North Star Collision of Lynbrook

I honestly was annoyed that I had to take my car to an Auto body shop after my accident! They were honestly so nice and made my car look brand new! My car bumper looked beautiful and they detailed my car like it just came out of the dealership! I honestly felt like I was pulling out with a new car! Thanks for the amazing work! Honest and genuinely nice people!

I had a car accident last month called North Star Collision, they are the best! Took my car right away and put me on a rental. I just got my car back the guys did such a great job! My car looks like nothing happened!
Everyone there is so nice Tom was always so attentive to answer any questions I had!
I highly recommend them. I had a such a great experience! These guys are the best!

Horrible service and dishonest people. They are for sure running some kind of scam with the insurance companies. My car had a small damage and I was told by another repair shop it costs me around $700-$1000 to fix it. I decided to take my vehicle to North Star since they were close to my work and they told me they will take care of everything with my insurance and will waive the deductible which I was a bit surprised but they said don't worry about it. Too good to be true? They actually did all that and got over $8000 from my insurance company. How can a $700 job turn into $8000 body work? A few months after I received a letter from my insurance company stating that they are dropping me and won't cover me any more. I don't know what they are doing at their locations but for sure they are running some kind of insurance fraud. They should be investigated by the local and responsible authorities. Innocent consumers should not be paying the price of their shady activities.

I dealt with Tom but the entire team was extremely professional with an overall happy atmosphere. Thank you to everyone who helped out returning our banged up vehicle back to us in better than new condition. I literally do not know how they do it but it seriously looks better now than it did three years ago when buying it brand new from the Audi dealership in Lynbrook. Our situation was unique where our vehicle was damaged from a third party of a local cable provider doing work at our house. A ladder fell on our car as it was in our driveway causing, well actually causing quite a bit more damage than one might think. Anyways, Tom dealt with everything and we just couldn’t be more happy. Everything was simple from start to finish with absolutely no delays or inconveniences. We brought the vehicle for the estimate, arranged for dropoff and pickup of rental (all at the same place) which my wife did very quickly with no delays one morning on her way to work and about five days later she picked the car up on her way home from work. Like I said, so easy. We are just so happy with the outcome. Thank you everyone.

One last thing, our vehicle has a unique dark sparkly gray color and very difficult to match and blend. I was very nervous that we would see the old paint next to the new paint. Nope, not the case here, it looks absolutely beautiful. Perfect in every single way. I’m rambling at this point and I’m sorry. I just want everyone to know how impressed I am and that is difficult to do as I am meticulous and a perfectionist, except when it comes to spelling and grammar:).

North Star provides the best service all around! The staff treats you like family and the work is always flawless. Highly recommend!

My car was in an accident and needed a lot of work. They took care of everything from a to z including dealing with the insurance company and car rental. The staff was very nice and the service overall was great. Highly recommend!

They were on the site and towed my vehicle very quickly. Everyone will not work there was very courteous and helpful. However it did take them a long time to repair my truck and get it back to me. Also they build the insurance a lot for the damage that was done but never replaced the rim on the side that got hit so I have a rim that's been scraped up still on there when this is not a very expensive piece that could have been replaced easily. Also they somehow managed to scrape my driver's door tint. Probably from moving some trim pieces or something I'm not sure. Other than these issues they did a good job.

Job took too long, 7 weeks long got car back inspection due, service maintenance due and cost almost 2 times quotes received from others.
Communication is 2/10. I think once they got the car customer service fell.
Car was fixed to desire but wouldn't recommend due to over pricing and delay in work completion.
You have to delivery what you promised timely and effectively.