Northwell Health-GoHealth Urgent Care, Massapequa Park NY

Front receptionist was very nice when i called to have some lab work done. Got their and while I was speaking to the very nice front desk receptionist a female doctor very rudely interrupting our conversation regarding my lab work telling me that I must come back tomorrow when I needed that lab work today all just because someone went to lunch. Very unprofessional. I could have waited but she was very rude and was saying I can come back when I paid out of my pocket a taxi getting their and coming back home. I felt that was extremely unprofessional being that they do not know the importance of the test results for my health. That's why I called ahead before arriving I was told they do lab work and they take my insurance plus their open their shouldn't be a reason for me to leave and come back if I even called ahead to make shore I wasn't going to waste my time and money. I ended up wasting my time and money all due to a very unprofessional very rude women that should be fired and have her licensed revoked. The point of having a job in the medical field is to help people not kick them out and make them waste their time and money.

On Tuesday May 11th 2021 at 7: 40pm I arrived to have some blood test taken after my doctor sent me to this location and they refused to help me stating that it was to late and that they have to all leave and to come back another day. I felt that was extremely unprofessional being that they do not know the importance of test results for my health.

If you guys get a short female doctor with glasses dressed in a hazmat suit, run out of the office. I went in for a simple ear irrigation, and she flatly refused because the "canal wasn't fully clogged, " and said to follow-up with an ENT. I went to a different GoHealth, and they gladly irrigated my ear and got all sorts of jelly bean sized hunks of earwax out. This woman also made me wait to grace me with her presence for at least 20 minutes even though the office was EMPTY and I saw several tumbleweeds roll by outside the room they stashed me in before she came in only to refuse me service. This location owes me my $20 co-pay back.

Dr Sola is great! Education provided prior taking the PCR covid test. Thank you
Wait time was normal, actually it was earlier than expected.

Thank you for being professional and courteous.

As always, professional, compassionate and heroic.

I came in with my husband, he is having a procedure and had a script for the Covid test. I asked if I could have one Abe they said they were booked! Then a woman came in that knew one of the doctors and was able to get a test done! Not right at all and unethical and I’m not happy! It’s not fair and I’m very upset!

Everyone was amazing. From the front door registrar to the nurse who made me feel super comfortable. He was friendly and relatable and the doctor was genuine and caring.

Very clean. I had to go here for pre-employment screening. I did my 1-9 verification and blood work all in ONE hour! The doctor was very good with vaccination shots as well! Very friendly and knowledgable staff. I’ll definitely recommend.

I had the most amazing experience with Dr Luciano. I stepped on a nail and was really nervous for my Tetanus shot but he made the experience really easy. It was also nice to see he was taking proper precautions in regards to COVID.

I would like to thank Conrad MA and Dr. Kyle for their amazing care today. My mother and I came in for care today. They provided compassionate care and reassured that I would be fine and feel better. I give this place 10/10 and if I could give them unlimited stars I would! THANK YOU SO MUCH!

This place is okay if you have an emergency. As you walk in nobody greets and welcomes you the attending physician looked like she was very tired and unkept hair wasn't even combed. P A looked just over worked and tired. If you are used to customer service this place lacks it but get yourself checked out if you have to. As the saying goes you get what you pay for. The staff was not professional.

My daughter broke her foot this past weekend. We brought her to GoHealth and had a great experience. Dr Lennon was wonderful, terrific care by the whole team!

I came there at 8 am while the staff was still walking in at the same time. You would think they would have been there earlier so that they were ready to see patients right when it opened at 8 am instead of me watching them walk in, joke around with the other workers with their jackets on. Then, even though there was only one person ahead of me, since they only have a PA on staff (Not even a doctor) it took 25 minutes for me to be seen. I can't imagine how long it would take to be seen if there were a lot of people waiting. Also, even though I had filled out the paperwork on line, it still took quite a while for the one receptionist that was there to check me in and I found her almost annoyed that I was even there, so not a very welcoming type of environment.

Office in Massapequa was a very pleasant experience since I had to go and have blood work-lab tech was gone for the day but the Dr on call and nurse was able to do it-so I didn’t need to come back on a Saturday-highly recommend!

The checkin process was smooth by James didnt have to wait took me right in. Desire P. A.was very professional and courteous checked vitals and Dr. Solano the attending was also very professional and extremely nice. Overall experience was pleasant. Would definitely recommend.

The best urgent Care facility in the area of massapequa! Prompt, curtious, and feel very at ease Everytime I walk in there.

Aimee at the front was more then helpful from when I called to when I left. She kept my kids calm and entertained while I was with the provider, who was also amazing. So happy

This is a great out patient care center. The wait is not long, the staff is amazing and they really care!

Thank you for always caring, so warmly and genuinely, as if we were your own family members. And for the follow up phone calls to see how we're doing. It's a personal touch in medicine that, sadly, you rarely experience these days. Thank you for being there for us in times of trial.

DO NOT WASTE YOUR TIME OR SUFFER LONGER! Go to your regular physician, specialist or emergency room. Horrible!