Neighborhood Self-Storage, Port Jervis NY

I needed a storage unit within 24 hours or less after I found myself in a situation which required me to move my entire apartment in three days. The problem was that it was Christmas Eve and most storage locations I called were closed for the holiday. Neighborhood Storage offered a contactless payment method online, which then sent a gate code to access the property and my rental unit which is behind said gate. The first time we went to unload a packed truck, our gate key didn't work. No one from the customer service could tell me why. They simply sent me a text with my gate code, which was the one I already had. No choice but to turn around and bring it all back home. It was pouring, so it all had to come back in the house too, as the truck wasn't covered. This was a huge setback. However, I contacted the manager listed on Facebook and thankfully she wrote back and gave me her personal gate key. I appreciated this so much I'd like to rate the place 5 stars, but a gate key not working after payment has been made is a pretty huge deal, so I took off 1 star. Ever since then, there hasn't been any issue and I was able to move out in time.

Vince and Debbi at Neighborhood Self Storage are wonderful and very helpful. I have entrusted my belongings to them for over two years and have had no problems. I would highly recommend them as a storage facility.