class we had different teachers. Bottom line: When you are paying top dollar for lessons from a company that represents Michael Phelps, you expect trust and respect. I did NOT experience this at all.

Really poor experience with Michael Phelps, Hopkins location. I had enrolled my son for private lessons at the Hopkins location. As they kept changing instructors (outside of their control I blv due to labor shortage) we decided to cancel our membership. I told Andy at the front desk at the start of the month about canceling starting the following month. We had 4 make up lessons which Andy told me that we are still able to use. This past Sunday (5 days before the end of the month) I was told by another person at the front desk that the make up lessons can only be done while you are still a member. When I called Andy, rather than proactively owning up for not clearly communicating he started referring me to membership forms that would have said that make up lessons can only be used while you are still a member. I was upset at Andy for not making me aware of this when I signed the form to cancel membership. Now I am stuck with trying to get the make up lessons in 4 days! Really poor communication and customer experience. Expect better for the price being charged!

CAUTION! On 30 day cancellation notice. Immediately after our first session, we realized this place is very crowded, no space for kids to learn anything. We realized this is not the place for us and we requested them to end the session in 30 days, but their policy made us stay for 2 months, our bad luck we dealt with wrong front desk person and her communication was very poor, I am glad we are out of this place.

The instructors here are amazing and it's so wonderful to see progress in our little swimmer every week. It's always clean and tidy and the whole team does a great job keeping everything safe!

The school has such a positive atmosphere. Perfect for both kids and adults. The instructors are very knowledgeable and supportive.

Great swim instruction, clean, organized, safe and fun environment for all ages. Exceptional care is taken to make kids comfortable in the water, especially kids with challenges or special needs. Friendly and fun instructors. Clean spacious locker rooms with family locker rooms if you are a mom with a boy, or dad with a girl. Great gift ideas for kids in the lobby! My son is an excellent swimmer now because of this facility and the staff! I highly recommend this business!

We can't thank Heidi and her team enough for the flexibility and being accommodating during this uncertain and challenging times. Despite the challenges that everyone is going through, Heidi maintains a positive, friendly and professional attitude that makes one feel comfortable and confident that you have made the right choice in sending your child to this facility for swimming lessons. The coaches and owners certainly do a great job in ensuring the place is well run and parents are happy.

Great teachers and everyone is nice and engaged with kids & parents. My daughters are doing great learning to swim. I highly recommend the school.

My daughters were taking lessons during summer and we ended it at the end of summer. Three months later, I realized that they were still charging my credit card. I thought it was a mistake and I called them to explain that we cancelled the service three months ago and and requested a credit, they said they cant give me a credit, they are a small business and they hang up the phone on my face. What a great customer service?
If you will take any lessons from this place, make sure you are not getting overcharged, because, you will never get your money back. And make sure you check your credit statement after cancelling your service, they will keep charging until you realize.