Nordstrom The Westchester, White Plains NY

This review is on the Tux section in Men's Department. Ezra is wonderful in assisting us in choosing my husband's Tux and we ended up getting Canali. Not too expensive for 100% wool full canvas tux. Now onto to the tailor section, Souleymane and Abraham were fantastic and very professional in handing our tailor needs. I think they went over and beyond their job descriptions. They are well mannered, polite and calm even though I went a bit crazy to them. I highly praised Nordstrom for having such a wonderful tailors. Thumbs up.

Very disappointed with Nordstrom. I ordered two jackets online. One came two days late after Nordstroms's "PROMISED DELIVERY DATE", the other came on time but did not fit.
The order that didn't fit was purchased on sale, and was quickly returned. Nordstrom emailed me confirming that when the item was available that I could purchase it for the same price.
The item came back on, but in a slightly different color. I called Nordstrom they kept me on hold for about 15 minutes only to inform me that they wouldn't honor the email they had sent because the jacket was slightly different in color. NOT A HONORABLE BUSINESS PRACTICE FOR A BUSINESS OF THIS MAGNITUDE. SHOP ELSEWHERE.

Save yourself the cash and buy actual high fashion. Nordstrom is the bottom of the barrel of "High Quality" fashion. Bloomingdales, or Barney's is a much better spot for your money

Typical Nordstrom at excessive Westchester pricing.

Location: Located in the Westchester Simon Wall in east White Plains, convenient access via I-287, I-95, I-684, Sprain Brook Parkway, Saw Mill Parkway, Taconic State Parkway and Metro North.

Store Selection: Typical. The place is pretty comparable to a JC Penny or Macys. Unfortunately this place has frequently been becoming a hangout for middle and high school students, so it's not exactly a place of shop at with young children unless or course you dont mind them hearing all the cussing coming out of their mouths.

Pricing: Your in the NYC metro area, so expect to pay a premium. Tax here is also high, so expect to tack on an additional 8% (that does not include the cost of parking, as this mall charges for spaces).

Overall, if Nordstrom can step up their game and police this shop better and institute more competitive pricing than maybe they have a shot at sticking around. If they continue on this track, they will certainly be heading in the same path as Kmart, Sears and JC Penny.

I love shopping here for the atmosphere and the brands they carry but their service beats any of the other luxury shops by far. They’ve always gone the extra mile to make sure I’m happy if I ever needed an exchange, return or any other help with anything. To me that makes a big difference and it’s why I’ll go there even if I can buy something at another store.

Premium shopping experience — pro tip have lunch at the cafe. The waitress let my wife and I split and asparagus grilled cheese and a Caesar Salad. Beautiful views from the cafe and an excellent lunch — definitely try it —

I found women's cloths I couldn't find anywhere else! I was thrilled! I've been getting complements everywhere I go!

Staff was very helpful. I like the location because it's convenient. They didn't have a BP section when went. I was looking to rack up on BP t-shirts during the anniversary sale. I ended up just buying them ands several other items online.

Early Access for the anniversary sale - all the employees were very friendly and helpful. Great variety of items on sale and the prices were great! Always a fun shopping experience!

Get fitted in lingerie by Annette Do your make up in cosmetics with Lylis at the Nars counter and get your shoes in women shoes with Serena. You need kids shoes hit Bobby up. You look hungry all the staff in the cafe and Ebar are top notchThose are my top service people

Great customer service, especially in the kids clothing department. I had to exchange a jacket for my son and I was helped in no time; very courteous and professional to say the least.

Super classy and expensive. Make u feel like Gold. Parking starts at 3$ minimum. Has apple store etc.

My go to store for shopping. They have wide varieties of clothing for men, women, and children. They also carry lux items such as: Prada, Burberry, Gucci and many more! 4 stars for parking, I wish it was free.

I gotta tell you, I was a bit letdown by this Nordstrom. It kind of felt a bit like Sears, in that it's dated and a dying store. Maybe I'm totally wrong, but it honestly felt like that.

Went to Nordstrom White Plains, made a purchase, left it at store for alteration and they promised to ship out the next day. Never received it and never heard from store again. Took multiple calls to find a person willing/able to check, gave me a tracking number, alas an invalid one! So after spending time going there, picking out the item, have to waste more time just to find out they lost it in store. Their idea of a solution is going to store and do this over again. What a joke. This is an example of why retail is (and should be) hurting.

It’s a good Nordstrom. The staff is friendly, knowledgable, and very professional. The store is always spotless, and the people who work here really work. It’s refreshing to see employees in this day and age who actually care about the way they present themselves and the way the store is presented.

A very clean and organized store. Employees are friendly and personable. Found a lovely pair of sunglasses that were in my price range. They just got a new line of readers! I will be back for those!

Ill try to make this quick. I went a week ago and bought a pair of jeans and had them altered. Came home and tried the jeans on and they were 3 inches too short. The tailor and two other workers there gave the worst service. They were miserable and gave me a big attitude during the entire phase. I called and explained what happened with the jeans they said theyll order another pair since its sold out in my size. Called a week later and they never ordered it. I went into the store and looked for other colors and nothing appealed so I ultimately spoke to a woman there who asked how she could help. I explained to her she told me the lady I spoke to on the phone who was the manager that was supposed to order the new pair of jeans was fired (lol). I returned the jeans and she tried to rush me to sign off on the credit card machine but she didnt refund the money for the alteration. I told her, you messed up the alteration why would I pay? ! After talking to another person in the tailoring department they refunded the full amount. I'm not one to write reviews but this place is absolutely garbage. I'm not sure if its because of holiday season or what but I literally encountered 5-6 unhappy and nasty individuals there. I wont be coming back. All in all, they wasted 2 trips to the mall, 2 hours of my time (you need to wait for alterations) and 6 dollars in parking fees. Good luck

Nice selection of merchandise, I was disappointed that entire brands on their website are not offered in the store. Staff is courteous.

The elevators into the mall were out of order and the machine to pay for parking was out of order.