New World Chinese Restaurant, Yonkers NY

I have been looking for a good Chinese food spot for a while now and haven't found one yet. The rice was mushy but ok the meat wasn't pork but fat. The chicken wings wasn't good the only thing was good was the spare rib tips.
I guess I won't be eating Chinese food any time soon.

Will never order from this restaurant again until the owner fires the old rude woman answering the phones — and the drivers come to my door. I’m done. The old lady didn’t include my large wonton soup, then hassled me to pay for it again, then cursed me out on the phone. When she said “f**k you, ” I hung up in her face. Took 40+ minutes for that to arrive. I have a broken leg and can’t deal with the stress.

Update: December 25,2021

I figured let me give this restaurant one more chance. This is frankly the best Chinese food in the area, even though a little overpriced for small things, though I understand — it’s business.

Spoke with one of the owners today on Christmas. After chatting with Yumi and explaining my concerns, issues and factors in leaving my review: we had a productive conversation. Notes like: Drivers better assessing which building they walk food up to; the primary woman running the restaurant could work on her manners; and that if an Uber order or not — that the restaurant still represent their business to the customer the same. It shouldn’t always be about the money.

Can’t give 5 stars just yet as I can tell there are some strong beliefs in how they feel that business should be conducted. Some beliefs I don’t agree with, and likely most of the grievances I have won’t change — but her giving me 40 minutes of her time was very nice nonetheless. I hope drivers start delivering-to-door for homes that aren’t high risk for violence or anything like that. If Uber drivers can do it — they can do it. I also hope they remind the customer of free items over a dollar value promoted on the menu. Many times I lost that extra because I didn’t know.

Update: November 30,2021

The woman working is VERY rude, still. She gave my Uber eats order to a driver that then left the restaurant with my food, and cancelled the order. He essentially stole the food. I have been waiting over an hour and upon asking her to honor the price I paid with Uber after HER poor management of the delivery — she tried to charge me $6 more than Uber (almost $30).

I’m never going to order from here again because frankly, they are unprofessional and rude, and lack customer care.

Update: July 2,2020.

Now waiting an hour and a half for delivery when the restaurant is one mile away. This was 5 stars. I downgraded it to a 2 stars because the lady on the phone is rude and the place is too expensive. They don’t have all items on the menu. The woman taking orders charges for every little thing and their delivery guy doesn’t want to come up to our door. I have poor reception where I live, they don’t ring the door bell, and use COVID as an excuse not to come up. Then talk over me on the phone when expressing the issue. New York opened a week ago. They should deliver to door LIKE ALL other restaurants. Uber Eats does it and you wear a mask.

They cook their food consistently every time, extremely nice phone etiquette and delivery is usually always under 30 minutes (I’m about 1.5 miles away). Flavor and seasoning is always consistent, never got sick.

I’ve lived all over NYC and the NYC suburbs. A lot of Chinese restaurants (American Style) have changed their cooking methodology due to various health complaints which are systemically known in New York. Thus, many of these mom and pop restaurants generally overcook to avoid bacterial contamination. This place seems to have figured out that balancing effect of cooking to texture/flavor and cleanliness.

They’re five stars for phone etiquette, flavor and delivery speed. I would say their prices are essentially consistent with other versions of this same style restaurant, but about 10% higher or more AND as of recent (06/28/20) they are not walking up to the apartment — which sort of defeats the purpose of delivery — but understood, nonetheless as COVID is rampant and business’ owner’s drivers are overwhelmed by orders.

I’m satisfied. A lot of really bad restaurants that server American style Chinese and they don’t compare to New World.

4/18/22 —If I could give zero stars I would. I placed my order at 6: 27pm to arrive at 7: 15pm as my children are in bed by 8pm. I called the restaurant at 7: 20pm when my food did not arrive as stated, the rude Asian or Chinese woman told me it would be there in 10 minutes and hung up on me. At 7: 40pm I called the restaurant AGAIN and the same lady answered. I advised her it has now been 20 minutes since I spoke with her and over 1 hour since the order was placed and my children’s food have still not arrived. She stated she would call the driver and hung up on me again. At 7: 52pm the driver called me stating he was outside. As I knew it would be, their food was cold and fries were soggy- I ended up throwing everything back in the air fryer to reheat. NEVER EVER AGAIN! The most annoying part about all of this was the fact that I only lived down the street on South Broadway.

Everything I call for delivery she is very rude and slightly disrespectful.please gather your attitude miss I'm a loyal customer, but if you keep being rude I'm done

Great spot to pick up food. Different cooks depending on the day of the week so the food varies but they actually put veggies in their rice unlike the square. Wish they would make their general tso chicken spicy, they just chuckle when I say I want it spicy.

Drove back to Yonkers from a night out at the opera in NYC. It was around 1130PM, and I ordered some spicy dishes of chicken and shrimp. I picked up the order right before closing, and brought it home. Delicious! Crispy and tasty!

The food here used to be great but recently, around 4months ago their quality went down drastically. I don’t know what’s going on with this restaurant but their quality has gone down, and they’re not cheap. I will no longer buy from them. I ordered a broccoli with chicken and the broccoli tasted like it was rotten or way past it’s prime. Awful.

Absolutely do NOT recommend. *Especially do not order online* I usually order from Family Kitchen (the best) but they are closed on Tuesday so I decided to give this place a shot.
I ordered sesame shrimp with fried rice (I’m a pescatarian) for myself, my friend ordered orange chicken with fried rice and we ordered cream cheese wontons to share.
We received sesame chicken with fried rice, orange chicken with white rice, and wontons with meat.
When I called to let them know the order was incorrect they were only concerned with the apparent mistake I had made in which wontons I ordered …?
I eventually called back and stated I would like a refund, because I could not eat any of it, and my friend let me know that the orange chicken was not good at all nor were the meat wontons, so we ended up throwing it all out.
I was informed that because I ordered online, they were unable to refund because the credit card company they use said no. I am going to call my card company and see what I can do.
I will say they did try to give me a store credit of $20 (my order was $35 after tip) and I declined because I do not intend on ordering from here again.

They serve boot leg fried rice.it was plain yellow to rice with no onions no meat no bean sprouts and no soy sauce.worst fried rice I have eaten

I usually order from them and everything is fine. But I guess they were rushing and gave me something different. I know she heard my order because the receipt says “chicken and broccoli. ” But when I went home, I opened my order to only see “shrimp and broccoli. ” Very disappointing especially because I am hungry and I don’t eat shrimp.

Update: They we’re very kind about the switch of the food and I am giving them four stars instead of 3.:) I Would give 5 but you lied and said I ate the food. I’m allergic to shrimp. I actually threw the food in the trash and some spilled out. When I called the next day you wanted me to bring it in. So I took it out the trash and tried to make it look as nice and neat for you to see I did not In Fact eat any.

Horrible! From the no sauce on food at all to no damn fortune cookies! Oh and the container of rice they call soup! Never again

The food quality here is amazing and always comes in huge portions. This has become my go to take out place and I definitely recommend this restaurant for fast service and good quality food.

I don't know where to start so my mother went yesterday and ordered two orders of half a chicken one with pork fried rice one with vegetable rice we both got food poisoning and I'm still sick the chicken look like it was sat out all day and refried about 20 times I will not be going back here ever again

Just got 2 chicken wings french fries orders and 2 shrimp rolls orders the best Chinese food restaurants in all of south yonkers

So happy they are back to business, miss chinese food a lot while my family love their food