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NYC Pet Services

Address 31-21 31st St, Queens, NY
Phone (718) 350-1635
Hours
Monday7:00am-8:00pm
Tuesday7:00am-8:00pm
Wednesday7:00am-8:00pm
Thursday7:00am-8:00pm
Friday7:00am-8:00pm
Saturday10:00am-6:00pm
Sunday10:00am-6:00pm
Website www.nycpetservices.org
Categories Dog Day Care Center, Dog Walker, Pet Boarding Service, Pet Groomer, Pet Store
Rating 4.6 22 reviews
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NYC Pet Services reviews

22
Sort by: date highest rated lowest rated most helpful
Johnny
June 30, 2020 2:42 am

THE FOLLOWING IS MY OPINION BASED ON GATHERED FACTS

NYC PET SERVICES ARE LIEING AND MANIPULATING THERE CUSTOMERS DURING THIS COVID-19 CRISIS

NYC PET SERVICES STARTED A GO FUND ME PAGE BACKED BY LIES JUST TO PUT FREE MONEY INTO THEIR OWN POCKET SO THAT THEY CAN PAY THEIR RENT, HAVING 2 STORE SIDE BY SIDE WITH $12,000 to $14,000 in rent hurts

NYC PET SERVICES SAYS THEY WERE ROBBED FOR ALOT OF MONEY ON 4/17/20 AND THEY NEED THERE CUSTOMERS HELP OR THEY MIGHT HAVE TO CLOSE. - 1st off who keeps lots of money in their store? 2nd No police report has been filed when I inquired and there is no public record of this incident at the time I inquired.

NYC PET SERVICES SAY THEY WILL NOT RECEIVE GOVERNMENT ASSISTANCE AND THEY NEED YOUR HELP OR THEY MIGHT HAVE TO CLOSE - 1st off NYCPS did not tell you that they pay their employees cash off the books at lower wages which is illegal (they should be ashamed) their employees work very hard and deserve to be paid well. 2nd NYC PET SERVICES Did not apply for government assistance because they would be required to show their tax returns, payroll documents and quarterly documents which they can not produce because only 2 people are on payroll, everyone else is cash. IF THEY APPLIED THEY APPLIED FOR THE GOVERNMENT ASSISTANCE THEY WOULD NOT GET MUCH.

BOTTOM LINE IS THIS BUSSINESS IS A FRAUD AND THEY ARE MANIPULATING THE PEOPLE WHO SUPPORTED THEM THROUGH THE YEARS
ALL THE BAD REVIEWS ON HERE MUST BE TRUE!

IAM WRITING THIS TO OPEN THE EYES OF EVERYONE IN THE COMMUNITY OF LONG ISLAND CITY & ASTORIA. I HATE FAKE PEOPLE AND PEOPLE WHO COME UP WITH STORYS TO MANIPULATE OTHERS. KARMA IS A YOU KNOW WHAT!

Stéphanie
May 20, 2020 8:26 am

I can not thank nycps enough! During this covid-19 pandemic they have helped care for my pooch while I have been working day and night at the hospital. I was hesitant at first due to a prior experience from another local daycare but Sam and her team assured me she would be in safe hands and they didnt lie. They even offered me a discount, but I declined kindly as they were actually helping me out, and I wanted to show them my appreciation.
My pup comes home happy, tired. I can tell she had a good time and was taken care of very well. I will be raving about nycps for months to come and I'm beyond thankful to have found them especially during these hard times! Nyc pet services thank you for everything you are doing during these difficult times. You guys rock!

Jocelyn
March 11, 2020 1:36 am

My little puppy loved staying here while I was out of town, they took great care of him, prices are reasonable, facility is very clean and staff is amazing.

Kimberly
January 06, 2020 8:48 am

My Frenchie has been coming here for about 2 years now and it is by far his favorite day of the week! He’s busting down the door at 7: 30 and has to be bribed out with cookies when it’s time to leave. He loves the staff and I feel comfortable with him in their care. At the end of the day he’s tired and well behaved! It’s a great outlet for him to play, socialize and have some company while I work. We love it!

