Nu Eyes Vision Center, Flushing NY

I would second guess coming here if you dont want to be insulted. A staff member of optician by the name of George (the name what they told me) said in Mandarin (not knowing that I understood Mandarin) that I could not afford to get transitional lenses in a very cocky and condescending way. How does a business in a community that understands both languages have an employee that outright insults its customers based on assumptions. I can afford them but I wanted to try an initial pair of reading glasses. He assumed I was broke and could not pay. How rude and to say it in another language makes me realize what a coward he had to try to humiliate me so that others understood and he did not think I would. I think this guy should be fired! Rude!

I called you guys to send my info to my email and it’s been couple days you still didn’t send it to me. I guess you guys just gonna take money transactions seriously. Not gonna come again!

Bought a pair of glasses recently. Been to lots of different vision centers and none of them charged me examination fee; however, this place charges $75 if you don't decide to buy their glasses and $30 even if you do. They trick you into the examination because they make you do the exam first even before you look at the glasses and they did this without telling you the cost. When I finally picked a pair of glasses - mind you they weren't one of those popular luxury brands - they told me if I get the extra thin lenses with warranty plus the exam plus the AR film they apply it would come close to $750 which is ridiculously priced. When they saw I was about to leave, they gave me the whole thing for $500 which just says how overpriced their glasses are. A week later, I went to go pick up the glasses. They only had 2 people working so I had to stand outside waiting for about 20 minutes before someone was able to let us in. They didn't even take our temperatures. The guy that helps tighten your glasses then tells us that we need to be careful when selecting glasses that nose piece like the ones I chose aren't able to be adjusted. So why didn't anyone tell us this when we were picking glasses? He also wasn't very professional. He didn't even clean/sanitize the glasses after he touched them which many other vision centers did for me. Definitely do not recommend.

The Dr.that examined me was friendly and kind. The gentleman that works there was rude n didn't act gentleman like. He interrupted me while picking out glasses. He really needs training on customer service.

We have been coming to Nu Eyes for years and have always had great experience with Dr. Ma. With remote learning and staying home all day, my son's eyes are getting worse and worse at a alarmingly fast pace, so Dr. Ma recommended us to get miSight contacts to slow his myopia.

I was concerned to go during Covid, but they assured me every precaution is taken to ensure safety of their staffs and customers.

We showed up at the appointment time and were promptly allowed in with 1 other group of customer that we were able to keep apart from. They took everyone's temperatures, had everyone sanitized their hands and masked properly. There are glass dividers set up at every station with air purifiers running.

When we went in the testing office, every surface was wiped clean and sanitized. Dr. Ma was very helpful and took the time to explain and answered our questions. She patiently taught us how to handle the contacts and put them in and out, checking to ensure it was proper fit. My son was frustrated because it isn't easy for a kid to put in contacts, but he managed to do it with Dr. Ma's guidance.

Overall this has been a great and safe experience given the current global pandemic.

I went there a week ago. I have been their customers for many years. The staff was super helpful and nice. I really appreciate their organized steps to ensure each customer is social distancing, masking up, and offering free hand sanitizer to ensure the safety of everyone. Their place is cleaned constantly. I feel safe in there. Their advises are also professional and the frame is cheap. In the Flushing community, it's hard to find a store with courtesy and respect, and this is the one!

Old contacts were okay but dr yip introduced me to a new contact that were better for my eyes. After trying them for a week, the new contacts were much more comfortable. I’m glad I gave them a try since my previous doctor never told me my old contacts were not breathable.

Very very bad customer service, impatient & unfriendly. Hand up my phone three time and refuse to give the customer prescription. Do to come to that nasty store.

Absolutely terrible service don’t go this place.
The worker was so rude and impatient, why these guys book appointment if can’t keep space on time in Covid situation.standing outside in cold, did not show any respect to the customer. It seems like they look down upon certain group of people! So nasty!

My nervous mother who hardly leaves her house due to covid, felt safe and at ease getting her new glasses and eye exam here. Dr. Ma is knowledgeable, and the staff were patient and friendly.

Doctor Ma was very professional and helpful in getting my first ever set of glasses. She was very helpful in the diagnosis process and I’d gladly visit again if needed

Dr. Ma was very professional and helped me choose a very comfortable frame. She helped explain the differences in my options and I am very happy with the service. Highly recommended!

Take appointment before going there in COVID. I like the way there are managing in COVID. They offer you the sanitizer and allow one customer at a time based on appointment. I have some difficulty in finding parking over there other than that every thing is good.

They are always reliable and trustworthy when it comes to the health of my eyes. They are kind and patient. Whenever I go, I always learn a new way to keep my eyes in a healthy state. Dr. Ma especially is a very patient when explaining something. She is great at teaching me new things about my eyes and what to do!

During this hectic season, their staff was very helpful. They help me finding the best fit glasses. I will definitely come back here.

Terrible service. My wife and I would NEVER go to this place again. I recommend people not to go. Keep waiting in cold weather outside for so long. This is really the worst eye glass company in my entire life. Staff looks down on you and don’t show any respect. So arrogant. People please don’t go to this place. They have you waited outside for long and staff came to say you were late for appointment. I am late and the previous customer was still there. They also broke their own rules to bring in 2 customers at the same time. What a terrible customer service. If they are so cool, why can’t they cancel my appointment and why can’t they call you to inform you rather than having people travel all the way in a snow day and find parking. When you call them, you need to call them at least 10 times without getting to unanswered voicemail and when the person picks up, they don’t talk to you and they speak so far away and you cannot even hear what they said. Terrible.

They don’t pick up phone calls. Very poor customer service. They should improve their service. Don’t go to this place. I heard they don’t make promise and appointment time. You don’t want to wait so long outside in cold weather without staff answering the phone calls. Instead, you just watch them servicing other customer inside. There are many eye glass stores around the area. I don’t see this store stands out in terms of price, service and quality of eye glass. They are not so unique and quality of their glass is not good. Screw will come out in an year. For glass issues, other places are much better and could just make appointment same day or next day to have it fixed rather than waiting for weeks.