Northwell Health-GoHealth Urgent Care, Port Jefferson Station NY

You did a good job there! Every body did! There s nothing that went wrong on you all s service.

They don't ask you if you prefer to see a doctor, provided there actually is one available, which I'm assuming is unusual. If you see a physician's assistant, it's like they own you thereafter, whether you like it or not. Also, the small exam room in front has no computer (therefore no access to records from previous visits) and thermometer doesn't work. Not a good sign. There was much confusion about how to label that room, i.e, people walking in and out asking "What number room is this? " Could they be hiding/juggling something on the books?

They were understanding and very professional. They explained everything clearly and we're very kind.

Two days ago I went in and they refused to give me an antibiotic. I keep coughing up green along with major coughing fits. Today went to city md and I have pneumonia which has gotten worse. A waste of time going to this place if you need antibiotics and are really sick.

HORRIBLE SERVICE. Walked in with a sick 5yo. Spent 1.5 hours in the waiting room. Another patient walked up to ask how much longer is the wait, since she's been sitting there for 2 hours and receptionist said 3 hours! I get that there are people with online appointments, but please have a decency to say what the wait is especially when you see a sick toddler! Instead of "Yeaaaaah unfortunately you don't have an appointment. "

Very friendly office everybody was very efficient and accommodating and I was seeing almost immediately upon arrival. Highly recommend this office

This establishment is incompetent. Barely swab me for the testing, the doctor prescribed no medication for my symptoms (which got worst after I left) and they were supposed to do a pcr test, 4 days after me trying to get my results they told me the lab never got my results. No one even bother to call me for 4 days to tell me this, after multiple tries that’s what they told me. And the lady on the phone was very unprofessional in her delivery. Getting a hold of them is a nightmare. They take your card information and create an account without your knowledge. Be sure to check your statements for fraudulent charges. I will not be using this establishment again. They are incompetent.

The convenience of being able to hold a spot online before you arrive is helpful. The staff are always very professional and curtious. The techs and P. A.are sympathetic and always explain everything. I have visited a few times now, and I will continue to do so and recommend others to as well.

The staff at the Port Jefferson Station GoHealth are the Best, welcoming, Professional and friendly. They are our go-to for urgent care for our family.

I went in there barely able to breathe with an asthma attack and they were honestly the best experience I’ve had at an urgent care. They cared, took care of me, all hands on deck, make sure i was good every step of the way. Even called to see where i could get a nebulizer. Just really good people. Can’t even say enough. They even called me twice after i left to check in on me. Just really appreciate it. Not being able to breathe is so scary and they made it so much better. Thanks again.

The staff is very nice and listening towards patients I always prefer to go here when I need

Wow, wow, wow. Northwell's greed is unreal. This place took my insurance. I paid my co-pay. Waited 45 minutes to be seen by a PA for 3 minutes. 2 weeks later, I get a $360 bill in the mail. This was a balance bill, after my insurance already paid them for my visit! They charge people without insurance less than that. I will be fighting this and will not be returning. Patients beware!
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UPDATED TO ADD:
Billing department was completely unresponsive to my concerns. All should be aware that Northwell charges $120 for an urgent care visit for those that are uninsured. They charge people with insurance $600! You're better off doing self-pay when you walk in, otherwise you'll be hit with a hefty balance bill. Be careful!

Saw a PA today. Told her I wasn't feeling well, and got bit by something, wanted it checked out, and wanted testing done. She refused to do any kind of testing, and barely looked at my leg. Waste of a copay. Next time I'll just go to city md.

The woman at the registration desk was very friendly and helpful. The clinic is emaculate and spotless. The furniture is labeled with socially distanced stickers and the PAs and doctors are kind and helpful.

So fast from "walk-in" until i walked out. All of the girls were very kind, caring professional and knowledgeable. Thank you

When both human and technology fails. During check in, I updated my preferred pharmacy. Exam completed, script sent to wrong pharmacy. Urgent care and correct pharmacy (CVS) notified of error. Script still in limbo next day. Thirty minutes on phone to correct. Unlikely I will visit again.

Lynn was excellent, staff was great. Facility was clean. X-ray tech came from another location and was very prompt and friendly.