Nuvance Health Medical Practice - Urgent Care Kingston

THANK YOU DOCTOR SHANY AND STAFF. IT WAS A PLEASURE DEALING WITH ALL OF YOU IN NEUROLOGY. THANK YOU DAVID BONANNO.

We have had to bring our children here multiple times because it always seems to work out that they get sick over breaks or weekends when the doctor’s office isn’t open. We have always experienced excellent service. From the extremely kind receptionist (who is very knowledgeable and prompt) to the nurses and doctors. Have we had to wait? Of course- but it is an urgent care- that happens! We were able to wait in our car and they called my cellphone when available. We did not wait longer than we were told at the start and once we were inside the room- everything was completed quickly. There are other “urgent care” offices that are closer to home- but I really prefer coming to this location.

My husband and I showed up this evening at 7: 10. There is a sign placed prominently on the check-in window that says last patient registered at 7: 30pm as of 1/01/23. Despite that being present, my husband was refused treatment because the doctor told reception to end registration because they wanted to be out early. There was 1 patient registering when we got there to get stitches removed and 1 in the waiting room. Other than that, the only cars in the parking lot were that of staff, which you could tell because they were still covered with snow from earlier in the day. I don’t know what the point of the bold sign was if it isn’t honored.

Came to walk-in clinic to have my toddler looked at cuz no one else is open. Sign says no walk-ins because of short staffing. How bad can it get. This is why ER is full.

Every time myself or one of my children has visited we received prompt, kind and helpful attention

Asked for cost to have some one look at my finger, I hit with a hammer, and they would give me the cost. I have a high deductible plan, which means it pays for nothing till I hit $13,000. So know the cost before I go is important. And by law they should provide there prices, not give me and idk untill someone looks at it. The urgent care in saugerties gave me their price

My wife called to schedule an exam at their diagnostic imaging. She provided everything on the script, to include the CPT procedure codes as well as complete diagnosis that was written by the doctor. However since she did not have the ICD-10 for the diagnoses, they REFUSED to book her an appointment. Their "program" wouldn't let them do it. How ridiculous. We reached out to another imaging firm and they accepted it no problems.

Never thought that a facility would expect patients to now become medical coders!

Walked in Sunday place looked closed no cars in front I said I had sore throat and cough no insurance they said $310.00 I said that would explain the empty parking lot and left.
BROKEN BROKEN SYSTEM.
JOKE

It was a long wait but thats nobody’s fault! Everyone was so kind and helpful and we got the help we needed. Inquisitive and respectful physician:) Definitely recommend

Very impressed with the quickness and service at Nuvance Urgent Care. The receptionist and nurse were very friendly and the CNP was caring, kind and funny

Longest wait ever experienced for urgent care. 2+ hour wait for one doctor. Super nice nurse, she was the best. Doctor had weird bedside manner. $50 co-pay seems excessive. Better urgent cares out there.

After going here for help today, this Urgent care has lost all credibility for me. I have quite a bit of pain for 2 straight days in my upper left hand stomach area. I really expected to get a cat scan or MRI. After waiting an hour alone in the waiting room, I was in with the PA to tell me to call my GI doctor. I feel I was shoo'd away after 5 minutes.

On my first visit to Nuvance for an ultrasound, I was met with kindness at the door to take my temp. The radiology desk was also friendly and efficient, they knew my VA referral was there. The ultrasound was perfect, it was in a personal place and was completed professionally and painlessly. The best ultrasound I have ever had, I'm 77. Thank you,

I'm so glad I went to these guys! From entry to exit, everyone was so helpful. They listened and took the time to explain everything. This is a level of professionalism rarely seen these days.

Every time I have come to Urgent Care everyone has been wonderful! The girls up front are friendly and helpful, the nurses have been great and each doctor I have had have the BEST bedside manners and are caring and great! I tell everyone I know they should use this Urgent Care! Keep up the good work! Thank you!