Midstate Basement Authorities, Inc., Newfield NY

Very professional, efficient and neat. Answered all my questions, understood my need for clarification.
Explained everything completely.

We had a great experience with Midstate. Had our stone basement repointed, an erosion issue @ the corner if our foundation fixed, & a new sidewalk put in. They were very knowledgeable & professional throughout our entire project. Will definitely be calling them for future projects.

Basement had only jacks holding up the house, and they were deteriorating and failing. I had gotten a couple other quotes but Mid State had the best reviews, were far more focused on my concern, more professional, better rating with the Better Business Bureau and the pricing was about the same across the board. Everyone I had contact with there and at my home was GREAT! Friendly, patient, courteous. Had some additional concerns after and they came back out and addressed, didn’t make it difficult, just took care of things. Thanks so much MidState!

After waiting 3 weeks for an estimate appointment and finally receiving the estimate, the salesperson refused to answer any questions about it. I sent several emails over the course of a month asking for clarification on some of the statements in the estimate, and received no response.

I am very satisfied with the work and the work people who repointed and parged part of my basement concrete block wall. At my request, they stapled up big sheets of plastic to keep dust from the work out of the other, finished part of my basement. They were knowledgeable and efficient and were ready to alter the work order to make the outcome better.

I appreciated that the worker phoned each day to say when they would arrive here. The office staff is very efficient and emailed me all the receipts, etc. The person who did the original estimate gave me a packet of the materials to keep. So, I was well-informed about what would be done.

All in all, a professional, thoughtful group. I would definitely hire them again.

This company has literally changed our quality of life. They've come twice for two different parts of our basement. We began with a wet basement and a smelly house, and now thanks to encapsulation and multiple sump pumps, we have a dry basement and good air quality. Across the spectrum including initial contact, administrative staff, engineers, and the team on-the-ground, every single employee has been personable, kind, and good-natured. But we especially give kudos to the team who does the truly filthy, daunting physical labor; to a person, they are amazingly energetic and hard-working. The company seems well-managed and responsive throughout the process - from giving us a quote, scheduling, to project completion. They make the whole messy process go seamlessly. We enjoy working with them and are grateful for the resources they provide.

Love this place. Outside their business is a sign saying it is protected by guns 24/7. Very good to know the waterproofing materials are safe at all hours. Eric Leach is a very smart person and they all wear very fashionable jeans. I highly recommend.

I hired Midstate, out of five quotes from local companies, to install French drains, a sub-pump, install a wall support system for my foundation and encapsulate my crawlspace.
Everything was impressive from the evaluation, the quote through the final walk through. I am so impressed by every employee I have interacted with through the project.
Our crawlspace was a scary nightmare and now it's a dry, clean, usable space.
I'm so happy I chose to go with Midstate.

If you ask for recommendations for dealing with water issues in your house, someone's going to recommend Midstate Basement. And for good reason-they respond quickly, are fair and honest in their recommendations and pricing, and do good work.

When we bought our home the inspector missed some key issues, like part of the basement having caved in. Midstate fixed that and put in a new drainage system. I never saw any group of people work as hard nor as diligently as them. They worked nonstop and did an amazing job. They also encapsulated a large crawl space and what a difference it makes. I would highly recommend them.

Don and the crew at Midstate did an exceptional job adding exterior drainage around the basement of our house. Their work was stellar as was their communication. I would use Midstate again without hesitation and will recommend them in the future, for sure!

Midstate was amazing from the first time I called. Was very impressed with how quick they came to do an estimate. Steve did a great job repairing a section of my basement wall and explaining everything.

This company repaired my foundation with ease. Using updated technology to seal a whole in the side of our limestone mortar and stone foundation. I now feel safer then I ever have in our home! Very professional onsite team. They answered all of my questions and then some! Billing was easy and the billing department were very easy to work with and kind! 100% would recommend!

We had water coming into our basement from three different locations. We got three different estimates, and Midstate was the fairest and their plan sounded as the most sensible. We had a trench dug along two walls and a sump pump installed. The job was completed exactly as stated, professionally and on schedule (it took three days total). We then requested an additional job to repair a window well that was leaking. There, too, the estimate was fair, and the final price turned out to be even lower than we expected because, when they came to do the job, they realized the repair needed was simpler than they initially thought, as the window well would not need to be replaced after all.
Overall, we had a fantastic experience with everyone we dealt with: Courtney was always prompt and helpful to schedule the appointments; Shawn gave us fair estimates and clear explanations of what the projects would entail and how long they would take;
Travis and Ryan, who did the first job, and Lloyd, who did the second one, were all great—professional, hard-working, courteous, clean.
We couldn't have hoped for a better experience and highly recommend Midstate Basement Authorities.

Eric and his team were a pleasure to work with. They provided prompt, professional and quality service. I would highly recommend them for all of your basement needs. Work we had done was floor and wall encapsulation, foundation parging and install a sump pump and dehumidifier. Eric and his team was able to complete this in the agreed upon time period and we are very happy with the work. See before and after photos attached.

This team was awesome! They made our basement crawl space air tight, installed a dehumidifier and fixed our sub-pump. They went above and beyond, fixing a water leak and even killing mice! I can't say enough good things.

Midstate Basement is an excellent company and they do stellar work! Recently Ben and his crew did major structural work to my 1907 lake cabin duplex which included pouring new concrete pads for structural support, core filling existing cinder blocks and redesigning and framing new support columns and joists. They also encapsulated the crawl space with heavy duty plastic and added spray foam around each post and the entire crawl space perimeter to the rim board. They are competitively priced and do exactly what they say they're going to do. I am extremely satisfied with their work and highly recommend this company. Eric and Don, you have built an incredible company - Five stars! Thank you!

We have had an exceptional customer service experience with Midstate. Thank you to Don, Adam, Mark & Daniel, as well as the Midstate office crew for taking care of us.

The team at Midstate Basements was EXCEPTIONAL, from the folks in the office, the guys who did the estimate, and the crew that completed the work! They went out of their way to make the scheduling work, and when the team arrived at my home I was very impressed with their professionalism and patience. They walked me through the project, explained all the steps, and answered all my questions. Then they made sure I was totally comfortable with the plan for the job. Very thorough. I was not home while the work was performed. But when I arrived home I was amazed at how clean and finished they left the job site. The sump basin in the basement was installed perfectly. Our project required 80 feet of drainage line dug through our garden and across my front lawn. I was absolutely amazed at how great this looked when I got home to inspect the work. They removed and replaced everything in the garden like you wouldn’t even know they dug it up. And the line across the front yard was fully prepped and just ready for some grass seed. The sump pump is working great and the basement is dry as a bone. No problems whatsoever, and I would highly recommend the team from Midstate Basement to help anyone with a wet or flooded basement. Great and professional crew and VERY customer focused! Thank you, Midstate Basement!