Mona Lisas Ristorante, Syracuse NY

Horrible service. Food was horrible. I had fish that was spoiled and covered with a horrible seasoning. Had my husband smell it and he thought it was ok. It didn't taste good. I ended up sick. Husband had chicken Reggie's. Explained to the waitress wanted it MILD and it came out too spicy. When we explained this to the waitress she got upset and slapped our bill on the bar explaining she's too busy to deal with this because she's the only one working the whole restaurant. We asked to see the manager. The manager came out and told us we were just doing this because we didn't want to pay for our meals. We were floored! If anyone knows us, we eat out a lot in many wonderful places and are very generous tippers when deserved. I have also been a waitress for many years and never had I ever experienced such unprofessionalism from not only the waitress but the manager. Manager ended up taking $20 off our bill. That wasn't the point to begin with. We just wanted to explain to them that the food was not to our liking. They pushed it to that level. Never will return! There are many other nice places to enjoy our time out.

Came here for dinner about a month ago and the food and service was great! Just ordered catering for a work lunch and again great service and my co workers raved about the how good the food was. Thank you Lisa! And the cookies were a nice surprise and delicious! I think you will get some more business from my coworkers! We will definitely be back again!

One of these days I'm going to visit the restaurant in person but I've ordered from here via Grubhub twice so far. The food is excellent and so are the prices. You get quite a lot of food too so there's no way you'll go away hungry. This place has down home, honest-to-goodness food. When I get real mashed potatoes in my order, I know this place is a keeper!

I tried the pizza to go for the first time. A medium White Garlic and a medium Buffalo Chicken. Both were really good, a 9 out of 10. The blue cheese sauce in the Buffalo was a great touch (and taste)! I’ve had other food here before and have never been disappointed. The Meatball Riggies are tremendous! A little short staffed at times when I have been there but worth any wait. I like this place a lot!

Was very excited to come here and eat as my family and I decided to not cook this year. After dining here, we instantly regretted our decision. It’s $45 for the thanksgiving “buffet” that comes with a super small salad and a average sized dinner plate to load with food only once (extra plates cost money). And our server was not very attentive at all. With so many options, you have no choice but to stack your plate which sucks because everything is buried underneath. On top of that, the mac and cheese and prime rib was cold causing two of my family members to not eat their food because that’s mostly what they got. We were ready to leave and asked for some sort of compensation due to most of the food not being touched. We were offered 10% of our total bill of $180. After letting them know we put a deposit of $80 down, they fixed the check and instead decided to only give us 10% off of the $100 after the deposit, absurd. Not to mention, they ran out of the haddock and cheesecake (I specifically called prior to making the reservation asking if they would possibly run out of items or else we wouldn’t go. I was informed that they would not run out of anything.) Save your money and dine elsewhere.

This is the second time we ordered from this restaurant. The first time was pretty good. This time- not so good. I ordered the spaghetti w/ clam sauce and it was bad. It is one of my favorite dishes so I have sampled a lot!
This one is very peppery. The entire dish tasted of crushed pepper. The clams are canned. Very expensive dish for how it comes. It took over 50 min to get this take out order. Our email said it would be ready about 30 min prior to the time it was given to us so we sat for a bit.
My fiancés meal of gnocchi was very good! He picked the winner.
Besides the dinner and length of time
the order was missing one of our salads. We also got 2 slices of bread. Maybe this is all you get for takeout? Not a great experience compared to other places but some potential.

Went later in the evening. Server was very attentive, but the food was only so so. Ordered the meatball riggies, they were ok, nothing to write home about. Pricing is quite high in my opinion. Dining area is small and very noisy. Only 2 other tables seated, each with 2 people and we could clearly hear all conversation like we were sitting with them. Can't imagine noise levels when it's busy. All in all, not a terrible experience and I'll probably go again to see if anything is different.

1st time in a long time here. Really enjoyed the pizza and garlic knots. The Amaretto Sour and Makers Mark Manhattan were perfectly done and served by "Sambuka? "

We were in there on a Friday night not long ago. Place was busy but it looked like thew were only two people waiting tables. Greeter appeared to be either new, high or drunk.he cleaned off the table for us and brought glasses over, then 5 minutes later brought bread plates and silverware, and finally brought over menus. I ordered eggplant parmesan with spaghetti. They're supposed to be an Italian restaurant, but the spaghetti was so overcooked it wouldn't stay on the fork, it was practically mush. Eggplant was burned which made the sauce taste burned as well. I ate about 6 bites before giving up as it was just too disgusting to continue eating. Our waitress was running her tail off with a party of about 15 or 20 people, bringing over plates as the kitchen finished them, so some of the tables got part of their food while the rest of the people seated there had to watch the ones who did get food eat while they waited 10 minutes for their food to show up. When our waitress finally got a chance to check on us I told her about how bad my food was and she was very apologetic, said that a few other customers got inedible food too, and offered me a free dessert because of how bad the food was (my husband had almost finished his food so I declined having them make me anything else). They never took my meal off the bill but at that point I just wanted to leave so we didn't contest that. I've worked in restaurants as both a cook and a waitress for 27 years and know how the kitchen can get sometimes but a restaurant that is supposed to be more on the upscale side should never have sent that plate out, would have had more staff on hand on a busy Friday night, and an Italian restaurant should know how long to properly cook spaghetti and eggplant parm. 2 stars because the waitress did try to keep on top of things despite being overwhelmed, but minus 5 stars for the quality of the food. Probably won't go back.

Absolutely incredible experience here! Everything we ate was extremely delicious, so fresh, handmade and huge portions. Very kind and helpful staff. Wonderful, cozy atmosphere and not busy at all. Highly recommend!

The wait between courses was very long.
The service left much to be desired.
The food was good.
Th salad was very sad w/ only iceberg lettuce.

Absolutely worst food ever, chic wings just fried& raw garlic dumped on top.
Chic&bis nasty freezer burnt veggies called & they basically did not care to make it right. PLEASE DON’T WASTE YOUR $$

The salmon was inedible and the mixed veggies tasted like they were frozen and barely heated up. Response "a lady who works here says the salmon tastes fine". Will not be back.

Edit: that is incorrect, she did not say she would pick at it. It tasted so fishy that it was most likely a bad piece of salmon and it was not touched. It is not fair to have your wait staff address such an issue. Clearly a manager should've come to the table. On a side note, the table behind us was disgusted with their meal as well. In hindsight we should've took this as a warning, which is why I took the time to warn others.

We had a great dinner date tonight in the bar area with Sambuca, who was a delight. Fresh bread came first, we ordered the “Italian skewers” appetizer, side salads were cold and fresh, and our entrees were served hot, tasted fresh, and tasted homemade. Can’t wait to go back!

My wife and I live close by and finally ordered take out from here! The food was out of this world. Everything was fresh and the quality was top notch! This is the only Italian Restaurant in the area that makes homemade pasta that I’m aware of. They also make their dinner bread that is scrumptious! We will most definitely be going back.