NYC Health + Hospitals/Gotham Health, Gouverneur

Why is so hard to get an appointment at this place I have a primary care doctor there that I haven't seen in so long and everytime i call they are booked up and have nothing

“Skilled” nursing staff in the Skilled Nursing Facility ignored for seven hours my friend’s repeated requests to flush his portacath with heparin post infusion, resulting in the portacath being permanently clogged and now needing surgical replacement. Multiple requests to correct errors in his medication regimen were also ignored. If you’re looking for apathetic nurses and doctors who care more for procedure than patients, you’ve come to the right place.

I've been going to This clinic for over 30 Years the doctor that I had their Sharon Robles is no longer there She was just wonderful I missed her so much doctor John Martin I had bad experience The dental department is excellent Just don't feel like going back My kids grow up going to this clinic heartbroken have to leave

Worse service ever. They transfer my call 20 times to different departments and nobody can help me. I can't believe

If you love you SO, you wouldn't put them in the snf part of the "hospital". Now aways, the main building acts more like bunch of clinics mashed together, rather than a full functioning hospital.

I had an unpleasant experience here. I'm glad it was while I was getting my vaccination and not some serious medical procedure.

I've been coming here for years and always find most of the check in personnel, nurses & doctors to be caring, helpful and professional. (5 stars)

However, my recent visit in July at the Women's clinic turned out to be unpleasant. Let me be clear this review is solely based on the conditions of the waiting area. It seemed obvious the seating/waiting area at the Women's health clinic is in need of replacement and upgrade; fabric on all the sofas are ripped and peeling. It's unsightly and tarnishes the sanitary standard of the hospital. I was glad to find a plastic kids' chair to sit on while I waited for my appointment. I hope this issue will be addressed soon.

Some specialty services and tests are slow, but the doctors and staffs seem knowledgeable, caring and responsible. The hospital is pretty big and clean. It's a well run hospital serving community.

Pt and OT staff pretty good-bit the doctor in charge does not return phone calls and is not listed in the directory. Been trying for months to get one basic symptom addressed without success. Now down to short time before discharge and no solution in sight.

DENTAL CLINIC REVIEW: ZERO stars for their dental clinic and their robotic male receptionist who REFUSED to register me when I came in with a dental emergency (a painful fractured tooth) and there was only 2 other people in the waiting area, I got there at 8AM. He did not even ask dental staff if I could be seen. Gouverneur lies on their website by claiming they treat dental emergencies, in reality they have receptionists making medical decisions about dental emergencies and deciding if you get to be seen by a dentist. How the Fu.c. K is a receptionist qualified to be making these decisions, they are NOT dentists.

Gouveneur Dental Clinic department is very clean and nice. My favvvvvvv dentist, is Dr. Sandra Hoffmeier, she’s very gentle, explains things to you, patient, and friendly. Highly recommended because as we know, going to the dentist can be very scary, but this Dr puts you at ease with her warm bedside manner. Excellent patient services. God bless

Poor service, one of the mandarin translator was rude and uneducated, Making judgements in mandarin in front of the patient and talking haughty all the time. I was trying to make an appointment for my dad who doesn’t speak English and mandarin. He required a cantonese translator but somehow a mandarin translator took over the phone. So I decided to speak for my dad, and make appointment for him. She said that I did not inform her about the authorization and that I did something ILLEGAL? Even though I apologize, she kept implying me that I was in a serious situation and wasted doctor’s time just because I didn’t inform them I was making an appointment for my dad. She told me to call back to make an appointment again. However, my call got cut off when I used the same phone number to call back. So I had to call them with a different phone number. They don’t show any respect to patients. Whoever that mandarin translator was, shame on you.

I like my gp, however the remaining staff in every other department has causes me to seek medical care from other providers that are friendly.

Been going to this location for about 50 years. I moved to Buffalo 5 years ago and I still come to see my primary doctor that I've been having for more than 20 years. When she leaves, I'll stop going there. We lived one block away and my mom still lives there. I also went through 2 pregnancies and my daughters are 31 and 29. I can say I grew up in this hospital and I have no complaints. It was renovated a few years ago and I think it's much better and more organized.

I went for a COVID-19 PCR test on Sunday (12/26/21) morning and received the result at 5: 31 AM next day. Even if you book an appointment, you have to wait in line. The waiting time is usually 20-30 mins and the line is outside the premises. Once your turn arrives, the required paper work is done (it's faster if you pre register on the MyChart app/website). After than you get a token which can be used at the counters outside for the actual test. Keep checking your email and the MyChart app for the test result. Don't wait for the text message as it can arrive quite late. Please note that the test result doesn't have a QR code on it as of Dec 2021.

Went there at 8: 30in the morning, waited for almost 2hours to get the test. Thought it will be worth it cause this is the only site nearby that opens on Sunday. However it’s already been 48hours since Ive done the test and I still don’t have my result. My flight is at 6pm today…speechless.

My grandmother was in this place for 3 weeks. She was able to walk when she went in and now is unable to walk. She was able to use the bathroom and they put diapers on her. They did absolutely nothing and she now has bed sores from this place. You also can't get in touch with anyone here to find out any information. Find a different place for your love one