Ashley
December 28, 2019 9:13 am

NYC pet services is great! We’ve used them for both daycare and boarding. I know that they really care about my pup Benny and are great about giving him individual attention, even though they’re caring for many dogs. Would highly recommend!

laura
October 24, 2019 10:53 am

I cannot more strongly recommend NYC Pet Services for both their daycare and boarding services! My 11 month old puppy, Angus, has been going to daycare at their location for a third of his life now, and I have seen a HUGE improvement in his separation anxiety. He loves going and playing with the other dogs in their new 5,000 sq ft space, (even if he can't figure out how to use their agility training equipment lol.) The minute I get him home, he curls up in a cozy little snuggle ball and sleeps throughout the night. The biggest thing for me, though, is the consistently incredible staff-it's so abundantly clear how much they love every animal that comes through their doors, and the animals love them in turn! Angus and I have run into a few of the staff members out in public on our daily walks, and he gets so excited every time he recognizes one of them, in a way that (until now) he had reserved exclusively for his dog dad and I.

TL;DR, if you're looking for the most loving, caring and spacious daycare to take care of your fur babies, this is 10000% the place for you

Anastacia
October 11, 2019 5:39 am

Honestly if I could give 10 stars I would. I was doggy-sitting my parents dog and unexpectedly needed to leave the house, so last minute I was looking for someone to come stay with my VERY anxious dog. Called the place and luckily enough Yaz was available. Within minutes it felt like I know her for years. She was so warm, kind, easy going and most importantly trustworthy and responsible. My high maintenance anxious pup warmed up to her within minutes! The reassuring texts and picture updates were also a major plus in easing my own anxiety of leaving. Thank you Yaz, you are a gem and NYC pet services are lucky to have you.

sarah
September 22, 2019 5:52 am

We absolutely love nyc pet services and so happy we discovered them. They recently opened up a second location that is beautiful and HUGE. They go above and beyond for every dog and I can say this because I have personally witnessed the love they show each dog individually. The staff is always professional and constantly interacting with the dogs. We get constant updates while Luna is at daycare and videos as well.
One of the main reasons we love them so much is for how clean they keep the facility and attentive they are to all my dogs needs. She always comes home clean and smelling good and happy. I cant thank them enough for everything they helped us with and the love they show Luna. We highly recommend—your pup will be in good hands.

Katie
September 19, 2019 9:31 am

I've been bringing my pup Miles here for daycare for the past few months, and I'm really happy with our experience so far. Miles isn't an easy dog to take care of- he's a rescue who was VERY traumatized when we got him, and he's terrified of new people. Yaz and Emosh (staff at NYCPS) have been a godsend for our pup. They went above and beyond to ease him into the daycare environment and help to socialize him. In the beginning, Miles would literally pee himself whenever a new person got too close. Now, he loves the staff there and actually runs up to them when I drop him off. We call NYCPS his "doggy therapy" because it really is like therapy for him to be socialized under Yaz and Emosh's careful watch.

I read a couple of negative reviews on here, and honestly I just think some people have unrealistic expectations for doggy daycare. If you want 1: 1 staff to dog ratios and fancy cameras to spy on your dog from home and all that, you can find a bougie place on the UES and pay 4 times as much. This place is affordable and has everything our dog needs and wants- I have no interest in paying more for unnecessary frills.

Jon
September 12, 2019 1:02 pm

Alert!

Our family Dog was bit in the head this week at NYC pet services. Clearly the Staff does not pay enough attention. More concerned about taking in as many dogs as possible compared to the Safty of the current dogs in my opinion.

The setup is not safe and the floor appears to be to slippery as it’s some sort of wood floor, no visible time out / separation areas accept for where they keep the mops surrounded by short gates.

I would suggest looking elsewhere.

David
August 27, 2019 12:51 pm

I went it my local daycare and the business was closed with no notice. I went to this place and it’s the best. So the owner is always there and makes you feel right at home. My doggo comes home happy every time. So thankful for their services.

Elizabeth
June 24, 2019 3:58 pm

Yaz at NYC Pet Services is the superb. Her love of animals is so clear. She is immediately responsive to dog walk requests, clear in her communications and responsible. She texts you when she is running late and then texts a synopsis of the walk with very artistic pictures and funny videos of your furry friend. Yaz is cheerful and flexible. My dog usually doesn't give her affection to anyone new very easily. Not with Yaz! Her tail started wagging from day 1!

