NICENT GLOBAL LOGISTICS 尼森環球物流｜美國搬家回國 ｜ 美國集運代運, Queens NY

Terrible customer service. Absolutely no compassion and respect for the customer. It really shows that they only care about $ and profits. Save yourself the time and hassle and find another shipper

It's very convenient to move back to the country, and the specialists are very attentive in answering questions. Highly recommended!

The specialist responded to emails quickly and immediately gave a thumbs up to the delivery form after filling out the form!

The webpage is really difficult to use and super slow.
When you click on a link, you have to wait a few seconds for it to start spinning, and then you have to wait a few more seconds.
It takes a long time to arrive in the warehouse. It shows that the package has been signed for, but it has to wait several days before it is notified of the arrival. There is no photo of the appearance of the package when it is placed in the warehouse.
Customer service is super slow to respond. If I send an email in the morning, I will not reply until after 10pm.
The shipping price is not cheaper. It’s almost the same as buying from X, but the usage and customer service are much different.
In addition to the shipping fee, the handling fee charged for returning goods is high, and there are also two package handling fees and return fees. There are many items.
When trying to charge back a credit card, there will be various excuses saying that the charge cannot be cancelled, and they are unwilling to help with the process. They will only reply "I'm not sure why the problem can't be solved. "
Finally, I asked the Taiwanese credit card bank to help handle the refund of the disputed amount. It took more than a month to refund the money. You insist on wasting other people's time and energy on your rotten company that does not pay its responsibility.
Apart from professional support, you really can’t think of any other reason for saying it’s a good idea to use cheap tweets?
You can immediately see how many very detailed recommendation articles there are. This is a really thoughtful container shipping company.
The shipping fee of 10,000 yuan is only dozens of yuan cheaper than others. It’s easy to say it’s cheap, so I recommend it to everyone?
Moreover, the shipping cost is calculated in US dollars. Now the shipping cost is extremely expensive.
If you swipe your card, you will be charged extra foreign transaction fees.
After using it once, you won’t want to use it again.
No wonder there are so many negative comments and likes

The overall moving experience was very good! The early communication with the customer service was smooth and they answered my questions very patiently. Although it took a few days to clear customs with express delivery, it went smoothly in the end. FedEx delivered it the same day.

The experience is good, the price is reasonable, the communication is smooth and timely, and the delivery and receipt are also smooth.

Applying for an account is very fast and convenient. Although the entire shipping process has not been completed yet, the experience so far is very good!

The specialist's email reply is very fast, and you will receive a reply within an hour. After filling in the form, the waybill will be issued immediately. It is recommended to those who want to save time or are not familiar with air freight!

Ok, I found a lot of problems after using it
1. The platform is very difficult to use. You can only type the product name first and then paste it. Entering text directly will result in typing one word and two or three identical words, which is very difficult to control.
2. If the item is missing when the package is to be collected, there is no way to add it from the system.
3. It is impossible to enter the tracking code of the package first. You must wait until the item arrives in the warehouse before entering it and then confirming whether the item has arrived. So much so that you have to create an additional file to record these. Otherwise, if the quantity is large, your goods may not be found and become a ghost package.
In the end, they will not disclose and inform in advance of any situation in their family on the platform or the only Facebook where they can see the information~
Also not the logistics that just started and never improved anything
Seriously go to Google to search for related content, and you will find that almost all five stars are exchanged for money, and there are also a bunch of professional accompanying articles exchanged for money~