New York Sports Club

I was encouraged to share the frustration with the current situation here as well. Here it is;

Since 2020 they never replaced the towels while actively charging members for it. They did replace about 20 different employees tho.
The sauna is dirty, and hasn't been working properly for a week.
A lot of excuses from the staff on the floor, which is understandable since they are not in charge of the management or the budget.
If i didn't live close, this gym would be the last option!
FIX THE BROKEN THINGS, CLEAN THE DIRTY STUFF! You are abusing memberships and not providing the services from the contract!

This use to be a great gym. After the pandemic, and new management, they changed the hours to open later, they no longer provide towels, and they removed and never replaced their cardio machines. They have about 10 treadmills but 4 only truly work at running speeds. The rest will jerk as you run, which is seriously dangerous. They got rid of the elliptical machines that simulate running, and their are only 5 elliptical machines in the entire gym. The new management seems to be focused on free weights because that’s the only investment I’ve seen. Lastly, they no longer have sanitation wipes. Instead they make you spray a paper towel to wipe down the machines. Please go somewhere else if you can. The best thing about this gym is the location, but I’d rather add more time to my morning if it means a better place to workout.

Bathrooms smell horrible, very little maintenance. One of the machines wasn’t working and staff told me to call customer service about it.

The one on West 145 street is really in serious degradation. The steam room that I thought was their only competitive advantage compared to Blink or Planet Fitness, never works. It's always broken.

Not worth the money.
The staff doesn't take the time to rack the weights in numerical order, so you spend half your workout searching for matching weights.

It's dirty. Benches are run down. Exercise mats are splitting and hard to find. The treadmills are old and uncalibrated, so they slow down or stall when you run. Theres not enough equipment. Usually only one of everything on the second floor.
The locker room is dirty and lockers are old.

Do not come here.

I am very disappointed, I am a woman who trains and I wanted to find a gym in NY, the only thing they had were machines to do chest, back and shoulders, nothing for legs. They only had the Hip trust machine that was quite worn out. I find it very sad that being in the 21st century there is no inclusion for women, apart from that men should also train legs. The only thing there was were Zumba classes for older women.

One of the worst NYSC clubs you can go to. The management reflects the neighborhood around it. They have not once of people skills and could care less of professionalism. Most the equipment is ether out of date or simply broken and they could care less. I wish real gym would take Harlem seriously and open a real gym here, but until then we have disgusting NYSC on 145st

There are no machines and the menbreaia just for this gym costs 50 dollars and it doesn't have machines, it's worse, horrible and ugly, it's better
Planet fitnest or the bling gym or else the ginacio del parque which is on 145th and riverside and they are cheaper than this gym, it does not serve the NYSC

Recently, management at NYSC implemented a series of highly-publicized renovations. However, the end result left much to be desired. These changes appear to prioritize private trainers and their clients over regular members. About two-thirds of the existing, functional equipment was removed, and black carpets for CrossFit enthusiasts were installed instead, with the rest of the equipment being cramped in the smallest possible amount of space.

Another disappointing aspect is the reduced accessibility of the studio, which is now closed for most of the day. Management cited disorganization as the reason, but they could have hired staff to maintain order or held members accountable instead.

Compared to other gym franchise's locations, which offer a wider array of equipment at a lower cost, this NYSC has become less appealing. These changes have made it difficult to complete a workout without waiting for machines at any time of the day.

Yet another disappointment by NYSC

I went there first time today. I like it over there and comfortable. It's next to starbucks and subway station

I used to love this gym but they have since removed a ton of the equipment. It’s now very frustrating to go to the gym because you have to wait to use everything since there are so few options. The upstairs is crowded because people are trying to use what few machines there are and downstairs is empty save for people using the weights. This has turned into a cross fit gym and that is so selfish to assume all members want to train that way. Annoying.

Update: the gym is getting worse. They’ve now locked the studios and only allow customers to use it during certain times, so if you go to the gym after 4 pm and you want to use the studio forget it. The place has become a waste of my money. They keep saying they will replace machines but that has not happened. The bathrooms are absolutely disgusting.

