Moe's Southwest Grill, Rochester NY

Being in the middle of a pandemic, the 2 food line workers wore their masks with their noses out, were short, not welcoming & semirude. The the restaurant was vile! There were layers of grease and dust on the machines, the protective screens had spray marks, greasy layers, I was getting wafts of a weird odor even with my mask on. The food was incredibly salty, the onions had a sour aftertaste. I will NEVER step foot in this location again, & openly share my experience. I felt bad for the cashier, it was her 2nd night and she looked quite uncomfortable. The uncleanness bothered me most and half wearing the masks, especially now, in this horrible 2nd wave!

Placed an order online for in store pickup to minimize my time in the restaurant due to the pandemic. I arrived at the pickup time (30 minutes later) and they had not even started making it. They were not busy, they just didn't bother. After I asked about it, one person slowly made my order while 3 employees stood around talking. 2 of the 4 employees had their masks pulled down below their chins. And by the way, no apologies from the staff.

This restaurant will not be getting anymore business from me.

Employees showed no motivation. On moes Monday had one employee making food while two others messed around in the back. One female employee stated "I hope all of these orders are to go because the dining room us closed". Whether or not the dining room was closed there was no signage stating that and the employee stating it was quite rude in doing so. Additionally employees had a negative demeaner at the point where I did not even want to ask for extra items because they would seem so distraught that effort would have to be put forth. Honestly if you are not interested in your job do not work there. Don't make a great restaurant terrible because you and your fellow employees are lazy and have no drive to perform at a basic level.

We have a pandemic going on and it’s bad enough that the employees wore their masks under their chins but not wearing gloves or washing hands between touching money and food is unacceptable. I will not be visiting this location again, but the health department likely will be.

Don’t eat jere unless you’re trying to get food poising. They don’t clean anything, every time I’ve gone in here I’ve walked out because there is literally food dripping from the walls.

Nice to hear "WELCOME TO MOES! " Close talker. I generally rate this restaurant five stars this evening was absolutely the opposite children screaming yelling and giggling (that was the employees not customers) restaurant was a mess the food was substandard they didn't have romaine lettuce we always get a close talker. The server was scraping the barrel for black beans three tubs sitting on the counter full. Reading the reviews I see I'm not the only one that has experienced the decline of this restaurant.

Love Moe's. Food is always great! I will say the service at jefferson was not as good as others i have been to. A little rude.

The first couple of people behind the food bar were friendly, but the lady behind the register kebt making loud comments about how she was tired, and she wished they closed at 7 pm (it was about 6: 45 when I was there and she made eye contact with me while she said this). Right after she said that, more people walked in and she said "oh, look more customers" in a very snarky tone.

The cashier also did not give or offer me my reciept (HUGE pet peeve of mine).

After I got my food I went over to the side bar to get some salsa to go with my chips and the salsa bowls were either mostly or almost empty.

I would have given this place a 4 star if not for the cashier throwing passive aggressive attitude.

Just had Grubhub deliver to my hotel.my food is missing half of the ingredients i ordered on the request menu they supply! With no salsa.cilantro.lime.crema.might as well have gone to taco bell.or Qdoba.as least they season the rice beans ect. Disappointed.

Fast service, great food. They do go a little crazy with the red onions in the guacamole though. The "welcome to Moes" is getting sadder, and sadder.

I dont know why they took away limes as an addition to meals, that used to be one of my favorite choices. The chips are almost always stale no matter what location I go to, I have to pick out the not stale ones

Managed to get me and my friends some light food poisoning eating here the other day. Normally good service and high quality ingredients however the chicken was cold and chewy. Seeing as that was the only shared ingredient I think we found the culprit. We all got sick that night with what felt like the worst knot in our stomachs, followed by rapid and relentless evacuation for the next six hours.

Employees were talking about EXTREMELY inappropriate things loud enough where I could hear them talking about it while I was eating. Chicken was chewy. Garbage everywhere and it wasnt even busy. This location has to be the worst one I've seen.

The food was good but the condition of the restaurant was disgusting. Apparently no one cam clean or restock the restrooms. Even after being told the ladies room does not have any toilet paper, 20 minutes later no one even stepped in to check or atleasrlt restock Mens toom was disgusting too. At least there was soap in dispenser to wash your hands.

We go to moes once a week and unfortunately, they always assume I am paying for my coworker. If I’m paying for someone, I will tell you. Never assume, it makes everyone uncomfortable. My coworker ended up paying for me. When I said something, she became defensive instead of apologizing.

Jefferson Rd location is horrible. There is multiple issues everytime I go. Including empty salsa bar. Missing items from order or the order being completely wrong despite me ordering online so all they have to do is read the receipt. Would give 0 stars if I was allowed.

I have came to this place a few times and while the food is always great and most of the staff is amazing there is one female with red hair that always has a horrible attitude to customers and her coworkers, cursing and talking about customers to there faces. The first few times it happened I ignored it and so did family members because everyone has there days. But she has acted this way multiple times that I have came in and she really ruins the experience for people.