Mount Sinai Doctors Brooklyn Heights

My primary care Dr. Beaubrun and her nurse Michael deserve 6 stars. The best of the best. They are too good for this location. Maybe the staff is getting Covid fatigued (WE ALL ARE) but today at every turn, this place was gross.and has taken a notable decline over the last 9 months. Rude symptom checker in the lobby, only one person at the desk upstairs (who does not look up as a line of patients - a few older who have trouble standing - continues to form.) But the worst was the lab experience. As someone mentioned long wait with no communication (despite it being completely empty when I finally got in) and a gag-reflex-worthy, dirty treatment room complete with blood and urine samples in abundance in plain sight and an open very full hazmat garbage. All that time waiting with no patients, you can't even shut the garbage or put samples in one of the other rooms? Very disrespectful of patients and bad representation of some wonderful doctors.

Doctors are great but I'm always disappointed with the wait for the lab work. I left after 45 min because nobody in the waiting area had been called at all and the receptionist couldn't give any indication of wait time.

This place is great! Made an appointment, spoke with a doctor, got a prescription filled, In 2 hours total time on a Sunday for $45, compared to half a day and $2000 the last time I needed weekend care.

No problems here. It was very easy to schedule an appointment. Little to no waiting time on the phone. Everyone in the office was super friendly and accommodating, unlike most medical offices. The doctor I saw was very sharp and professional. There was a little bit of wait time which should be expected, but for an annual physical, blood work, and a vaccine I was in and out under 2 hours.

I had lipid panel blood test and didn’t get a complete results. When I tried to get the answers, no one was responsible. I will never go to this Mt. SinaiBrooklyn Heights again. I would rather go to Queens facilities. My. Sinai keeps expand the branches with low quality facilities. I don’t even want to give a star!

I recently visited Mount Sinai Brooklyn Heights Radiology Department for an Ultrasound & Biopsy. Everyone, from Galina who made my appointment, Simone the Radiologist, Dr. Talati who performed the procedure to all the staff both upfront at Reception & back stage as it were, were all lovely people. Highly professional & made me feel comfortable at all times.

All the procedures were clearly explained to me & I am now well on the mend. A big thank you to all the staff at Mount Sinai Brooklyn Heights!

We've had a terrible experience at Mt Sinai OBGY and Dr Eddleman's ultrasound practice in particular. No complaints with the technicians / nurses but the back office is dreadful with no respect for patients' time.

So far we've been in twice:
1) the nuchal translucency test - my wife's 10am appointment was delayed for two and a half hours.
2) we had the early anatomy scan scheduled for last friday.on thursday they called to reschedule the appointment.we moved it to this wednesday.then on monday we were charged for a no-show for the friday appointment and were informed that the appointment hadn't been moved.they then rescheduled again for wednesday, but when we just went in for the appointment it turned out it was double booked again and we were unable to get the scan (the awesome lady doing the scans offered to do it during her lunch break to fit us in).

It's also incredibly hard to get through to somebody if they don't call yoou first. The number on the MyChart website takes you through to someone who apparently doesn't even know who Dr Eddleman is! Total fiasco!

Horrible bureaucracy. Have been seeing their pediatricians (who are great) since our doctor was at LICH and it never ceases to amaze me how challenging it is to make basic appointments and reach the doctor. If you’re willing to put up with it to ultimately have a good doctor then go for it, but if you want to do business with a functioning organization this is not for you.

I don’t know where to start, I’ve been out of work since July 30 2020. Due to my mom passing, day after my birthday. I needed FMLA form filled out and also involuntary disability form. Appointment was scheduled for August 17 to see Dr. Kimble, when I arrive at Brooklyn heights. I think I was there no longer than 20 mins. The appointment was so fast. I asked my doctor to please complete all forms. Low and be hold I had to call again, all forms were not filled out. I’ve been calling and calling and calling FMLA form is still not filled out. I just had another death in my family. My brother died August 22 2020. I am suffering from anxiety and depression because of my sudden lost. I was told to seek Psychiatrist help which I did my first appointment is September 2 2020, I have did everything asked of me to do. I don’t understand why these forms are not filled out properly and I always have to go through the run around. My job is in jeopardy because forms are not filled out properly and sent back at a timely manner. I really need to change mount Sinai because I’m not getting the help I need!

This place is so frustrating. In regular times, it's nearly impossible to make an appointment within a 5 week window so if anything is ever pressing, I just end up going to Urgent Care. Now during COVID, I called and was supposedly able to make a telemedicine visit for today. When I got online for the visit, they hadn't even entered it into the computer and had to reschedule. In my old city, I had a great relationship with my PCP and it really helped my medical care. I need to find a new PCP in Brooklyn.

I'm writing this review as I sit here in the waiting room watching EVERY SINGLE PERSON get called to see their doctor except me. My appointment was over an HOUR ago, and nobody acknowledged they were running late etc.to at least give me a heads up. Finally, I walked over to reception and asked about my appointment, which was an hour ago, and was told "we're running behind" - no apology, no nothing. NEVER COME HERE! I will not be back.

First time visiting the GYN. Doctor Leanne Pereira is the best very attentive and kind woman. She made me feel very comfortable.looking forward to any future visits with her.

I saw Dr. Matthew Lane and he was very efficient and professional. He is truly a Mount Sinai caliber style doctor. However, the rest of the staff here, from the front desk to the bloodwork area is like a romper room. How unfortunate. Dr. Lane and his patients deserve better.

Service seems to have gone downhill here since they opened. The doctors are great but the front office staff are getting more and more unprofessional every time I go. It really ruins the whole place because it feels like a clinic. ALSO THEY DONT ACCEPT GHI IN LAB - YOU MUST USE OUTSIDE LAB WHICH SUCKS.

Leaving the doctors aside, the level of service and care you get from the staff is on par with time warner cable.nice view though.

Great place for an annual gyn exam! Great midwives there who can see pregnant and non-pregnant patients. I waited less than 5 minutes. Nice support staff, super clean, comfy office.

Been a patient here for a few years. It seems every appointment is a problem. Must be agency staff because their customer service skills suck. Appointment center is ghetto. Eye doctor suck and thinks she is special. Who hired her? Never a manager or administrator on site to troubleshoot issues, I guess their on vacation too. Policy, money no good service.

I had surgery by Doctor Taylor, it was a success, the care by Dr. Taylor and his staffs performance was excellent. I will recommend anyone to visit this location, and I strongly recommend dr Taylor as a surgeon.

While they are relatively competent, you get the feeling that this is a corporate mill. You get decent care but it's not very personal. Also, they didn't spend a whole lot of time with me. Many of these hospitals have set up neighborhood centers without paying attention to the small personal details that make you feel that you not going through an assembly line.

Waiting times for a procedure goes beyond "much too long". Friendly but not well managed.