Northtown Chrysler Jeep Dodge Fiat, Tonawanda NY

Mr. Holmes is a very knowledgeable and patient sales associate. He answered any and every automotive question I asked. Even, his morale regarding the dealership was so positive. I really like his calm demeanor as we progressed through the sale. There was no urgency to push the sale. I had a chance to talk about what I wanted and understand what I was getting.

Every time. This location is just full of staff who just don’t care about your concerns. Your scheduled appointment also means nothing. Good luck.

Andrew is the absolute best person to buy a vehicle from! Even with all of the craziness of COVID causing delays all over the place outside of anyone’s control, Andrew kept us in the loop throughout the entire process and made the paperwork and pickup process a breeze. Couldn’t be happier!

I had a good experience besides the fact that the vehicle was not detailed very well and was pretty dirty on the inside of it. The seats were not cleaned and seemed that that only part cleaned were the floor mats and the carpeting. Other than that, it was a good experience.

Scheduled an oil change for my vehicle and the then decided that the vehicle was to tall when I got there to do the oil change do not recommend them for any service work!

Great sales experience, manager provided bigger discount than I asked for, they also approved an unconventional payment process. Just a fantastic experience. This is my third time buying from Northtown!

I worked with Marc B. He did an awesome job with helping me pick a vehicle and letting me know the ins and outs of vehicle shopping. They’re all so nice and welcoming at northtown from service to sales and more. I will continue to shop with them from here on out. I will recommend northtown auto to anyone because they took great care of me. Thank you!

Many Hugh fives to Will Zylinski! This is lease #6 for our house hold w him & very interaction is nothing short of excellence! He is extremely friendly, knowledgeable & efficient. 10/10!

George and Max are awesome! Already discussing of using them in the next few years to replace our other car. Tom was very easy to work with regarding finishing touches (anti rust) and called ahead of time to ask us for this to save us time. From test driving, signing paperwork, to pickup, Northtown was so easy to work with.

Mark B. Was attentive and intuitive, helping me find what I wanted quickly. He went salesmanship as he was relatable, friendly and down to earth. He was easy to talk to. Mark is still helping me with a few minor things snd I feel he is looking out for me. Tom in finance was also very gracious with his time and explained everything with clarity so that I could make the best decision for myself. I’m Very happy I chose a Jeep yo purchase and found this crew st this location.

Wish I could give 0 stars. Took two and a half weeks to get an appointment to fix the seals on the front differential of my truck, only the dealership could do this because other shops apparently don't have access to this tool. Mind you I set the appointment up and told them what work needed to be done on the truck, as another shop told me it needed to be fixed and they could not do it. They had my truck for over a week with no communication on what was going on. On the 9th day when I finally called them they told me my truck was all set to go. When I arrived at the dealership I only charged $160 for a service that was expected to be around $1500. Half of that $160 was them charging me to tell me my front differential seals needed to be replaced. They CHARGED me to tell me the reason I set the appointment up in the first place. So not only did they waste 3 and a half weeks of my time on not being able to use the truck (2 and a half weeks to wait for the appointment and 9 days of them having my truck) but they never did the work it went in for AND charged me for info I gave them in the first place. Will NEVER do business with them ever again. Waste of my time, my businesses time (This is my truck I use for my business) and a waste of money. Will never recommend them to anyone ever.

Andrew was the best to work with! Even with the chip shortage affecting the delivery date of the vehicle, Andrew maintained regular communication so I was always kept in the loop. He did all of the paperwork before I arrived so I just showed up, signed and get my Jeep. Will absolutely go to Andrew next time my family needs a vehicle!

Terrible customer service. The salesmen and the financing manager really didn't have a clue. First, I wanted to test drive a vehicle I was interested in purchasing. They could not locate the keys for that vehicle that was on their lot. They brought another vehicle and said "well they all drive the same". So in my experience and hopefully you can relate, you can drive two of the same make and model vehicles and they drive, and ride completely different. That's the point of test driving the same vehicle you are interested in purchasing. Then we get to the numbers portion of the dealership. When I presented accurate mathematical numbers they came up with every excuse and charge in the book to justify their amateur knowledge and negotiating skills of coming to a reasonable monthly payment. I was told "well we do this everyday, we should know what we're doing". On the national Jeep.com website there are current incentives and offers and this dealership wouldn't honor them. Figure that one out. There are two other dealerships in the area and I recommend not wasting your time going here. Really disappointed in this dealership.

Best dealership experience I have had in my 46 years. No pressure, entire staff was beyond professional and friendly. This is how a car-buying experience SHOULD be.

Marc was a great salesman, very honest and helpful. Paden helped speed things along when the department got busy and the team worked very well together. Knowledgeable and down to earth. Would definitely recommend

I’ve honestly never had a better experience at any dealership before. The staff were extremely nice (at least my salesman) and I didn’t feel like they were trying to make a quick buck off me. It wasn’t a on going running back and forth with new numbers and then the manager comes out and says this is the best we can do and all that junk they normally try to do at a dealership. It was straight forward and I felt like the salesman was actually trying to help me out in getting into a new vehicle. I highly recommend northtown to anyone who’s looking for a new vehicle and dosnt want to feel the pressure that normally comes with it. I will definitely be going back in the future.

Really disappointed with my experience here. Went in to talk about getting out of my current lease early and into a new lease. I was able to do that and told that all I would owe is my payoff of the current lease (which was rolled into my new payment). Ended up getting charged $1087 from the bank for worn tires and a turn in fee. Never have I had to pay the end of lease fee when staying with the same company (and I’ve been leasing for 10 years) but because the salesman put me with a new bank I had to pay that…without anyone disclosing it to me of course or giving me the option to stay with the current one. I have excellent credit and never missed a payment so I’m unsure of why I wouldn’t stay with the same bank. Also was never told anything about my tires, that they were worn or I’d have to replace them before turning in. They just did the deal and took my car without talking about the inspection. The bank blames the dealership and says I should have been told about a pre-inspection of my vehicle before turning in that I could have been there for. I called Austin - the salesman - and says there is nothing they can do. This is after he asked me to give him all 10s on the review of course. Definitely will not go back to Northtown for my next lease.

So far this place has been okay there were service department is good would recommend them as much as really don't know them too well only been there once or twice but those two times they had nothing wrong try them got nothing bad to say

Mark provided a level of service unmatched by any experience I have had prior. He made the car buying process fun and easy. I will certainly be back for my next vehicle!

Dan at NorthTown Dodge went above and beyond for me and my father who were both planning to purchase a new truck at the same time. I had just drove from Kansas, and was only in town for 2 days, what should have been a very stressful day ended up being a great day at the end. Thank you again so much for hooking us up, and everything that you did for me and my father!