National MedTrans Network Inc., Ronkonkoma NY

Grateful for the rides but difficult. Drivers here in Las Vegas are often inpatient. Time is money I realize however the medical transport realizes and must advise the drivers.we are often elderly, slow, sometimes ill, and foggy. My phone suddenly died and I could not respond by phone. Rushed to the door.but driver already gone. I don't think he was here 3 minutes, Am having to replace the phone for it died yet again today, so i have no use of it for appointments next week. The wait time for an assistant who can respond is at times 25 minutes. The blasted virtual assistant - though I speak clearly, asks us to repeat and repeat and.then we are turned over to someone who truly can get the data. Hope they add to their staff and/or set up a better reservation system on line.