Musso Plumbing & Heating, Inc, Williamsville NY

After Buffalo had sudden froze this winter (2022-2023), my family and I had noticed that our basement started to flood because the foundation had cracked. Our condo's management was able to repair, but had left a huge hole in our wall. After talking with Musso Plumbing and Heating, we were able to get a great price. Our technician, Trevor, had arrived fast and did a phenomenal job in repairing our drywall. Everything was taken care of in a timely manner and he came back for an extra day just to make sure everything was clean! I would highly recommend Trevor and the people at Musso Plumbing and Heating to everyone.

My old through the wall A/C went down at the end of last season and I called HEAP and i qualified for a new A/C.it was less than a week from the time of my call to when HEAP put me in contact with Musso Plumbing & Heating, Inc.

Someone from their office called to set up and appointment. The staff seemed so pleasant all the time I called. '

Appointment was set up from two days of my call!

Enter Kevin from Musso. Wow not only did he do a fantastic job he made sure it was installed and insulated property.

But even more than that, Kevin had such a great friendly personality. Thanks you guys from the start of my contact to the end FANTASTIC JOB!

I have use Musso Plumbing on several occasions. Service is always prompt, courteous, and professional. Recently they installed a sump pump and repaired pipes and connections. Sam did a great job

Technician came and despite showing him where our entry point is he said he’d have to come back because he couldn’t find it. We literally stood outside showing him. Charged us for wasting our time.

I had a plumbing emergency in my barn (February2023). I had no idea who to call, so I took a gamble and called Musso. A very short time later, Michael from Musso was there to help. While the actual fix was a bigger job, he came up with a temporary fix until I could schedule the job. The actual repair was completed in a short period of time and I couldn't be more pleased. Michael and his co- worker replaced the hydrant and it now works perfectly. I felt that the pricing was fair, and they could not have been any nicer to work with. Really great people, I highly recommend Michael and Musso. I know who I'll be calling for.any plumbing or heating needs- Musso!

I give Sam 10 Stars, very professional definitely knows plumbing, Great asset to this local business. Very happy with Sam’s service he was wonderful.

Sam and Sasha were terrific. This is the second time that Sam has performed work at my home and he did a great job just like the first time.

Jim, the technician they sent out did a great job of diagnosing the problem and getting my tankless hot water heater back to operational. The customer service was prompt and professional. I would highly recommend this company and will definitely give them my future business.

Sam is an awesome technician! He was extremely professional, provided a fair quote, and went above and beyond to install our new water heater. We also used Musso to install our sump pump a couple of years ago. Great experiences both times. Highly recommend them!

This was my first time using Musso Plumbing, and was by far one of the most amazing experiences I've had with any service provider. Every step of the experience from my first contact, to the estimate and then two service calls, was met with timeliness, professional expertise very reasonably priced. The service technician Sam was thorough, neat and extremely kind. He did not try to up sell additional items to the job thereby adding burden to the expense, In fact, they did quite the opposite, working with our circumstances as much as possible. I would not hesitate to use them again.

Started to replace an old cast iron sink and called Musso to finish as it was too heavy for me to lift out of the countertop. Sam did a great job, installed the sink and faucet and went to get new drain piping to install. Neat and clean and did a more thorough job than i would have. He was here for almost 3 hours including the trip to the store so i am sure the job is very professional. He took the time to point out a few issues with the countertop and cleaned up. The price is not cheap. I do think this company is high but, their work is prompt and efficient and have no complaints. I know that if i called other plumbers, I would not have had such quick service. Plus you can usually get same day or next day service which I suppose adds to the cost of the job.

Received an estimate from Musso, and will hire them to do the work in the near future. The plumber that came out was respectful, friendly, and was able to explain the process with ease.

They were extremely fast, friendly, professional, and AFFORDABLE! If I ever have another plumbing issue I’m calling them FIRST! I had one service quote me $200 just to show up at my door. I paid just over that for the entire service. Now, everything works perfectly again!

Had a burst pipe from outdoor spigot, with the back of the house encased in ice and had to shut the water main off late yesterday. Called Musso this morning who sent a tech, Sam, within an hour. After reading reviews and seeing Sam’s name mentioned/recommended several times, I was thrilled he was coming to do our job! Sam needed to go into our very shallow crawl space and diagnose the problem. He recommended solutions, took time to explain, and did a thorough job to permanently fix the problem. He was fantastic, definitely knows plumbing, really took the time to answer our questions and make sure we were 100% satisfied. Highly recommend Musso and, if you’re lucky enough, have Sam do your job!

Sam and his team are fantastic, Musso plumbing office are all very nice. Technician Sam installed a Navian tankless water heater, Whole house filtration system, also whole house water softener system and made sure I had a great sump pump setup with a water powered back up pump. They spent the last few days working hard, and kept me up to date on the work. Musso plumbing will always be my go to company. I highly recommend this local business and if you’re lucky enough to have SAM do the work.

When our boiler stopped working Musso said it would cost $10,000 to repair or $8,500 to replace the boiler. We should have walked away at that point but needed a quick fix for our tenants. After replacing the boiler the heating system did not work. Musso didn't know why and quoted nearly $15,000 more to test all the radiators. They ultimately walked away leaving us with a with a brand new boiler and a heating system that did not function for a single mother and 3 kids in the dead of winter.

Sam was great! He was very pleasant to work with and never left me questioning what was going on or what was covered in the work agreed on. I never had any surprise charges or anything like that.

He originally came out for a clog at a house we recently moved in to. The previous owner of the house made some of their own "upgrades" and after showing Sam these, we came up with a solid list of areas to fix/replace. Sam and Nate spent the day fixing all the terrible work the previous home owner did. After listing out the fixes and improvements to an out-of-state plumber in the family they said I was getting a great deal. I showed the final work to them and they said it all looked really solid.

Technician stated everything that could be done FOR THE PRICE was done. Repair could not be guaranteed because customer was not willing to pay for additional excavation and repairs. Technician was not careful when leaving the worksite as neighbors landscape was left with tire marks ion the lawn.

Michael came in and spoke with me. He looked over my hot water tank. He explained why I could not have a regular tank. He was very nice and professional. I would recommend your service to family and friends!

Very friendly and professional staff when I called. Sam (plumbing technician) is very knowledgeable, experienced, and professional. He explained everything in detail before the work began. I've been a Roto Rooter client for 13 years, but my first experience with Musso was so positive, I'll be calling them again! Highly recommend supporting this local business!