Jeana
June 09, 2019 1:19 pm

NYC pet services, how I love you so! This is the ONLY place I will trust with my dog. When I drop him off, he is already whining when we get near because he is so excited to jump out of the car and go inside. He always leaves sooo happy and tired, and I never doubt they're ability to watch over him and keep him safe. I am very picky when it comes to who handles my dog, I won't let my own family walk him most of the time. But this place knows dogs, and they really love them! They go above and beyond, and you can see when they interact with all the dogs how much they are in it for the love of the pups. Also, last year, my dog came down with pancreatitis and almost died, and his care costs thousands of dollars, and Yaz (one of the great staff there) helped me get word out about my gofundme to raise the funds to save him. And she kept checking in with me about it for months. She literally helped save his life. Find another daycare that goes above and beyond like that! I have to drive almost 45 min sometimes through traffic to bring him here, past many daycare that are much closer to my house but I will not bring him anywhere else. Plus I'm pretty sure my dog prefers being there to being with me lol, that's really how excited he gets when I bring him. On top of all that the prices are great, the place is kept clean, and one year they sent out Christmas cards with all the pups on them! Long live NyC pet services! M

Maria
June 02, 2019 6:53 pm

I've been bringing my rescue pup, Dex, since January of this year. He was always very sweet and curious, but incredibly shy his first few months in the city. NYC Pets has been nothing short of incredible in customer service, friendliness, and helping Dex come out of his shell. He goes weekly and has been boarded the few weekends I had to work out of town. I always get a full report of Dex's day (s) and they always let me know of his great milestones. They are also kind to give reminders, send pictures, and give tips/suggestions for training. The staff really love what they do and it shows. I always feel comfortable sending Dex to them; I know he's in the best care. Highly recommend!

Victoria
May 17, 2019 10:16 pm

I have been taking my dog and my boyfriends dog here for about a year and a half. They take great care of our girls, and they come home at the end of the night all tired out! The staff especially Yaz and her brother are so kind a knowledgeable about all of the dogs that they care for.

Michael
May 11, 2019 3:50 am

I've been bringing Marie to NYC Pet Services for two years and I can't imagine taking her anywhere else. Whether she stays there while I'm at work for the day or away for a week, she always comes home happy and most importantly, tired! (this is no small feat for my crazy pup). My favorite thing about NYC Pet Services is that the terrific staff constantly sends pictures of my dog while she's staying there, which gives me peace of mind when I have to leave her for a few days. This is easily the best doggy daycare in NYC!

Reggie
May 05, 2019 9:35 pm

NYC Pet Services is the best! Our dog Tucker has been going there for 3 years, and he still gets excited every time we drop him off. They always take great care of him and he comes home exhausted every single time. We also use them for boarding and it's great to know there's a place we can take him while we're away that keeps him safe and happy, but also wears him out!

Natalie
April 29, 2019 1:28 pm

My pup, Leia, has been going to NYC Pet Services since she was about 3 months old (whenever she got all of her shots). She's now 2 years old. There are times, depending on my husband and my work schedule, that she goes everyday day. She LOVES it there! She pulls me down the block to get there. My pup is very social and just loves all the pups and staff. She's very active, so I love that they have a large open space so she can run and play. She comes home and turns into the sleepiest pup. She also bordes a few nights a month. It's all open- cots, blankets, snuggle fest. There are a few people I'd like to mention: Sam, the owner, has been nothing but wonderful. Chris picks her up and drops her off and Leia is just in love with him! She goes crazy when he knocks on our door. Joyce has always been super nice and attentive. Special shout out to Yaz and her bro Emosh. Yaz has been here from day one. So sweet, but also is very good at training. Yaz is alpha at Pet Services and it's has helped Leia so much. Emosh is a big mush with Leia. They both go above and beyond to make sure she's fed, medicine is administered properly, etc.they text us photos with updates, or post on to Pet Service's Instagram. They are really on top if their game and show every pet so much love. It's a hard job working with animals. You an tell it's truly rewarding for them. I wouldn't want my pup in anyone else's hands.

Nellie
September 21, 2018 12:03 am

I take my girls there for day care, grooming and baths we could not be happier when I pick them up after a bath they smell like roses clean as a whistle. The staff is friendly the owner is always there my girls love to go ther this place is highly recommended I would give them 10 stars if I could NYC YOU ARE THE BEST

Gregory
September 14, 2018 9:05 pm

I boarded my two dausch hounds here for two weeks while away in Greece. The dogs look great and happy. The staff is wonderful and they stay in top of the animals to make sure they behave. This is the first time I have boarded my animals for not knowing what to expect. But with this experience I will definitely do it again with NYC Pet Services.

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