Mr. Fussy Contracting, Rochester NY

Had them do my roof this week and can’t say enough good things. Scott was great to plan with and Carlos was amazing on site running the crew. Everyone was great! There was a small issue (not their fault- defective roof vent) and Carlos and the guys were back the next day to take care of it (on a Saturday!). Definitely the best value and an overall great experience.

This is a repost of my review for Mr. Fussy.

TL;DR - Worst experience ever, look elsewhere for better quality, responsiveness, value, and respect.

Having worked in the real estate business for 20+ years, my experience with Fussy Contracting stands out as one of the worst experiences I've had, hands down. Some lowlights include:

1) Incredibly difficult to get in touch with. They're basically non-responsive by email or phone. If you have any questions, be ready to wait for at least 5-7 days for a non-helpful answer.

2) Unprofessional crew. Don't expect to see company van with their branding, like other roofing companies. Their motley crew also left nails, shingles, and even a hammer behind after the job.

3) Owner bills himself as "Problem Solver" and "building value for our clients. " Honestly, the shoddy work they did only created problems (hello, roof leaks and mold). And the superficial attempts he offered to provide only made those problems even worse.

4) Mr. Fussy/Fussy Contracting came in with the most competitive bid and a pretty friendly sales pitch up front. But after the contract is signed, everything (and I mean everything) went downhill from there. We got 4 estimates, and Fussy was at least 12% lower than everyone else. But, in the end, because we had to hire another contractor to undo and repair Fussy's shoddy work, we paid $4,500+ more than the most expensive bid we received initially.

If you're looking to have headaches, lose sleep, make multiple phone calls, send multiple emails, get frustrated, feel cheated, spend money on extra repairs, and experience the true meaning of regret, then go ahead and contact Fussy. But hey, if Fussy doesn't call you back, you should definitely consider yourself lucky.

0 out of 10 for Fussy. You'd be better served calling another roofing contractor in the area. Check Google, check the Better Business Bureau, check Facebook, check review sites.

Don't make the same mistake I did. Just don't. If I had the emotional energy to hire representation and hold the owner accountable, I would have.