NYC Snow Bus - Ski & Snowboard trips

The tour goes by all the hot spots. It's very interactive. The bus was clean and the seats were comfortable. We had the best tour guide. She has a great personality and and funny as h_. She knows all the spots, super cool chick. If it's my first time I highly recommend it, never know who you are going to see, after all it is NYC Snow Bus - Ski & Snowboard trips.

NYC Snow bus was by far the worst experience. As a first time skier, I booked a trip with other members of my family. We purchased the beginner's package ($150 per person) which included: Round trip Bus Ticket, 90 minute beginner's class, lift tickets, and equipment rental. The bus was supposed to leave Times Sq.at 630A. It did not arrive on time, we took off 45 minutes later. Reaching the Hunter Mountain around 10A. Once we arrive at the mountain no announcement was made until I asked "what is the return time. " The coordinator reports "1: 30P" Not only is our trip cut short (Our scheduled time to leave Hunter Mountain as per ticket was 4: 30PM), it was MLK weekend, the lines were long. We did not get our equipment, paperwork completed, and lockers until~11: 30A. Leaving us with approximately an hour and half. We were unable to take the class, which was a huge concern to me and my family for safety reasons - HAVING IT BE MY FIRST TIME SKING - it would have been nice to know how to Ski. We then return to the bus and 1 family member was missing, we politely asked the coordinator - please give us 5 minutes so our family member can locate the bus and join us back to return home to NYC. The coordinator was completely unprofessional and lacked compassion. There was no rationale or reasonable communication. In fact driver continued to drive as we were standing trying to see if we can spot our cousin. The driver continued to drive, totally disregarding until we spoke up. We were forced to make a decision to get off the bus because a member was missing. The entire trip was horrible. NYC Snow Bus coordinator reported "you should receive an email with appropriate action to take because your trip was cut short. " Until today - NO EMAIL was received. The staff was rude and inconsiderate. I would NEVER use their service and would not recommend it to anyone else. Totally unprofessional. In fact, NYC snow bus reported because of "weather conditions" buses wont be able to ride after 1: 30? There were numerous other buses that were still present and taking customers back to their respective location in NYC. In fact, a very understanding and reliable company was able to help us - Urbansherpatravels. I cannot thank them enough. They were able to help me and my family members on our way back to NYC. In fact - they took us back at 4: 30. For some reason they did not have any issues of "Weather conditions" that NYC SNOW BUS spoke of.
Issues faced with NYC SNOW BUS
**Complete waste of $150 Per Person**
1. Bus did not arrive on time.
2. Slope time of an hour or less
3. Unable to take 90 minute beginners lesson
4. RUDE and INCONSIDERATE staff
5. Driver has no regards to safety and continued to drive even when I was standing to speak to the coordinator in a considerate way.
6. Reached to mountain at 10 and had to leave by 1: 30
7. NYC Snow Bus - no compassion - about leaving a family member behind.
The list can go on honestly. I should have read the reviews and known this company is bogus.

In terms of being on time and amenities, it's fine. But jesus christ, can you rethink your movie policy on the bus? In the morning, we got on the bus at 630am meaning we and everyone else had to wake up around 5am. You would think they would know we'd like to sleep a little more before a full day skiing and snowboarding. Instead, at 630 am they blast Anchorman on all the TVs. Even with headphones, I couldn't ignore it. Then coming back, i was praying they wouldn't play a movie. Instead its worse-some kind of skeevy rated R movie with full frontal nudity and incredibly offensive jokes. My boyfriend and I thought it was a joke. We thought they accidentally started playing some pornography. I want to relax. I don't want to watch girls gone wild on a bus full of little kids and families. I dont want to desperately blast my music loudly for 2 hours. Literally if they just didnt force us to watch these terrible movies it would be just a fine experience.

Worst experience ever on the NYC Snow bus on 01/19/19.

Bus came about 45 minutes late while we were standing outside waiting. When we finally arrived around 10a, as we're walking out of the bus we're told that we have to return at 1: 30p because roads will be closed due to weather. How inconsiderate to not relay this information before boarding the bus, it sounds like this was planned by the bus operators so they can leave early. Weather conditions can be foreseen days in advanced, we should have received notification on this beforehand. The operators mentioned an email would be sent to all passengers due to this change, however we have not received any update at all! Sounds like a scam to me.

Please note that we paid $150 per person and spent more time on the NYC Snow Bus than we did Skiing & Snowboarding due to arrival and departure time of the NYC Snow Bus. This was a complete waste of time.

By the way, the bus driver and operator left a family behind because they did not want to wait a few extra minutes. What a sad excuse to want to go home early. Please have this investigated as the bus driver/operator were not professionals at all. The least that can be done is a refund since we paid more than normal as it was a Holiday weekend (MLK).

Terrible experience on the NYC Snow bus on 01/19/19. Bus came about 45 minutes late while we were standing outside waiting. When we finally arrived around 10a, as we're walking out of the bus we're told that we have to return at 1: 30p because roads will be closed due to weather? (more on this later).

As a first timer who just paid $150 for this trip/package, this meant that after getting our equipment (which took almost 2 hours due to extremely long lines), this meant we couldn't even take the beginner 90 minute class since that would put us at exactly 1: 30p! (exactly when the bus was leaving). We made the decision to not take the class and risk going on the slopes. This turned out as well as you can expect for normal first time skiers without any training at all.

Because of the long lines and not knowing where exactly to go, some of us barely made it back to the bus at 1: 30p and 1-3 people from our group were a little bit late. The bus driver decided to take off while we're telling them that our family members are about to come out. The bus driver would not listen and kept driving, if you can believe that. We told them to just let us off the bus since we were not gonna leave family members in an unknown place. The bus driver finally decided to stop and let us off and we had to walk all the way back to the lodge (unbelievable).
I would never recommend this company and it might be a long time before I ever decide if I want to try skiing again. The lack of good customer service, communication, and compassion has turned me off.

Fortunately for us the ski lodge was able to find another bus with some room at a later time. Which, going back to NYC Snow Bus' excuse of roads being closed doesn't make sense since the bus we ended up taking the other bus at 4: 30p. Just flat out lies and excuses to go home early. Now i'm out of $150 and wasn't able to even take a ski lesson and had a horrible experience.
I would definitely not recommend the NYC Snow Bus company to anyone.