Nissan of Yorktown Heights Service Center

Folks, the service people are really great. Not from here and was in a bad/weird way with a new to me Nissan car. They were champs, friendly, helpful, and even smiled at my jokes. So if you want or need, THIS is the place to go.

Even one star is too much for them. Bad service, Failure to adhere to appointments, high prices, failure to respond when you contact them and when you solve a problem and agree with one of them and he gives you an appointment, you do not see him again and they say that he has moved to another branch.

I had 2 recalls for my car, made an appointment over the phone to drop my off at 1: 30 with a 1: 45 appointment. The guy who helped made my appointment was super helpful, I made it clear that I worked down the road and that I could come grab the car when it’s done or he offered a lockout service for me, leave my car outside with the keys in it so I could still retrieve it after they closed. He said there would be no charge since it was a recall so that the lockout service was no issue. I dropped my car off at 1: 30 with a promise it would be done same day and that they would call me when it was done so I would know. Come 6pm they are closed and I didn’t get any phone call, I called a couple of times and no answer. I called the sales number at 6: 30 and he said my car was outside and ready for me. 7: 30pm I go to retrieve my car and it is nowhere to be found outside… I was able to get someone from sales right before they left for their help. 7: 45pm my car is still inside being worked on! The service tech who was still there working on it was super nice and understanding about my frustrations. He said it seemed there was some sort of miscommunication and that he needed another 15 minutes to finish up my car. 8: 15pm rolls around and I finally got my car back, still even unsure if my recalls got fixed/replaced, the super nice service tech told me my results would be emailed and that he was super sorry about the whole thing. I don’t understand why I was told by two different people that the service techs leave at 6pm and that my car would be outside ready for me! Awful communication and time management. The service tech who was still there at 8pm was super sweet and apologetic, which made me feel better but this entire situation was super frustrating and ridiculous. Wont be coming back to this location for any recalls or issues in the future.

I had a fantastic experience working with Florent at Yorktown Heights. His professionalism and helpfulness made looking to trade in my old vehicle for a newer one a breeze. What really impressed me was his dedication to finding a fair financing rate, ensuring I got the best deal possible. I will be consulting with him anytime I need a new vehicle in the future. I highly recommend Florent for anyone seeking a car salesman who truly cares about their customers' satisfaction. Thanks to him, I will soon be driving a new car with no financial worries.

This is one of the worst, if not the worst, among the auto repair shops. I was scheduled to receive my car within 3 to 4 working days, and I have been waiting for about a month until now, and every time I ask them, they say your car is in the service, and I don't know when they will release it. I tried to take it to another mechanic but they refused and it turns out they sent it to the ultimate collision center in Peekskill.