Mount Sinai Kravis Children's Hospital, New York NY

I brought my autistic daughter here because she was extremely under the weather. They has us waiting a while for someone to see/ acknowledge us. The woman behind the desk at the nurses station told me that my daughter (sick and all) had to wait because she wasn’t an “emergency “. They made me feel extremely small and unimportant. The one black nurse here had the worst attitude ever. I guess you have to be white to get proper service. I traveled far to come here because they said it was the best but I guess they’re the best to certain people. I’ve never felt so ignored in my life.

I will forever be grateful to the staff at picu and nicu.especially Michael from Picu and Gaddy from Nicu. They both had a special way of treating our son that we knew with out a doubt he was in good hands. Thank you! Thank you so much for taking such good care of our baby boy️

I'm so disappointed my son was scheduled for surgery today @2 but was instructed to come at 12 to register. At 1: 00 the anesthesia resident said my son needed clearance for surgery. I told the Dr his pediatrician will not consent. His appointment person said it's fine the urologist Dr can consent.so not only my son missed school today ;I asked for a school note and was denied.i was
told to wait for surgeon and he's in surgery. Are you kidding me. I left and will not be coming back if I could give a 0 I would staff so unprofessional! Now gotta find a new urologist. For his hernia and hydrocele.

In facilitating my speedy recovery, I just want to thank the entire staff for their dedication. I am highly impressed with the respect and dignity with which the medical staff treated me during my stay.

Great hospital for kids. Staffs are friendly and nice They gave my sister a lots of toys to play. Love it

The ICU on the third floor is pretty nice but overall the staff is the best part of this Hospital.

Was here for almost 2 weeks with my daughter in the PICU, staff and care was amazing. They took care of my needs, not just the patient's.
Dr called ahead and we went right through the emergency room. Dr Love was extremely attentive, would definitely recommend him and his team.

The Kravitz Children/mount Sinai have some, racist administrative staff members. For example, my son's room was switched from a double bed room to accommodate a Caucasian child and two of the child's family members. Then Toni Kavanagh. Peered my son with a black mother with an autistic child, that she could not control. The boy kept trying to go in my bag during admitting and take my childs food. That happened during our 3 hour wait to be placed in a room. Then i find out something was up once the receptionist asked about a T5 bed, it wasn't on the list. My son doesn't have any learning/Autistic disabilities. Toni decided to peer my son and I with them, because we resided in Far Rockaway and are black females, but we don't know each other I was trying to be nice about it without hurting the mothers feeling. But the ghetto words coming out of the patient mothers mouth was too much. Then her response of not a simple No but "Nope" The child was out of control Jumping around screaming. Then Toni comes out and tell me using hand fist gestures that there are no more room and none with window either. Me and the staff turned around and looked at the room my son was suppose to be in at the same time. There was an open space that they chose not to put a bed in near the door. How do you change a double room to a single room? And no, the child in the room that my son originally had was not under quarantine or anything.
Remember my child was listed under that room before hand. I would not have cared about the window just some peace and quiet.

Now not only did Toni and say that there were no more rooms we can be put into. I ask her if she could call my car service. She told me to call them on my cellular phone and she will speak with them. And walked down the hallway with my property (Cellular Phone). Then walked back and said let me get you off this floor and grabbed one of my black traveling cases and took it down to the first admitting room. Just brushing me off, Toni knows that she did wrong and tried to brush me off. Then she makes a weak comment to me about rescheduling to come back to the hospital. I told her I would have to speak with Dr. Wolf first.

Basicly she wanted the child placed in my son's room to have a private quiet environment and throw me in the room with please "excuse my expression" with the ghetto mother and the child she can't control. My son and I would be sleep deprived going through multiple seizures due to all the screaming and the child trying to steal from me. Right until this very hour I still believe his mother put him up to going in my bags. I have worked with many disabled children and adults. I have never experienced mess like that a day in my life. They were probably familiar with that particular mother and child. Don't set me up. They should have put them in a single room. But of course the Toni and some of the epilepsy section have their favorites. Mind you, on our trip home my child has a seizure in the cab. That is too much!

I don't believe patients should be paired due to their race or place of residence. I feel Toni's' abuse of authority weighed in because of the change of rooms. That whole thing was disgusting and I would not recommend a stay in that hospital if you don't meet their residential or skin requirements. Now Dr. Wolf is awesome but Toni's behaviour was horrible and I would not "wish" what she did to us on anyone. HORRIBLE!

I witnessed why the Mount Sinai hospital have that low rating they have in NYC. To make the story short because I don't have too much time to write the facts as well-written and factual as they were my experience was simply horrible with my special need step-son who was admitted for treatment of a disease, nothing serious or complicated but everybody there seemed to be lost or indiferent, negligent or lazy, including the doctor in charged Dr. Liu on the 5th floor. One thing that I remember hearing from one of the hospital's employee that joined the plot when I complained, was that the suctions, diaper changing and g-tube feeding are usually made by parents while a baby is admitted and conveyed to me to stop complaining. Maybe they were lazy that night or tired because after an uncomfortable discussion things were done and different faces stopped by apologizing, at least and a different doctor very professional took control of the situation. However, will never go back there anymore, never, hopefully.

The most incredible, dedicated, top ranking frontline providers caring for the Pediatric patients and their families at Kravis Children's!

Excellent staff. Every nurse and doctor whom I encountered was very helpful and they took great care of my daughter.