It can be frustrating when the gym doesn't have the equipment or programs that you need to reach your goals. If you're experiencing this frustration, you're not alone. Many people have complaints about their gym, including a lack of equipment, a lack of leadership, too much focus on powerlifting, and a disregard for customer opinion.

One of the most common complaints is that the gym doesn't have enough equipment. They removed a bunch of machines for legs and upper body and never replaced them. This can be especially frustrating if you're trying to do a specific exercise or follow a certain program. When you don't have access to the right equipment, it can make it difficult to achieve your fitness goals.

Some gyms also have a focus on powerlifting, which can be great if that's what you're interested in. However, if you prefer to use machines or do other types of exercises, it can be frustrating to feel like you're being left out. Specially when the gym is too focused on powerlifting like this one.

Finally, some gyms simply don't care about customer opinion. They may not have a suggestion box or feedback system, or they may not respond to customer complaints. If you find yourself in this situation, it may be time to consider switching gyms. A gym that doesn't value its customers is unlikely to provide the support and equipment you need to achieve your fitness goals.

This place needs a lot of work. I just joined but all the machines are really old. They barely have any machines. No hot water for showers and locker room and bathrooms really dirty. It’s the nearest gym to me which is the reason I signed up. But I’m really disappointed that we are paying more than what we’re getting in return. Needs a lot of improvement

It's a great location, but unfortunately poor customer service. Had the worse experience with management. Need people with a higher level of training or manners to deal with situations. So sad people think we're all the same.

The cardio machines were all moved to one corner on the second floor. It’s very sweaty and smelly now in that one corner. The new layout looks good but not well thought out.

I used to enjoy going to this gym but I HATE the new layout. They made the bottom floor pretty much for weightlifting and personal training and moved all the machines upstairs. Plus they REMOVED some of the machines. They used to have duplicates of some machines but I guess they got rid of them so they could fit everything upstairs. So now the top floor is ALWAYS sooo crowded and the machines are always in use while the bottom floor is pretty much always empty. Whose idea was this? HORRIBLE!

I’ve caught the front desk people lying to me a bunch of times.

I was a member at the location at 125th and loved it. I moved so I wanted to transfer here. When I inquired about it the people said I had to cancel and pay the fees again. I went back to 125th and they clarified that you don’t in fact need to do that and they could do it. If it wasn’t for the staff at the 125th location I would have lost a bunch of money on cancelling and sign up fees.

I hate this gym so much I only lasted a month before wanting to switch back to 125th because I’d rather walk 20 blocks than deal with this gym. Once again, they told me that I can’t transfer and have to pay the fees. They also told me 125th was temporarily closed down and when I called and asked they said that’s not true.

To anyone reading this, I prefer the 125th location much better and regret ever having to deal with this location.

To the management: What is going on here? You've started renovations, supposedly to upgrade the club, and yet it is routinely without the simplest supplies like paper towels or wipes to clean equipment. This has been true all through the worst flu season we've seen in years on top of oh just a little thing called a PANDEMIC. There are no paper towels in the bathrooms, folks. No tissues. Broken machines. Weights everywhere. Towel service was stopped with covid and never restored. Is it a coincidence that this club-one of the only gyms in this area of Harlem-gets so little love and, apparently, budget? DO BETTER or you will lose more and more members, no matter how many "renovations" you undertake.

I have nothing but great things to say about my past trainers - those are my guys and I loved my experience with 'em. But this club simply cannot be helped and may need to just close.

Up until I stopped going, it was a wildly infuriating experience. I would leave in a stress-filled rage because imagine piling on weight through the pandemic, finally finding the motivation to get it off but you go to a gym, spend thousands on PT and membership and be met with broken machines, spray bottles and paper towels to wipe down the machines down, broken equipment, no paper towels in the restrooms, etc. It was so demoralizing.

I was fine to just leave and make peace with the experience and I would not have written this review if not for a random charge for membership despite asking numerous times to have my membership canceled. I literally live in NJ now and have no use for the club in general and even if I lived next door I would not patron.

I do not play about my money, they've done this numerous times and on principle, I will now work with my bank to block them as a merchant. Would encourage anyone else to do the same.