Muze Salon, New York NY

Hair trimmed by Artur some years ago now - he was great, is he still at the Chelsea salon? I’m coming over from Sydney very soon…. Susanna

This salon offers a range of luxurious treatments, from deep conditioning to hair masks. It's a pampering experience for your hair.

I had my hair styled for a special event at this salon, and it was a showstopper. I received compliments all night long.

My friend suggest me to come here, I just moved to nyc. It’s so hard to find a place do my hair good. The service is amazing and they totally understand what I want. After I showed them the pic, they did it for me, I really appreciate it. Definitely will come back!

The stylists at this salon are not only skilled but also great communicators. They listen to your needs and provide expert guidance.

I've been a client of this salon for 6 years and have spent thousands of dollars on services over those years. Today, after 6 years of using them, I experienced something that simply put is completely unacceptable in the service industry. At the end of a very unfriendly service by Axel, rushing through the hair color at top speed, he demonstratively told me that he has great news to share. When asked what that great news is, I was told by Axel that today is the last day he is servicing me because he feels very unappreciated. When I asked why that is so, he told me that I have missed by his account paying him some tips. He then proceeded to take out a notebook with handwritten accounting of what tips he feels he is missing, tallying up at the end the amount of tip he feels I owe him. I had to ask him how he came up with those numbers. He then felt obligated to give the already crazy situation more drama and rip out the piece of paper and hand it to me to keep for memory.

It was a wild, gross ride that showed Axel's lack of hospitality in the service industry. It is also a very bad reflection on the salon itself for having someone who represents their brand and with his action, ruins their reputation.

When you are in the service industry, there are a few hard and fast rules that apply: 1) the client is always right event when they are wrong or perceived to be wrong. 2) It takes a lot of energy and time to build a relationship and a split second to kill it. 3) every unhappy customer will touch at minimum another 20 potential clients (pre-internet numbers) and negative news spreads fast.

Today, Axel killed the 6 year relationship I had with the salon. And to think, that if he had true hospitality bones, he could have handled this situation delicately, preserving the paying client and getting what he felt was due to him via his tip by simply saying to the client at the time of occurrence " Hey, maybe you forgot or something happened with the Venmo transfer. " Client would appreciate it as a reminder and totally acceptable as we are all hurried and work crazed, and tip would always happen and service provider would always be made whole.

And most of all, Axel would have shown professionalism by leaving drama off the table. I would highly suggest that the salon owners gift Axel a great book of learning on hospitality because he needs a refresher on this very, very important topic. The book is called Unreasonable Hospitality. It is readily available on Amazon and would be a solid investment.

As for this paying client, she does not appreciate being badgered during service by salon employee out loud and in writing and by being "fired" for perceived owed tips. That is the complete opposite of hospitality.

I was totally scammed! Way over priced for a terrible service that just washed out in less than a week. Better off buying box dye and doing it yourself at home it’d be cheaper and look extremely better

Beautiful decor, cozy and welcoming environment, and outstanding staff. Can always count on them to do a great job

The space is gorgeous and the staff were you extremely polite. I highly recommend Travis Peck.

I spend so much money and my daughter had to dry her own hair and my wife they send her with her wet hair because they were too busy. Never coming there again. No one ever did that. No matter what. Don’t waste your money where they don’t treat
you right.

Krista has been my stylist for almost 8 years. She has a good taste and she can execute your order well. Go for her!

Best haircuts I’ve ever had in my life! Jola’s knows how to cut thick hair and make it come to life in a way I’ve never had done before!

I visited the salon today as a walk in for a simple gel manicure. I was greeted by Grace and Tina. Tina did an excellent job on my manicure and had great attention to detail. And more importantly they were both super friendly and warm personalities. They made me feel at home. I’ve been to many nail Salons and this one for sure is #1. I felt like I was visiting old friends not getting a nail service. I’m looking forward to going back.

Great salon and always calm and friendly - Axel is great for color and curly hair issues and I always enjoy my time there and am pleased with the results.

Will definitely come back next time and referral a couple of my girlfriends. The salon is clean, sanitary and the staffs are not only professional but also incredibly friendly. I’m so satisfied with my new short haircut.

I had the MOST incredible experience today at Muze. I came in for a simple haircut, basically just needing a trim and wanting some face framing layers. Tony spent a ton of time assessing my hair, moving it around and seeing how it behaves at rest and in motion. He suggested I take out some of the extra weight, and he was absolutely correct. He cut my hair with such precision and attention to detail, and the result is absolutely phenomenal, best haircut I've ever had. Tony is an artist! Highly recommend Muze and I will be back soon for a balayage:)