New York LaGuardia Airport Marriott, Queens NY

HVAC systems in rooms are too small. Rooms always too warm for me. Cannot cool them down. I have to stay here for work.

Pretty good place.
Friendly staff.
Very professional.
Accessible to all transit.

Super convenient to LaGuardia airport it’s a shuttle ride that takes about three minutes to get here. The shuttle runs every 15 minutes to and from the airport which is awesomely convenient. The restaurant has a nice selection of entrées and a very small beer menu but is adequate. The room is very clean and well appointed.

The stuffs were very polite and friendly. Our program was supposed to end at 11.30pm but as they saw we needed some extra time to finish our program they gave us almost an hour extra. Very thankful for that.

I have been staying here for A month for work now, the longer I stay the worst it has gotten. I have used the laundry service thorough the hotel the whole time. Everytime I use them, they loose something and the hotel won't make it right. I have also had several other small problems as well, I have asked to speak to the manager, who will never contact me. When I made A complaint with corporate Marriott, I was told this is A franchise, and they did not hold them to there same standards.

Nice place but front desk staff wasn’t great. There was a miscommunication between my dad and his hotel regarding how we went about booking the rooms. Once the Marriot hotel staff explained everything to us we understood, but they made it seem like I was trying to scam them, or didn’t have sufficient funds to pay for the place. I was not given any options or mentioned how to go about payments until they charged my card already. I was buying water and my card was not working and I was trying to tell them that my card has issues with swiping and that you may have to do it manually. The staff member said she doesn’t think that’s the issue but she will try and my card went through. They made It seem like I was untrustworthy or something. Some of the staff were nice but wish all of them were a bit more welcoming rather than making me feel impotent. The Customer service experience could have been better.

Hotel is beautiful. But sadly the people and staff are not. Receptionists and other workers were simply present but the manager I believe was an absolute rude and mean guy. Horrible service from his part. No clue what I did to deserve such disgusting behavior. He followed me around the entire building and I felt discriminated against. He treated me as if I wasn’t even human. I will not be going to any Marriott location ever again in my life if this is the standard. You guys need to do better.

Front desk staff and bartender are surprisingly nice. Thank you for having me while I missed my connecting flight due to Delta airlines delay.

The initial reception at the front desk was a bit abrupt as off-putting however, the hostess became more friendly and helpful as we went forward in the check-in process. There were several other issues: wi-fi is free in the lobby but not the guest rooms; there was no complimentary breakfast (although it had been advertised) ; low heat problem in the room; non-working refrigerator. The maintenance staff were very attentive and worked to resolve the issues quickly. The room was clean, attractive and beds were comfortable. The Lounge areas were comfortable and conducive to socializing. The food was aceptable.

This airport is so impressive! It was very clean, had so many food options, and the features were stunning.

Zadonna young needs to be fired. Very rude, and out of character. Never have I ever been excused of fraud. We tried to simply check in the hotel and immediately was excused if fraud and she refused to let us check in. We tried asking please tell us why we are being excused if fraud and she refused. I admit I got a little upset and shouldn’t have went back and fourth with her after the fact of accusing us, but that day was a very stressful day for both my girlfriend and I and we simply needed a place to stay for the weekend and she made it difficult by continuously integrating us. I WILL NEVER STEP FOOT IN THAT HOTEL!

@Marriott Requested our room to be cleaned. Blood on sheets! Yes that was the way room was prepared. Also never got room serviced after two requests! Arrived to room with trash and bed not made. Waited 40 minutes to be presented with sheets to change myself!

A great place to drop your car. Very safe and convenient self parking. The airport shuttle is also very clean and driver very courteous. Will always use this parking.

Good hotel near LGA. About 20 minutes Uber ride to Manhattan. No train or subway station nearby but public bus across the street will take you to train station in about 15-20 minutes.

We checked in really late and there was the receptionist named Erika she was really really rude and we always stay in Marriott and are IHG members and have never dealt with someone being so rude. Very unhappy with the service. There is no bellman or anything. Even though they advertise as a full service hotel lol terrible service terrible employees. But room was great and clean.

Nice clean hotel. Breakfast restaurant needs some help. Operationally they were a mess and had to buy several guests breakfast as orders were mixed up and taking forever.