Northeast Home Medical Equipment, Troy NY

I'm visiting from out of State and panicked realizing i didn't have the gasket seal for my water chamber. I was able to call and they checked to make sure they had them in stock before I came to the store. They set one aside & I was able to pick it up right away. Thank you so much for the assistance! Very friendly staff:)

If we could give 0 stars we would.this company is simply the worst.dealing with the billing dept is a nightmare; the only person who had a clue and any decent customer service skills left because the job was so terrible.no one can ever answer a question intelligently or explain a bill coherently.service for delivery of oxygen is even worse.each time we order the delivery is wrong, incomplete or never arrives.my husband ordered a resupply of his portable oxygen tanks on friday.he was assured he would receive a delivery on monday.no delivery happened.he called this morning and was promised that his delivery was on it's way but the service person couldn't predict what time.it's now after 5pm, the office is closed, theres no one available to speak with and he still hasn't received his tanks which means that he can't leave the house for a planned activity.we are actively searching for a company that our insurance plan will cover so that we can stop doing business with this horrible, awful company.

Literally useless. Won’t accept a subscription from me directly, requires an actual fax from the doctor. Once the fax is received, they sit on it for hours, knowing it’s an emergency. Very hard to get info from their CSR without having to practically interrogate them. I seriously don’t even think I’ll have my DME before my surgery and may have to postpone. Avoid at all costs. Not a dependable company.
*edited to add: I will either have to postpone my surgery or buy elsewhere, as they never came through. Never even bothered to call me to update. Don’t waste your time with this company as they’re just time wasters.

Company’s response to insurance company’s non coverage error is to remove life sustaining equipment from home. Supervisor makes call to advise equipment will be removed, and unwilling to assist or wait to clear up coverage or payment arrangement for elderly or poor patients. Removal of oxygen is first and only response! Don’t let your loved one rely on this company!

97% of patients and families would recommend us for 7 years standing!

Made a simple call to ask for pricing on a knee walker the service specialist or whatever title they use was continually talking over me and would not let me finish a sentence. When she finally stopped and allowed me to speak I simply just hung up. Very disappointed.