Northwell Health-GoHealth Urgent Care, Queens NY

Everyone was so nice.i felt super comfortable and welcomed.especially since i was nervous for my first covid test.

Staff is rude in person and on the phone. Would rather wait at a city md for 4 hours then use their services again.

I just want to say thank you to all the girls the whole staff is super personable and friendly. I felt extremely comfortable and the wait was not too long.

The quality of service I received was exceptional. All the staff were very caring, kind and attentive. I walked in one hour before closing and they quickly registered me and saw me in less than an hour. Keep up the good work!

My provider was extremely professional and I loved the way she made me feel comfortable though I was in discomfort due to my symptoms. The nurse too was super friendly and the place is very clean. Super quick service too!

I made an appointment to come in on a Wednesday (made it on Sunday) on their website for a covid test. My appointment was at 9: 00am. At 7: 30 am they Text me telling me they don’t accept my insurance (Weird because when I made my appointment online I uploaded my insurance info and it went through perfectly) If it would’ve stated on the website that they didn’t take my insurance, I would’ve look else where instead of waiting those 2 days.

I tried to make an appointment online for Urgent Care because my doctor's office was closed for the weekend and I developed an eye infection. This location was not accepting online appointments. I called to ask if they were open but the phone just rang and rang. Nobody answered. The website showed that they were open for another 90 minutes for walk in appointments. When I got there, the place was empty and the receptionist told me they were booked solid. She said that the appointments are normally booked two days in advance. They must be all virtual appointments because there wasn't a soul in the place. What is the point of calling it an "Urgent Care" facility if the patients have to book their appointments two days in advance?

This was my second time visiting this location and both were stellar experiences. During my most recent visit (July 2020), staff followed distancing protocols rigorously and my check-in process was easy. I was seen on time; the nurse who took my vitals was friendly and informative. Same went for the PA who I was seen by. I was in and out fairly quickly but also left with helpful info and treatment for my symptoms. Will be visiting again in the future.

While the nurse-practitioner I saw was professional and seemed competent, I was not advised by the front desk that my insurance would not cover most of the expense of the visit. Now, I am being harassed for hundreds of dollars in unanticipated medical bills. This represents a hardship for my household. This center is located in a working class neighborhood, and I feel that failure to advise people that they will receive a bill is lazy and unethical.

I am very grateful for the attention given to me, the Doctor who saw me is the best and very pleasant and she was very attentive and explained everything as it was. Thank you very much for your professionalism that each worker in the clinic has, thank you very much

Very friendly and professional staff, nurse who took my blood was probably the best I've experienced, did not even feel the needle pierce my skin whatsoever. Also very fast for getting the results back

Very nice staff, they took care of my 7 year old right away, Very professional and the place was accommodating and super clean!

This place is terrible. Clean and friendly but a waste of your time and money. I went with my daughter we are both feeling sick. They didn’t do anything to help her and I have done everything they suggested for her sore throat and cough. They gave her nothing but ibuprofen which I could have just given her on my own and saved myself my $50 copay. She has only gotten worse and now has pain in both of her ears. We now had to take her to PM Pediatrics (where they are amazing!) I would have taken her here but it it 30 mins from my house and I do not drive. I def learned my lesson. I’d be better off spending the money on a cab to get there instead. Now to find out she has a double ear infection. How did they not see this 2 days ago? ! Now my poor baby will start feeling better due to proper treatment and care. Now I have to wait until Monday to see my regular doctor so I can finally start feeling better too. Since they did not help me at all and I am only getting worse also. Avoid this place if you can and go to a real dr, er or different urgent care. They do nothing for you here.

Friendly, professional atmosphere. Calm, completely non rushed experience, very helpful, follow up call the next day

The receptionist could be a little nicer, but everything else was great. Everyone makes sure they take their time with you and really listen to you.

The staff were very helpful and accommodating. They got me in to see a doctor very quickly and helped me find a referral for a specialist. They also checked in to see how I was doing. This was the best urgent care experience I've had!

Their staff.wow, such a professional and helpful team. The lady at the front desk is so professional, the doctor I saw was so informative and patient and professional like everyone else. The environment is clean, and modern. They inform you of your wait time etc.

I came with my son who was very sick (he is only 5yrs old) and even though they had no patients waiting in front of us, we had to wait a long time. When I approached one of the doctors who were laughing and having fun for a while, saying: can anyone see my son? The dr.who was having fun immediately put me in my place saying they sre busy? !? ! The rooms behind them were empty, no patients were seen at that time. I was upset.very poor service and rude personnel.

This place is clean, efficient and the physian Dr. Daniela was great! I am satisfied with my consultation and the courteousness of the staff.

I called in advance to take a cab to take my daughter, when I got there at the admission desk I was told three times that I will have a looong one hour wait! As if I had an option with a kid with fever. Not friendly place, they should know that is cold and flu season and parents need to find friendly care!