New York Urology Specialists

This establishment is extremely unorganized. I scheduled an appointment yesterday for five in the evening. I received an email from an ANAIS at 10 requesting my insurance for verification which I expected. I emailed her around 3: 30pm because I wanted to verify that my insurance was in par. Since I did not have a clear response, by my appointment time, I did not attend it. I finally get my response at 6 PM an hour after my appointment was scheduled. With the young lady given me incorrect information which I had to correct her about. I simply responded. Thank you for the clarification but I won’t be interested in an appointment. Why is the same establishment and the same young lady emailing me at seven in the morning About making an appointment? They really need to get organized and stop wasting patient time.

UPDATE** Anais deserves an apology. She was the staff member that responded to my question that a MELISSA never bothered to follow up with on.

When you become a patient of Dr.
Alex Shteynshlyuger you become family. His total focus is your health and well being at minimal cost to the patient. He is not out to sell you anything that is not needed to maintain your optimal urological health. The professionalism and friendliness of the whole team is outstanding. I’ve been going with them for a complicated process. Every visit is like visiting friends. I couldn’t be happier with the results. I have been beyond pleased with the excellent care I have received with Dr. Alex Shteynshlyuger.and his team, they are kind and gentle and have taken years of urinary pain fears away. This is a doctor with integrity, professionalism and ability beyond belief. I recommend this group whole heartedly.

Over 3 hours of waiting in the waiting area, and then about another hour in the office. He called in someone whose appointment was after mine and came in after me, before me. He had what I perceived to be a nasty attitude. I told him about my previous labs and he said "Those mean nothing to me", and that he didn't have them. Then I told him that I sent them in. Apparently he or the assistants made a mistake and he didn't review them. For the price I paid and the time I waited, how could you have not reviewed my lab work ahead of time, let alone getting an attitude with me on top of it? Anyway, I wouldn't recommend.

Ridiculous amount of money for a quick consultation, as others on here already stated they are very scammy, even for NYC, outrageous fees to cancel and over 3 hour wait times if they’ve already trapped you.

My husband Flavio and I are extremely grateful to have found New York Urology Specialists and are very pleased with Dr. Alex Shteynshlyuger. We are from Connecticut, but it was so worth it to travel to New York City for the procedure and post visit.

The clinic is in the heart of the city and surrounded by good restaurants and walking distance from the Grand Central Terminal; we even walked to the MoMA before taking the train back home, which is incredibly convenient.

Everything went well and they were diligent in calling us to schedule the follow up appointments for my husband; we were very pleased to have those (one in person, and the other one via FaceTime.

Dr. Shteynshlyuger did an excellent job and we highly recommend him and his clinic.

Thank you New York Urology Specialists!

Gratefully,
Rosie Smallshaw
&
Flavio Sarmiento

Horrible wait times, terrible staff.visited atleast 3 times with wait times well over an hour, only to be seen for 5-10 minutes.doctor does not provide reasoning and patient education for why certain medications were prescribed other than saying “i prescribed x medication because i recommend it”.

shortly after the this review, the practice discontinued care due to this review.

None Service - Dirty facilities - Employees watching their novelas while they are “working”.

Must be another Urologist in New York City

I would give less if possible. I'm an RN and wouldn't send my dog here.
Pre-visit- an avalanche of emails texts and robocalls the moment they had my contact info.
Visit-The first time I visited here I waited for 2 hours before giving up and leaving. My appt was at noon, was still waiting at 2: 00. I had hoped that the provider was worth the wait. When I finally saw him- ZERO bedside manner, zero empathy, cut me off numerous times when i did not provide a yes/no answer. Even if the provider was in my insurance network I would never use him again. Perhaps he's an amazing urologist, but my experiences with the business have completely turned me off.

After seeing countless doctors on Long Island who refused to properly treat a urological infection, Dr. Shteynshlyuger finally saved me after a year-long battle with very severe symptoms. He was the first doctor who didn’t dismiss me or misdiagnosis me. He understood my symptoms and took the time to listen during our telehealth visits. He was professional, pleasant, and knowledgeable. He gave me the proper treatment, and to be honest, I feel like he gave me my life back. Thank you SO much! Top notch doctor!

Really bad! They do standard treatment as any regular Dr would.
Don't waste your time.
What is sad the web site tells you they are different.
They wanted $360 for consoltation and I asked if after the consultation they did the standard protocol as other Dr's would I get my money back? They said no.
Its a scam you can go to any urologist and get the same treatment.
There website tells you a different story.

Good luck