New Dimensions in Health Care, Amsterdam NY

Tracy Kuban is an excellent doctor and provider! Definitely taking care of myself and my health with her help ️ i couldn’t be more thankful for her as my doctor ‍️

Horrible customer service!
They never answer their phones.
Highly recommend not going here!

I waited 6 months for an appointment when I showed up they told me they could no longer accept new patients. Extremely unprofessional. They agreed to see me as an emergency but did absolutely nothing besides charge my insurance. DO NOT WASTE YOUR TIME WITH THIS OFFICE

My daughter recently had her best friend stay with us for the summer. She was in desperate need of dental care as her parents were not able to offer her the care she needed. Being a teenager she was very self conscious about her smile. Her dental needs were visible. New Dimensions understood her needs and the difficult situation she was in. Dr. Mori opened up her schedule to accommodate her in a very quick fashion. Dr. Mori was very compassionate about the situation. In one appointment Dr. Mori made the restorations needed along with a cleaning and a full checkup. I can not say enough about the kind and accommodating nature of the whole New Dimensions staff. Hats off to Dr. Mori for her compassion and skill. My daughter's friend was elated about her new smile. Thank you, thank you, thank you!

I had a filling Monday the 12th. Dr Hoppe did the filling. I found out that this was his first Day at New Dimensions. He and his Dental assistant, Toni worked like a team that had been together for years! Professional and Knowlegable. When I need dental work again it will be a pleasure to see them Both.

I have been taking my daughter there since she was 2. They are amazing people. Always pleasant & kind!

I was turned away by the lady at the front desk.since they are not accepting any new patients after being referred to them by a dr. Also ask anyone every time you call.everyday for a week for hours the lines always busy. Last time I was there years ago they did minimal cleaning

Dr. Mori, Toni and Sherri are absolutely fantastic! I always have a great time. They make you feel like part of their family. I really enjoy my visits here. For the first time in my life, I enjoy going to a dentist office! Thank you so much for making my dentistry so much fun! Keep up the Great work!

I am not very happy that it is said with new dimension, 2 days ago I called for Dr. Tracy to see my son who was sick and I called and they took information from me about the symptoms and the secretary told me that she would call me to bring him when Dr. Tracy told him to bring him and it is still time that I have not received a call so that they at least ask how my son is doing, because I have decided to change DR for the reason that they do not want to see sick patients in their office now I wonder what kind of doctor is that? I never thought they were like that, I changed my doctor because I like the way Tracy is but I see that I was wrong and it is very unfortunate, I am very sorry little by little she will lose her patients

Dr Tracy is our family's care physician, and she's such a great lady along with her staff they always get the job done whatever my families needs may be.especially when it comes to my daughter Isabella that has lots of special needs and that needs a special DR in her life we are truly blessed to have such a great DR to turn to when we're in need of health care. Thanks for a job well done, our family cannot be more happy and at peace with the services that we receive at New dimensions in healthcare with Dr Tracy thanks so much

My son has been going to New Dimensions for quite some time. He is always treated well and loves all of the staff, they are so friendly and helpful. He never gives me a difficult time about going. So thankful that they take such good care of him!

Is a good place but scheduling sucks if u need to reschedule is a 3 to 4 month of waiting by the time i need a filling done (fix cavities) i need another cleaning and i never get the work done then you go and they ask u, why u waited so long to fix the problem? Well the answer is the way the facility schedule the appointments and the employees in the desk “ yes, if we have and opening we reach out to u” the only time u can go quick is if ur in pain! Then u are a priority. Like i said is not a bad place I love the staff there but the way the schedule is set up is horrible.

I started bringing my special needs son here (after at least 7other dentist in the past) right in the middle of this Covid so I was nervous overall now to add new people and mask over an hour drive etc
all I have to say is they are amazing! Sherri took the extra step to make my son Alize feel comfortable in every way. So when his next appointment came up he couldn’t wait to go and it went even better than the first time Sherri remembered him and gave him the same wonderful treatment she truly is amazing with my son I can’t thank her enough
This will be our forever dentist so ty so much?

By far my favorite place I have ever been! And that’s 30 years in the making! They make me feel so safe and like an old friend! A girl who’s been truly petrified of the dentist and now I can breathe easy again! Thank goodness! So blessed to have found this crew? THANK YOU FOR HELPING ME SMILE!

Staff is very caring and attentive to your needs and concerns and Dr. Kuban is awesome always checks in and follows up haven't had that type attention and care for that I'm very grateful to have her as my doctor

I always have a awesome experience when I go. The ladies are just so sweet and professional. They explain step by step what that are going to do. I would highly highly recommend New Demensions.

Don’t ever use this dentistry, terrible service from the people answering the phones, I had two dental appointments setup with them and they call me last minute the day of to tell me that the dentist isn’t in and the appointment is canceled, ask for a referral to go get some other dental work done and good luck with that you’ll have to call and hound them to get anything because they will not get back to you. Called me the day before a dentist appointment to confirm it I told them I would be there so long as the dentist is, they assured me the dentist would be there…. Not to my surprise they call me the next day, the day of my appointment to tell me the dentist isn’t there.how lovely, been waiting months for these people and still no work has been done DO NOT RECOMMEND